Photoshop 2024 (ps ver 25.0/25.1) Sign In/Out issue

[Jeff Arola]

Normally when one is signed out of the Creative Cloud and you open an Adobe application, as for example, Photoshop, you get a Sign in screen, however, in the same scenario with Photoshop 2024 (25.5.0 and 25.5.1) no such screen appears. In addition if one goes to Help and clicks Sign In nothing happens.

The same applies if one is Signed In and wants to Sign Out using Photoshop 2024 (ver 25.0/25.5.1)

nothing happens.

So far this is observed on Windows 10, macOS Sonoma 14.3.1 and macOS Monterey 12.7.3.

normal sign in screen from photoshop 2023

photoshop 2024 (25.0/25.5.1) Help menu after no sign in screens appears.

[Ged_Traynor]

@Jeff Arola I can confirm the above on Windows 10 with Photoshop version 25.5.1, also if I have Photoshop opened and sign out of the CC app, Photoshop closes with an error report

[ronk74392770]

I can't sign in  Photoshop 2024 via Help > Sign In

Seems I'm the only person ever to have this error code,  

Error code: 12015

Any help much appreciated

[kglad]

do you have a teams, enterprise or education subscription?

and/or are you using a vpn?

[Thasia37797600sj82]

yesss this is me. i take student subs and also using a vpn since im on china

[Jeff Arola]

Your not the only one:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-2024-ps-ver-25-0-25-1-sign-in-out-...

Use the Adobe Creative Cloud Application to Sign In or Sign Out

[Marina34602696bcbj]

Today I have the same issue...What did you do?

[D Fosse]

@Marina34602696bcbj 

As Jeff said: use the CC desktop app to do all these things. You should never sign out/in through the application itself. I agree it should work, but it's not how you normally do it. This is what the CC desktop app is for.

If you still have problems, come back.

[Cleyton Jackson0101]

Error code: 12015

I'm from Brazil and I'm having the same problem.
I tried to talk to support and the option they gave me was to format my entire Adobe package. I lost a day of work, my settings and the problem persists. I don't know what to do.

[Aleke]

Hey @Cleyton Jackson0101, welcome to the Community! I'm really sorry you're having trouble logging into the app.

From the screenshot you shared, it looks like the issue is when opening After Effects. If this isn't just a Photoshop-specific problem and is affecting your entire account, could you start a new thread in the Account, Payment, & Plan Community? If it's just happening with After Effects you can use the After Effects Community. In the thread you create, please provide all the details about what's happening. That way, the right team can look into it and help you out.

Thanks a lot!

Alek

[Jeff Arola]

Still the same issue of not being able to Sign in or out in the just released Photoshop 2024 (ps ver 25.9) update.

[Juan Felipe37891157w5rh]

No me deja abrir ninguna de las apps en el escritorio y me arroja este error. Les agradecería demasiado alguien me pueda ayudar ❤️

[Amiran3679698795fj]

https://helpx.adobe.com/ru/x-productkb/policy-pricing/activation-network-issues.html

[Янн32783576eo4h]

I have Same problem

[Янн32783576eo4h]

Check your HOST file. Delete lock adobe servers.

[DarrylXV]

объясни подробнее пожалуйста, если можно то в телеге, был бы очень благодарен @etozhvanya

[Jenny Jazmin37423070cq56]

Hola! Supiste cómo arreglar tu problema? Tengo el mismo inconveniente

[Jeff Arola]

The Sign In/Out issue i posted this thread for initially has been fixed in the last few Photoshop releases, i just forgot to come back here and say it had appeared to have been fixed.

[derek_8156]

get help screen but nothing happens when click sign in