BrettN
Adobe Employee
BrettN
Adobe Employee
Activity
‎Jan 14, 2025
11:31 AM
What you are looking to do is called "compositing." It's really the bread and butter of Photoshop and there are dozens of ways you can go about it. Luckily there are thousands of tutorials on the subject. Here's a primer on the subject from the Photoshop YouTube channel: https://youtu.be/p1nkKOWKzYc?si=cc653iIhXj1P71qN
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‎Jan 13, 2025
04:56 PM
1 Upvote
Could you send us the original files to test on our end? While hardware processing could be an issue, I would expect the process to fail up front with a warning that this may be the case rather than returning what appears to be corrupt graphic data.
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‎Jan 13, 2025
04:45 PM
That sounds a lot like this: https://www.youtube.com/watch?v=gfct0aH2COw
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‎Jan 13, 2025
04:42 PM
1 Upvote
Were you using Generate Image with a Reference image? Go to: Edit > Generate image and enter a prompt and use the Style and Composition settings to insert a reference image. The Content type settings are where you choose your Effects which determine the style of the generated image. You can also access Generate image from the tool bar (the icon at the very bottom of the list, looks like a thumbnail image with magic sparkles above on top of a quote bubble). Additionally, if you have a new, blank file you will have a Generate image button in the floating Context bar, but this goes away if you have any content already in your file and is replaced with other options. This may provide more information for you: https://helpx.adobe.com/photoshop/using/generate-image.html
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‎Jan 13, 2025
04:13 PM
We don't have enough information to suggest whether or not a previous version would operate any differently. Generally, newer versions are better than older versions. There is certainly the possiblity that a new bug was introduced in a update, but this is less likely than there being bug fixes added to prevent this. Only crash reports will tell us anything with more certanty. There are two types of crash reports you may be asked to submit, one from the OS and one from Photoshop. When the Photoshop one appears you should also see the OS one. If you only see one report submission, it would likely only be the OS and we don't get those reports. In such circumstances, it would also suggest that the OS is forcing Photoshop to close and we would not have much to work with on our end. The main difference between the two reports is that the Photoshop report will have a separate field asking for your email address. Make sure you fill that part in, we can then pull your reports and get more information about what is occurring.
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‎Jan 13, 2025
02:39 PM
The reason Maximize Compatibility files are larger is because Photoshop saves a flattend JPG version of the file into your file. This is used as a sort of thumbnail for any uses of the file which might not be compatible, such as using the file in other applications, older versions of Photoshop (that don't support the features that might be used to create the file), or other potential situations.
Looking at what is present in the new files verses the old files, the thumbnails of the layers are different as are the starting frames. This can lead to different compression settings for these graphics and thus a change in the size of the file overall.
But aside from these types of minor differences, all four files look and act the same on my end. Aquiring the video file may be the only way to find more info. You can share it with me directly at bnemecek AT adobe DOT com
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‎Jan 13, 2025
10:42 AM
1 Upvote
The Move tool doesn't excactly use the concept of selecting anything and holding it. Instead, it is used against the currently selected layer. I'm guessing what you running into is whether or not the "Auto-Select: Layer" option is on or off. The default is ON and what this does is when you click with the Move tool, it will select whatever layer is under the mouse cursor and start to move that (it will "see through" any transparency to whatever layer in the stack is visible at that point). With this option OFF, the move tool will only move the currently selected layer in the Layers panel, regardless of where on the screen you click.
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‎Jan 10, 2025
04:41 PM
What you describe certainly sounds like the default behavior of the Gradient tool. There are settings that can be changed which can result in different behaviors which may be more in line with your expectations and likely you had enabled previously but they were reset back to default.
The first to look at is whether you were previously using the new Gradent tool or the Classic gradient tool. The new one has the on-canvas widget which allows you to dynamically create and modify your gradient with on screen controls. The Classic just lays the pixels on the canvas with no way to change it once it's been created.
Second, is your gradient using transparency? If not, any time you redraw your gradient it will lay down fresh pixels which will completely cover what you had before. If you use transparency though, the transparent parts of the gradient will allow the under portions of previous gradients to show through.
Third, similar to transparency, if you are working with Classic gradient, you can change the Blend Mode (the Mode drop-down). This causes the gradient you apply to compare it's pixels to those which are already present and change their behavior based different characteristics. This could allow you to build up a look through multiple applications.
