Photoshop 2024 failed to save

[Dima5C74]

At first I thought I had made a mistake but the more I look into the issue the more it's looking like the 2024 version of Photoshop I installed last week failed to save my work. I attached my system information. I copy/pasted a version of a project and renamed it to a new version and got to work on it. I saved and backed up my work to multiple locations after I was done for the day, as I do everyday; but when I went to open the file this morning it was the old copy I had versioned, and none of the work I had done after that was saved. I worked on it all day, saving throughout, and when I came back to it (clicking its thumbnail on the home screen) the prompt said the file was moved on deleted and it was removed automatically. I asked my coworkers if anyone had moved my file but nobody had. I went into 'file>open recent' and a new prompt said the file failed to open due to a program error and it was removed from the list. I went to open it from my file expolorer, and the document was there, named properly, so it wasn't moved or deleted, yet it was the copy/pasted version without any new work, so it was a copy of the previous pasted document with the right name. I thought I would fish it back out of my backups but the backups were also the previous version, so fir about 10 hours my work wasn't being saved (and when I save I back up to three other locations). At first I thought I had backed up the target location over the source location, but after investigating, other documents like the linked smart object files that are Illustrator Vectors (therefore a separate, illustrator file) were properly updated, which means I didn't commit a reverse backup because all files except for the one Photoshop file, are the latest ones. I thought maybe it was a memory issue, but the file is small (181MB). I believe a potential corruption may have happened in the new 2024 Photoshop version because all the other documents (the illustrator ones) saved properly, in the main location and reflected in all my backups. I am not entirely sure what happened, or why Photoshop prompted that it couldn't find/open a file that wasn't moved or deleted.

[kglad]

<moved from cc desktop bugs>

[jane-e]

<moved from cc desktop bugs>

By @kglad

@Dima5C74 Since you are not a Photoshop Developer, I've moved your post again — this time to the Photoshop forum.

Jane

[Dima5C74]

Thanks! I want to add here since I can't edit my original post that at some point during the day Photosop did open the "save as" prompt when I saved (ctrl+S), which has happened in previous versions of Photoshop (where it will forget where the file is being saved mid-use); in which case I will either make a new save or overwrite the original file. I overwrote the file that time. I am guessing it may still have lost the path somehow. However I was fairly far along my production process and none of the previous saves were implemented either so I am not sure if this is vital information. I also will attach here the latest NGLClient.log from that day and a screenshot of one of the error messages I get when trying to open an embedded smart object.

[Arthur24486049t68c]

I have had the same issue. Worked on a large .psb document all day. Photoshop froze during moving an artboard (at around 4.45pm) , I force quitted the photoshop to restart as I would normally do in such a situation but when photoshop rebooted there was no recovery file and the document itself had reverted back to the version it had been at 9am as if i had not worked on it all day. File info says last modified at 9am. Lost alot of really good work and very frustrated. No autosave files available even though auto save is set to every 10 minutes. Its as if photoshop hasn't registered any work on the document since it was opened this morning. Please can you help me.

[Kevin Stohlmeyer]

@Arthur24486049t68c force quitting does not create a recovery file. When Photoshop crashes (producing a crash report) on it's own then the system creates a recovery file.

[Kevin Stohlmeyer]

@Arthur24486049t68c Auto save is for file recovery not intermittent saving files back to your document.

The fact that you did not save your file from 9:00 am until 4:45 pm is severely high-risk and most likely caused the lockup due to cache sizes.

There is nothing that can be done to recover your unsaved work.

[Kevin Stohlmeyer]

@Dima5C74 where were you saving your files?

[Dima5C74]

On the desktop app version of OneDrive (which is accessed through Windows File Explorer instead of uploading/downloading on the site). I have been using that system for about two months. The document is saved locally and is synced to the OneDrive servers, which doesn't version as far as I know. This is the first time I encountered this issue.

[Kevin Stohlmeyer]

@Dima5C74 that is not a supported workflow using Photoshop. The issue is OneDrive is trying to sync as Photoshop is actively saving. Save to a local location then drag into your OneDrive synced folder.

[Dima5C74]

Makes sense, I will start saving to my local drive again due to this issue.

The funny thing about this instance is that much larger PSD/PSB documents, which are more strenuous to manage, have not been lost, while the simple document is the one that got corrupted. I am very lucky that the linked smart objects have functioned well and that I don't have to redo all of it. Just everything that was inside the PSD.

Thank you for your help! Hopefully I will not encounter this issue again.

[Kevin Stohlmeyer]

That actually makes sense - smaller files take less time to save but in that time, the sync could have conflicted and sycned an empty file and PS closes thinking it saved successfully. Larger files take longer so they can establish before sync overwrites blanks.

[ByTheWell4God]

We are seeing the same issue, but we are saving to a network attached storage (NAS) device. So, this is not an issue of failing to sync. This version of Photoshop seems to be a file destroyer.

[Dima5C74]

Ah that's good to know. Working direcly in a cloud-based service has been helpful in many ways; one advantage was that I never got the dreaded "can't save because scratch disks are full" prompt -which I instantly got again after downloading the main folder to my local drive after this issue. I can't remove files from active projects, which doesn't give me much wiggle room. Still trying to find the most streamlined workflow.
"File destroyer" lol, love it.

[Kevin Stohlmeyer]

@Dima5C74 you shouldn't be running out of HD space - you should only need to keep local the file you are currently working on. Once its saved and closed, transfer to the cloud service for storage/backup. You don't need to dump everything on your HD.

[Kevin Stohlmeyer]

@ByTheWell4God no - any remote/network/external location is officially not supported for direct read/write from Photoshop. Thats been established for decades.

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

Adobe has no control over external factors including Mac to Win permissions, your computers write speed to an external/NAS, network connection stability - so the recommened method has always been to save local then transfer to your storage choice.

[Dima5C74]

I really thought my problems were over now that I'm working on my local drive and copying the files outside of Photoshop, and things were going well for a few days but another file was corrupted today while working locally. This time was in Illustrator.

I haven't had an issue losing saves for a few years now, but since I updated to 2024 last week, files getting corrupted twice in two weeks is alarming.

I will be using a new PC, and if the problem persists I will keep this thread informed in case anyone is interested in the follow up. I will possibly be reverting back to 2023 just to get my work done since I'm on a deadline, but I'll keep this updated.

I worry Adobe may have a bad bug on its hands! :'(

[Dima5C74]

(I forgot to mention that Illustrator is still 2023, so it could be completely unrelated and I may be just hitting an unlucky streak... Hence the the PC)

[Kevin Stohlmeyer]

Hi @Dima5C74 if this was a widely reported bug the forums would be all pitchforks and torches. To me this seems like a bad HD or location where you are saving. You're hitting a bad sector that is corrupting your files, or if you are transferring via other means "copying files outside of X" that process could be corrupting. Example - MS Teams and OneDrive are notorious for overcompressing and changing the format of attached files.

[Dima5C74]

That's what I'm thinking too at this point. Nobody else at my workplace is having this issue either.

[Ulrike Stein]

The same is happening to me, I left my computer on to finish my work now and try to save as jpg, png was possible, but it should be a psd, because I'm not finished. I tried TIFF, PSB and none would save.  Now I was trying to open PS 2023 but it takes me back to 2024. Lucky me it's a personal Christmas card and not client work.