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MacKinnon01
Participant
May 20, 2020
Answered

Photoshop 21.1.3 freezing when changing Hue/Saturation

  • May 20, 2020
  • 8 replies
  • 1276 views

Just updated to latest Photoshop (21.1.3) on MacOs Catalina 10.15.4 and when changing Hue/Saturation on a layer, the programme freezes 😞

Working perfectly until the updte... 

Any ideas?

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hello, go to your Creative Cloud app, and you can update to Photoshop 21.2, as this issue is fixed, according to this help document: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    8 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity ExpertCorrect answer
    Community Expert
    June 17, 2020

    Hello, go to your Creative Cloud app, and you can update to Photoshop 21.2, as this issue is fixed, according to this help document: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    June 17, 2020

    Hello, please go to your Creative Cloud app, and run the update so that you have Photoshop 21.2 installed, as this issue is fixed, according to this help document: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    V
    ValentinaWilson
    Participant
    June 4, 2020

    We have the same problem, we contacted Adobe for help and they did not give us any solution.

    Hiding the rulers works for now.... 

      T
      TriChas
      Participating Frequently
      May 23, 2020

      It seems this is a bug for tools using sliders... turn off rulers it worked for me until they fix it...

      https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-3-hue-saturation-dialog-box-bu...

        c.pfaffenbichler
        Community Expert
        c.pfaffenbichlerCommunity Expert
        Community Expert
        May 23, 2020

        And again the Rulers are involved … 

        So hide the Ruker (View > Rulers should be unchecked). 

          S
          sostheneh84466108
          Known Participant
          May 21, 2020

          Sam problem here. Have done the reset of all my tools (again) restarted etc... Second time this year that Adobe updates PS and a basic but essential tool blocks the whole app... That's not what I'm paying for.  

          kurthouser
          kurthouser
          Participant
          May 20, 2020

          i have the same problem. hope they fix it ASAP

           

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          May 21, 2020

          What have you done to fix it? 

          I could reproduce slider-issues with Selective Color, Replace Color, … Adjustments and restoring the Preferences or even restarting remedied them for me. 

            T
            TriChas
            Participating Frequently
            May 20, 2020

            I have the same issue after updating to 21.1.3 yesterday, Hue/Saturation sliders freeze have to force quit Photoshop OS Catalina 10.15.4. Does dumping prefernces fix the problem? Is this the only solution?

            c.pfaffenbichler
            Community Expert
            c.pfaffenbichlerCommunity Expert
            Community Expert
            May 20, 2020

            What have you done for trouble-shooting so far? 

            Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

            https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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