Hopefully one of these is what you are looking for.
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‎Jan 10, 2025
04:07 PM
Since it is PSB and thus large files, there is likely something memory related as the root cause. Are you prompted to submit a crash report by Photoshop and/or the OS?
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‎Jan 10, 2025
03:48 PM
When you first try to use Firefly (Adobe AI) features in Photoshop, you are prompted for permission. You may have accidentally denied yourself on your first account, but gave yourself permission on the second. If you reset your preferences, you will be given the prompt again, so that will likely address things on your original account. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
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‎Jan 10, 2025
02:22 PM
Since Photoshop doesn't install these types of items, I'm moving this over to the Acrobat forums
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‎Jan 10, 2025
02:20 PM
Just took a look at the file, and as @Trevor.Dennis says, it includes differen Smart Object layers for each of the box faces. Just double-click on them in the Layers panel and they'll open as a separate file. Then you can add your content to this other file and save. It will then update into the original template
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‎Jan 10, 2025
01:12 PM
Which plugin are you trying to install from the Creative Cloud? I can try it on my end
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‎Jan 08, 2025
12:25 PM
It sounds like your files are in the cloud but are not able to sync to your computer. This wouldn't be something we can fix on the Photoshop side, so I'm moving this post. Let's try Creative Cloud desktop, but it may end up being Creative Cloud Services which has better assistance for this type of issue.
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‎Jan 08, 2025
12:11 PM
Google translate:
Hello, I suddenly have a problem with Photoshop cc 2017.1.6. under Windows 11.
Everything worked fine until now and suddenly it is no longer possible to save or export a jpeg file as a jpeg file in another directory/partition.
No updates, including those from other programs, were installed
Reply:
Whenever you see new unexpected behavior, the most likely solution is going to be resetting the application preferences. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
If that doesn't work and you are able to save to other locations successfully, you may need to check the directory/partition that you are attempting to save to. There may be some permission, formatting, or communication issues which prevent Photoshop from working with that location.
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‎Jan 08, 2025
09:46 AM
Check the Creative Cloud Desktop app. Go to Files on the left, choose Your Files from the list, and find the file. First, note the icon in the lower right of the thumbnail. Is it a Green Checkmark or a Grey Cloud? If a Check, try right-clicking and going to Open In > Photoshop. If a Cloud, try right-clicking and choosing "Make availalbe offline always". Let me know the results.
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‎Jan 08, 2025
08:55 AM
Rosetta is an emulator. This requires more processing power to operate. Meaning, the main issue is you may experience reduced performance.
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‎Jan 07, 2025
06:01 PM
1 Upvote
The default storage location for 3DLUTs is in the Photoshop application folder:
C:\Program Files\Adobe\Adobe Photoshop [VERSION]\Presets\3DLUTs
This is not a preference folder, so it does not transfer over to newer versions of Photoshop when you choose to copy settings. You'd have to manually copy yours over to new versions after installation.
The default directory for Abstract and Device Link profiles is another location:
C:\Program Files (x86)\Common Files\Adobe\Color Profiles
This location is universal to all versions of Photoshop. However, on Windows, Photoshop doesn't prepopulate these profiles into the drop-down menu as it does on Mac.
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‎Jan 07, 2025
05:13 PM
I'm not suggesting creating a LUT per layer. You can create preset Adjustment layers with whatever settings you want. This includes choosing Color Lookup and selecting a sepecific LUT. You then save this as a preset and you will have a thumbnail for that preset in your Adjustments panel. Then you simply hover your mouse cursor over that thumbnail and it will preview what the LUT does to your document without having to apply it. If you build one preset for each LUT, they are available "forever" (you can remove them, but they will remain until then). You can use them with any file, you just have to create them once. I haven't watched the whole video but this looks like one that demonstrates what I'm talking about: https://www.youtube.com/watch?v=Ze2o-BnQj64
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‎Jan 07, 2025
03:06 PM
Google translate:
Hello, I've been looking for a way to scroll through the effects of the LUTs instantly, on my color matching layer, but nothing works: each time I have to activate the LUTs to see it, so that I would like it to work like the slap merge options.
How to do it?
