Photoshop 2023 is NOT working!!!!!

[Gruvy26710299d34o]

This new version of photoshop is telling me I need a whole new computer.  IN THIS ECONOMY? Are you all trying to run graphic designers out of business?

[Derek Cross]

Which version of your OS?

How much RAM and spare hard disk capacity do you have?

Were you able to successfully run Photoshop 2022?

[Benito26665181ov6a]

In my case my OS is Monterrey 12.6, my RAM is 16 GB; my capacity of hard disk free is 150 GB; and before,  I have run PS 2022 without no problem.

[GruvyGraphics]

Yes I just reverted back to 2022.

[chiseled maori]

What sort of comment is this? It's 2023 - that's like an insult.

[J453]

Here are the system requirements for Photoshop 2023 (v24.x): https://helpx.adobe.com/photoshop/system-requirements.html  You don't need a new mac, but macOS Big Sur (version 11.0) or later is required.

[chrisg11235813]

Do we get a discount on our subscription, because we are only using legacy software? (JK 🙂 But kinda serious)

[TheDigitalDog]

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@chrisg11235813 wrote:

Do we get a discount on our subscription, because we are only using legacy software? (JK 🙂 But kinda serious)

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To go back (revert) to previous subscription versions, use the Adobe Creative Cloud application, next to the product you want to revert, click on... (three little dots) and pick "other versions."

[IMKmarsh]

THANK YOU! I was unable to open ANY graphics and reverting fixed it! MWAH!

[Patty5E5C]

This fixed MY problem - no one else could, but you did.  A thousand thank yous!

[bob e kimball]

When I click on the 3 little dots, the only thing it says is "learn more" and that doesn't help one bit. 

[John Waller]

@bob e kimball 

You should see Other Versions if you have a current Cloud plan and you're signed in.

Are those both the case for you?

[TheDigitalDog]

When I click on the 3 little dots, the only thing it says is "learn more" and that doesn't help one bit. 

By @bob e kimball

Sounds like you're clicking in the wrong place. The right one allows install of older versions.

Post a screen capture of what you're seeing. 

[John Waller]

Hi @bob e kimball 

Assume you're clicking as per Step 2 in the link below?

https://helpx.adobe.com/au/download-install/using/install-previous-version.html

The usual reason for not seeing the "Other versions" link is that you're not signed in. If that's not the case for you, can you please provide a screenshot and we'll escalate your case.

[tony wash]

I did this and now im back up and. running in a mater of minutes.

With Photoshop 23.3, the issue of Photoshop crashing on launch or while opening a video due to the presence of external plugins like Adobe Design to Print got fixed.

As a workaround for the same issue in Photoshop 23.2 or prior versions, do any of the following:

• Uninstall Adobe Adobe Design to Print Plugin: Go to Creative Cloud app > Stock & Marketplace > Plugins and select Manage plugins. Choose Adobe Design to Print and uninstall the same.
• If at all you do not see the plugin, but installed it some time back, use the below steps for cleaning the remaining files:
  1. Close Adobe Photoshop, if running
  2. Delete Extension: 
     • Go to /Library/Application Support/Adobe/CEP/extensions/ and delete ‘com.adobe.designtoPrint’ folder OR
     • Go to /Users/<username>/Library/Application Support/Adobe/CEP/extensions/ and delete ‘com.adobe.designtoPrint’ folder
  3. Delete Plug-in and Generator folder - Go to /Applications/Adobe Photoshop CC 2022/Plug-ins/ and delete the ‘Generator’ folder and AdobeDesigntoPrint.plugin
  4. Delete FBS folder - Go to /Users/<username>/Library/Application Support/Adobe/Adobe Design to Print and delete ‘FBS’ folder

If Photoshop still crashes, hold the Shift key on start-up, and click "Yes" to skip loading 3rd party plug-ins.

[Gruvy26710299d34o]

I'm using BigSur 11.6.8 and its telling me i need a newer operating system. This is stopping me from working right now.

[John Waller]

No reason for it blocking installation if you're definitely running Big Sur 11.6.8.

Can you post screenshots (About This Mac and the "need a newer operating system" message) so we can investigate and report it?

[Gruvy26710299d34o]

I'm not INSTALLING. It was automatically installed by adobe. I've been using photoshop for 20 years. I've already had it on my system. Woke up today and its telling me theres a new version and I need a new OS.

[John Waller]

So re-install an earlier version, disable auto-updates and keep on working.

https://helpx.adobe.com/au/download-install/using/install-previous-version.html

[Trystero]

Surely I am late writing this answer after a month, but I use Big Sur and the version of Photoshop is the last one, 24.0.1

[Barry Rudick]

If you have Big Sur and want to use PS 24.01 then Adobe SUGGESTS that you update your system to Big Sur 11.7.1.

When I first ran 24.0.1 with 11.68 a dialog came up saying that PS would perform better with 11.7.1.

After updating I had no new dialog.

[Gruvy26710299d34o]

Who's big idea was it to DISRUPT designers by FORCING AN INSTALL on our systems that our computers cannot handle? It should be OUR CHOICE to upgrade or not.  Am I getting money off since i have to tell my clients I cant work anymore?

[John Waller]

It should be OUR CHOICE to upgrade or not.

You can make it your choice if you disable auto-updating.

https://jkost.com/blog/2022/02/disabling-auto-update-for-adobe-applications.html

[Conrad_C · Accepted solution]

The others are correct. There is no “forcing,” only a setting that might be a default but can certainly be changed. I have jobs where upgrading in the middle of a project might be disruptive, so I have set the Creative Cloud app in advance to disallow automatic updates. I upgrade Adobe apps manually on a case by case basis, some later than others, only when ready.

The screen shot below shows Auto Update set to Off. This is probably how you want it.

[TheDigitalDog]

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@Gruvy26710299d34o wrote:

Who's big idea was it to DISRUPT designers by FORCING AN INSTALL on our systems that our computers cannot handle? It should be OUR CHOICE to upgrade or not.  Am I getting money off since i have to tell my clients I cant work anymore?

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In Adobe Creative Cloud, simply turn OFF Auto Update,. No one is forcing you to upgrade, there are options.