Photoshop 2023: Marquee Selection Tool not selecting the full area.

[Irish-Valk]

HI, I am having a problem using the ‘Rectangular Marquee’ selection tool in Photoshop 2023. (I'm not sure if its actually a bug or an incorrect setting)

I regularly use the tool in conjunction with ‘stroke’ when applying borders to my images. In general, my image will be zoomed in to 66% or 100% and will cover an area much larger than my screen can display. When I drag my selection area the image will start to scroll across the screen, as expected, but will freeze before I have reached the end of my selection. If I reduce the zoom so that the image does not take up as much area, say 50%, it will allow me to select the whole image. When I’m making the selection I normally have the grid lines visible and set to centimeters/milimeters. I want to be able to select using the marquee tool when I've zoomed in to 100%
At zoom of 50% or less it is difficult work with the grid as the lines are too close together.
Occasionally this task works without problems and sometimes if I use the Purge tool it can also help.
I have already tried: deleting Temp & Cache files, reinstalled Photoshop
(My PC: Windows 11, I7-12700 Processor, 32gb Ram, 3060TI GPU. Screen is a BenQ 270c - 27”)

[CShubert]

Hi @Irish-Valk 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

[Irish-Valk]

Hi,
Thank you or getting back to me, I appreciate your help.

I did exactly as you asked, I removed the "Adobe Photoshop 2023 Settings" folder and started Photoshop. The problem still exists.
FYI: I am using a Wacom Tablet Intuos Pro as well as a bluetooth mouse and I get the same results from both.

kind regards
Billy..

[@mj]

Hi @Irish-Valk ,

Try this suggestion:

Go to Preferences > Tools... and uncheck "Enable Flick Panning" and "Animated Zoom". Restart Photoshop.

Let us know how you go

mj

[@mj]

As a further suggestion, have you considered the recatngle tool for creating your stroked frames?

It has a lot of flexibility and is veetor-based to resizing is pretty easy too.

Best

mj

[Irish-Valk]

Hi mj,
Just tried your suggestion & restarted PS. It made no difference the results are the same.

Billy..

[CShubert]

Thanks for the update, could you share a video of your screen and what you are seeing?

[@mj]

Hi @Irish-Valk ,

Could you do a screen recording per @CShubert's suggestion?

This will help us get a sense of what you are encountering.

Best

mj

[Irish-Valk]

How do I share a video on the forum. I've prepared a couple and one is too big to email and I can't see how to post them here.

regards

Billy..

[x-x-x-x]

It´s not solved yet! I do have the same problem: After update to V 24.3.0. the animated zoom doesn´t work. Things done so far:

- untick animated zoom, restart Photoshop > no

- restart Windows > no

Please, @CShubert Instruct the Adobe developer team not to change working parametres! 😕

Any further help appreciated, as it wastes a lot of time not to be able to use the animated zoom. It is work time. The customers don´t want to pay the extra money just because Adobe did not work on Updates precisely and properly. We are paying for this app! But it has to be a WORKING app.

Thanks in advance. 

[@mj]

HI @x-x-x-x 

Please see th screengrab above.

It becomes available in the formatting bar when you reply to a thread.

Best

mj

[x-x-x-x]

@mj I beg Your pardon? What do you mean?

[@mj]

My bad.

This was not for you @x-x-x-x 

Best

mj

[@mj]

Hi @Irish-Valk,

Please see the screengrab above.

Inserting of video on this platform becomes available in the formatting bar when you reply to a thread.

Best

mj

[@mj]

Hi,

The other possible conflict could be with the GPU.

Please try these sugesstions from Adobe.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Let us know how you go.

mj

[danielle30993502usfi]

I am having the same issue as the user who started this conversation. I click on my marquee tool to select an image (to copy and paste it). The rectangle is restricted and does not allow me to make a rectable the size I need. I hope that makes sense! Please let me know if anyone has a solution, it is really frustrating.

[CShubert]

@danielle30993502usfi what are your settings here?

[@mj · Accepted solution]

Hi @danielle30993502usfi,

Click on the dropdown arrow alongside the marquee tool, on the control bar, then the settings icon and choose Reset Tool.

Let us know how you go

mj

[danielle30993502usfi]

Hello Cory,

That worked, I reset the tool and it is now working perfectly! Thank you so much!