I use Photoshop 2024 on macos ventura 13.7.2
Reply:
While you have the drop-down list of LUT's selected, you should be able to scroll through them with either the mouse wheel, the Up and Down Arrow keys, or with a trackpad (though I found this to be less reliable). If you are trying to see an instant preview by mousing over the option in the drop-down (like how Blend Modes works), this is not something which is currently possible. However, you can create Adjustments Presets for each of the LUT's you might normally use (or all of them) and you can mouse over these presets in the Adjustments panel to preview each available option. See: https://helpx.adobe.com/photoshop/using/adjustment-fill-layers.html#adjustments-presets
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‎Jan 07, 2025
02:57 PM
1 Upvote
Google translate:
I noticed a problem with the brush tool when I use it to mask a layer, the tool does not apply the brush to the region I select, as if it were a "miss click". I recorded a video for reference:
Reply:
It looks like you have a very large scatter setting on your Brush. Open your Brush Settings panel and see if "Scattering" is checked. You can uncheck it or select different settings. Or you can select a different Brush preset that doesn't use scattering
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‎Jan 07, 2025
02:54 PM
Based on the description, my first guess is Photoshop is struggling with your video card. Try turning off the GPU by going to Edit > Preferences > Performance and unchecking "Use Graphics Processor". Then reopen your file and try crop again. If this works, try updating your video card driver and re-enabling the GPU in Photoshop.
Also, try simply resetting the Crop tool: click the Crop tool icon in the tool options bar, in the preset drop-down click the Gear icon, select Reset Tool.
If neither of these work, try resetting the application preferences. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
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‎Jan 07, 2025
02:47 PM
Google Translate:
Good morning,
I installed PS on an external drive, everything works fine.
However, I cannot access the plugins. The panel is inaccessible and the "external module" menu is completely disabled.
Anyone have any idea what the problem is?
Reply:
Are you working with a Mac ARM device? If so, you'll probably need to run Photoshop in Rosetta mode in order to find what you are looking for. See the "Does your app need Rosetta?" section here: https://support.apple.com/en-us/102527
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‎Jan 07, 2025
02:22 PM
1 Upvote
This is a Windows only issue and resetting preferences will not address it.
The good news is that it is already fixed in the latest prerelease build, meaning this will be fixed in the next update.
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‎Jan 07, 2025
02:11 PM
Good catch and thanks for the details. Since the integrated chipset relies on shared system resources to operate, having this extra instance to power a virtual display for the Meta Quest will use up more memory and processing. It makes sense then that the performance would be slowed down.
Unfortunately, there isn't a setting in Photoshop that can be used to ignore or prioritize certain display devices. Nor do I know of a way in the OS to force a particular application to ignore displays. I'd say to make sure the drivers are up to date, but I can't find any thing about them online (using the update drivers from Device Manager is unreliable because it gets the drivers based on information from Microsoft, not from the device manufacturer, so you rarely get anything that is actually up to date). I wonder if there is a way to configure the virtual display to use your actual video card rather than the chipset.
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‎Jan 07, 2025
12:30 PM
I see better definition on my end
What is your current screen resolution? Go to Apple menu > System Settings > Displays. You will probably have to go to Advanced and turn on "Show resolution as list" then click Done. What is the resolution that is selected? I'm using the default (for my machine) 1440x900
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‎Jan 07, 2025
09:15 AM
I'm seeing the same thing on my end. I'll look into it
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‎Jan 06, 2025
04:44 PM
1 Upvote
I'm not seeing the same on my end, but this does appear to be just incorrect rendering of the UI. Can you send your System Info report from the Help menu?
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‎Jan 06, 2025
04:35 PM
I'm not seeing any change in behavior on my end regarding "Auto-Nest Layers". The setting remains unchanged when I select different layers. Can you give me some exact steps to try to reproduce on my end?
But I do see your point that we should make this setting universal and not document dependent.
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‎Jan 06, 2025
02:55 PM
I've taken a look at the files, but don't see any strange behaviors on my end. But without the source video and audio files, I'm not going to run into the same problems you see.
The only thing that stands out for me is the file which doesn't work is about 5mb smaller than the one that does. They seem to be basically the same file, so it suggests something is missing. That is, the root of the issue may be an incomplete save in the old version which prevents the newer version from reading it completely. I'm not sure why the old version would be able to continue reading it though. I would suspect that it may have something to do with whether or not Maximize Compatibility was enabled. Not having it on shouldn't cause this kind of behavior, but it could help explain the size difference and the different behaviors between versions.
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