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V
villeah
Participant
November 27, 2020
Answered

Photoshop 22.0.1: Splash screen constantly reloads and prevents to use application

  • November 27, 2020
  • 2 replies
  • 1019 views

It has been a while since I tried to open Photoshop but now when I tried to do it, the "splash screen" which is shown right after the application starts, prevents me to do anything. Splash screen I am talking about is a smaller window opening on top of the application and it tries to load some content. However, after a second, it closes itself and right after pops up again. If I try to close the splash screen, it closes the whole application. Attached the screenshot of the splash window.

 

I tried to reinstall Photoshop, tried to use creative cloud cleaner and removed everything related to Adobe products, tried to update graphics card drivers and then install again Photoshop. With no luck, same thing again.

 

Any suggestions what to try next? OS is Win10. I still try to update it to "Feature update to Windows 10, version 20H2" but after it, I am completely lost to what else I should look for.

This topic has been closed for replies.
Correct answer D Fosse

That looks like it's trying to log you in, but fails.

 

Just close down PS and Lr for now. What you need to do is open the CC desktop app and check your login there. If you're not logged in, doing it here will also log you into all applications.

 

If you are logged in, try to log out and then back in.

2 replies

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
November 27, 2020

That looks like it's trying to log you in, but fails.

 

Just close down PS and Lr for now. What you need to do is open the CC desktop app and check your login there. If you're not logged in, doing it here will also log you into all applications.

 

If you are logged in, try to log out and then back in.

    V
    villeahAuthor
    Participant
    November 28, 2020

    Alright, it was that simple! Logout and login made it work without any issues.

     

    Thank you very much of your help!

    V
    villeahAuthor
    Participant
    November 27, 2020

    Oh great.. Same happens with Lightroom so it is useless as well.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 27, 2020

    Photoshop Splash screen look like this:

     

    In your screen capture I see Photoshop's Home screen and something try to popup over it???

    JJMack
    V
    villeahAuthor
    Participant
    November 27, 2020

    Yup. It is not exactly the splash screen, you are correct. It is something what is happening right after both applications are showing the initial screen shown in screen capture behind the popup.

     

    It is something what both applications are trying to launch - I am not sure if it is some kind of welcoming screen after upgrading to the latest version or similar. But it is never able to load anything but closes after second or two and then pops up again. Amd closing popup with X-icon, closes also underlying Ligthroom/Photoshop

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