Photoshop 23+ Crashes after loading screen

Question

Soo I have this little bug/crash/error since 23+ it's online I just can't use. (I just downloaded version 23.5.1 and the error still persist)

OS: Windows 11 Pro 64-Bits (10.0, 22.000)

Describing the Problem:
->Every time that I open the PS, immediately after the menu window open, the program closes.

->Don't even load the menu pages, the documents, nothing.

->I Don't have any information besides that, it's just crashing.

If any of you have an idea, or adobe fix it I would love a solution

In the End, with the Adobe Support Help, I just downloaded version 22 to work do my work.

But Version 22 its flickering while working and just have the newest version would be nice.

NB, colourmanagement · Accepted Answer

Perhaps try resetting Photoshop preferences? (read this entire post before acting please)Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. If they become corrupt then various issues can occur. Here’s some info on how to do that:https://helpx.adobe.com/photoshop/using/preferences.htmlManually removing preferences files is the most complete method for restoring Photoshop to its default state: https://helpx.adobe.com/photoshop/using/preferences.html#Manually The user Library folder is hidden by default on macOS.To access files in the hidden user Library folder, see here for how to access hidden user library files.https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the videohttps://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences Learn how to access and modify Photoshop preferences and customize per your frequent workflowshttps://helpx.adobe.com/photoshop/using/preferences.html And here’s an earlier forum discussion as an aid to understandinghttps://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668 You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences I hope this helpsneil barstow, colourmanagement net :: adobe forum volunteer:: co-author: 'getting colour right'google me "neil barstow colourmanagement" for lots of free articles on colour management

Sameer K · Answer

Hi there,

Has this happened since a recent update of the operating system, graphics drivers, or Photoshop?

Have you tried any troubleshooting steps?

Go to the location of the preference folder mentioned below and rename it to backup.

https://helpx.adobe.com/photoshop/using/preferences.html

Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

This will give a fresh start to Photoshop as a fresh install.

If Photoshop still crashes, please open Event Viewer from Windows Search.

Go to Windows Logs > Application Logs & look for Error & Warning logs.
Share the log related to Photoshop's crash instance with us.

We hope to hear from you soon.

Thanks!
Sameer K

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