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Photoshop and Meta Quest Link conflict ?

New Here ,
Jan 06, 2025 Jan 06, 2025

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Hello all!

 

I've spent the past two days pulling my hair on this issue:

I have a reasonably powerful laptop (i9 from 2020 and RTX 2070, 32GB of ram, hundreds of GB on scratch disk) and Photoshop generally runs extremely well, except when meta Quest Link (the VR headset app) is installed on my computer. If Meta Quest is installed, even when photoshop is the only thing running, with all Oculus Services turned off in System Configuration, Photoshop is extremely laggy with the most basic of tasks (round brush on a 2k canvas), and draws 100% CPU and GPU for that. It's a bummer since I use both to create images and CG assets, and would very much like to have them both live together happily.

Everything was working fine for the past 3 years, and only since last week has this issue popped up.

Ive tried:

 

Clean windows install

Tested every photoshop version available through CC

Every step detailed here  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Every configuration imaginable of Nvidia control panel to allocate the GPU to photoshop 

Deactivating the intel gpu so only the discrete one runs

 

The only fix Ive found is to uninstall Meta Quest, and Photoshop is happy again and runs fine (I dont even need to restart the computer)

 

Extremely frustrating, even more since this is a new issue that never occured before. I used to be able to juggle between Photoshop, Blender, and VR tools in headset, all open, with no issues whatsoever.

 

If anything similar has happened to any of you, any ideas or pointers would be much appreciated! Thank you

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Adobe
Adobe Employee ,
Jan 06, 2025 Jan 06, 2025

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I don't have a Meta Quest to test anything, but my assumption is that Photoshop sees it as some sort of input and/or output device like a scanner or printer. It is likely trying to communicate with it in some way. Can you provide the System Info report from Photoshop's Help menu? Maybe the Meta Quest will appear in there and give us a clue as to what they may be doing together. 

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New Here ,
Jan 07, 2025 Jan 07, 2025

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Hi Brett,

 

Thanks so much for jumping in!

So to clarify, whether the headset is plugged in or running does not impact performance, it's literally whether or not Meta Quest Link (the desktop app for VR), is present on my hard drive. I've since tried to install the Meta app on a separate Disk partition or external hdd, to no avail, I get the same results, if its installed, Photoshop (the main canvas only) runs at like 10 fps. (menus and panels are all responsive)

 

Here are, however, System info with and without Meta app installed. I'll read and compare on my end as well, as I hadnt thought of that yet, thanks for the pointer.

 

Without Meta app installed: (normal PS)

https://pastebin.com/XcB9ApdF

 

With Meta app installed: (laggy PS)

https://pastebin.com/n2SqbdMG

 

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New Here ,
Jan 07, 2025 Jan 07, 2025

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@BrettN 

 

I might have missed some things comparing the 2 reports, but odd ones I found was: it seems to list my integrated card twice when Meta is installed, (although it states it uses the RTX 2070 later)

 

Sam38632158njvs_0-1736268210905.pngexpand image

 

And later on lists 3 "devices" when Meta is installed, even with the headset not connected to the pc. And that extra device seems to be related to the intergrated intel chip, so again weird that it would have such an impact?

Sam38632158njvs_1-1736268463818.pngexpand image

said device later down that list:

Sam38632158njvs_2-1736268490059.pngexpand image

 

 

I'm out on my depth here so hopefully you can see something I am missing!

Thanks again

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New Here ,
Jan 07, 2025 Jan 07, 2025

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@BrettN 

 

Apologies for the spam, the mysterious additional device turned out to be a virtual monitor in device manager, and disabling it removes the lag in photoshop! So it's most definitely coming from here.

That's great news, and way better than uninstalling/reinstalling meta everytime I need to use VR tool. Any idea how I can tell Photoshop to ignore that device permanently? 

 

Sam38632158njvs_0-1736271575920.pngexpand image

 

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Adobe Employee ,
Jan 07, 2025 Jan 07, 2025

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Good catch and thanks for the details. Since the integrated chipset relies on shared system resources to operate, having this extra instance to power a virtual display for the Meta Quest will use up more memory and processing. It makes sense then that the performance would be slowed down. 

 

Unfortunately, there isn't a setting in Photoshop that can be used to ignore or prioritize certain display devices. Nor do I know of a way in the OS to force a particular application to ignore displays. I'd say to make sure the drivers are up to date, but I can't find any thing about them online (using the update drivers from Device Manager is unreliable because it gets the drivers based on information from Microsoft, not from the device manufacturer, so you rarely get anything that is actually up to date). I wonder if there is a way to configure the virtual display to use your actual video card rather than the chipset.

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