Photoshop 2023 lag problem

Forum|Forum|3 years ago
February 2, 2023
6 replies
3944 views

Photoshop 2023 lags when working with a brush, eraser and zooming. This is not the fault of the settings because I adjusted everything as recommended. Photoshop works very well only in administrator mode.

Windows

This topic has been closed for replies.

L

leonk28210548Author

Participating Frequently

After March updates of W11 and drivers everything works smoothly. Regards and thanks for your help.

PECourtejoie

Community Expert

Hi, we are shooting in the dark without any relevant info about your setup.
Please post the contents of Photoshop's Help>System Info... menu, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

L

leonk28210548Author

Participating Frequently

Wersja programu Adobe Photoshop: 24.1.1 20230112.r.238 4bbfa7a x64
Liczba uruchomień: 31
System operacyjny: Windows 11 64 bity
Wersja: 11 lub nowsza 10.0.22621.1194
Architektura systemu: Intel rodzina CPU:6, Model:7, Stopień:2 z MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Fizyczny licznik procesora: 12
Logiczny licznik procesora: 20
Szybkość procesora: 3610 MHz
Wbudowana pamięć: 32588 MB
Wolna pamięć: 10445 MB
Pamięć dostępna dla programu Photoshop: 25046 MB
Pamięć używana przez program Photoshop: 35 %
Moduł obsługi awarii: Adobe
DCX Version: 6.15.3
SAM SDK Version: 2.0.0-main.1564
ACP.local Status:
- SDK Version: 2.11.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.2.0.5
- Min Core Sync Required: 4.3.66.28
Wersja zestawu SDK klienta aktywnej edycji: 3.91.3
Poświadczenia zawartości są niedostępne
Obszar roboczy Manta: Wł.
Warstwy aliasów: Wył.
Paleta modyfikatorów: Wł.
Światła długie: Wł.
Rozmiar płytki obrazu: 1024K
Poziomy pamięci podręcznej obrazu: 6
Podgląd czcionki: Średnia
Wersja HarfBuzz: 4.3.0
TextEngine: Jednolity mechanizm tekstowy
======= GPU
Stabilny natywny interfejs API: Prawda
Stabilny interfejs API OpenGL: Prawda
Stabilny interfejs API OpenCL: Prawda
Renderowanie wypaczania D3D12: Fałsz
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1070
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,473 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Monitor: 1
Granice ekranu: góra= 0, lewa strona= 0, dół= 900, prawa strona= 1600
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"D:\Adobe\Photoshop CC23\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=3878530 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

[1230 ms]
Start sniffer 2023-02-06 10:07:20
# Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64
D:\Adobe\Photoshop CC23\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=3878530 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

{125 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (1,600 900)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1070 index=0)

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1070
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,473 MB
VRAM: 8,473 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,085 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: 2023-01-15 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2824
Supports UMA: UNSUPPORTED
D3D-ID: 7041

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 17,219 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,085 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2022-09-02 000000.000000-000
Driver age: 5 months
Driver version: 31.0.101.3616
Supports UMA: SUPPORTED
D3D-ID: 18048
End platform native
{316 ms}

{316 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,600, 900)
Dimensions: (1,600 900)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=NVIDIA GeForce GTX 1070/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce GTX 1070/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,473 MB
VRAM: 8,473 MB
Dedicated System RAM: 0 MB
Shared System RAM: 17,085 MB
API version: 2.1 (2.1.2 NVIDIA 528.24)
Device version: 2.1 (2.1.2 NVIDIA 528.24)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: 2023-01-15 000000.000000-000
Driver age: 1 month
Driver version: 31.0.15.2824
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{386 ms}

{386 ms}
Start platform OpenCL
# displays: 0

# devices: 2
Device 0
Name: NVIDIA GeForce GTX 1070
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Model: NVIDIA_GEFORCE_GTX_1070
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 190 GB / s
Compute score: 2,553.1
Device name string: NVIDIA GeForce GTX 1070
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation

Device 1
Name: Intel(R) UHD Graphics 770
Preferred: FALSE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 13,668 MB
VRAM: 13,668 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 )
Device version: 3.0 (OpenCL 3.0 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 89 GB / s
Compute score: 320.854
Device name string: Intel(R) UHD Graphics 770
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{1150 ms}

Exit code kExitNormal
End sniffer 2023-02-06 10:07:21
[kStatusNormal, kExitNormal]

[1230 ms]
Finish RunAllAPIs

[2742 ms]
Start GetSnifferResult

[2742 ms]
Finish GetSnifferResult

L

leonk28210548Author

Participating Frequently

Hello, some reported issues with nVidia drivers released after December can you try to do a clean rollback of the GPU drivers to the studio one released in November ?

I will not close the topic. I will wait for the W11 update and the new NVidia driver. Please be patient.

L

leonk28210548Author

Participating Frequently

PC.

L

leonk28210548Author

Participating Frequently

The computer runs in administrator mode but in normal mode Photoshop lags. In admin mode, I can't drag photos.

Kevin Stohlmeyer

Community Expert

You mentioned "this method doesn't work" - does that mean you successfully reset your preferences and it did not improve or you were not able to reset your preferences?

Kevin Stohlmeyer

Community Expert

Photoshop should be running in Adminstrator mode. Your statement leads me to believe that your account is not an administrator on this Windows machine? Change your settings to run as an administrator or you will have permissions issues with resources and preferences.

https://helpx.adobe.com/photoshop/kb/required-permissions-for-photoshop0.html#:~:text=When%20running%20Photoshop%20from%20a,rights%20is%20required%20for%20installation.

PECourtejoie

Community Expert

Hi, if it works as another user, it might be because of problem in your preferences, Try to restore your preferences to the default using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process.

In addition, are you on a PC, or a Mac? Did you give all necessary permissions to Photoshop on a Mac?