BrettN
Adobe Employee
BrettN
Adobe Employee
Activity
‎Jan 24, 2025
04:12 PM
The first thing you'll want to do is reset the preferences and see if that fixes things: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
If that doesn't work, are you getting a crash report? If so, submit it and make sure to include your email address so we can look it up on our end.
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‎Jan 24, 2025
04:09 PM
I'm not sure what you mean about the %. Could you provide screen shots?
The basics are that if you place an object in Photoshop, it should be sized to fit in the document. If the document is larger than the object, the object will come in at 100%. If the document isn't large enough, it will be reduced so that it fits within the document bounds.
This size relationship can also be influenced by the document settings (dimensions as well as resolution) in relationship to the source document. If the documents are really sized to each other, the behavior may not come out as expected.
But it's hard to say what's happening without more detailed information.
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‎Jan 24, 2025
04:02 PM
Photoshop has a pixel limit of 300k, not 30k. Not sure why you'd run into an issue with 107" documents unless the dpi results in a higher pixel count than Photoshop will work with.
I'm not able to reproduce on my end. I created a PDF that is 110" wide and was able to place it into a document which was 115" wide and it came in without issue. I used a DPI of 300.
Can you share your PDF so I can test on my end?
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‎Jan 24, 2025
03:46 PM
While Myriad is the font which is selected in a fresh install, when you haven't yet changed to something else yet, Photoshop doesn't really have a default setting for the typeface. Like most tool options in Photoshop, the font is "sticky." This means it remembers whatever the last setting was. Change it to Arial? All new text boxes will be Arial until you change it to something else. Photoshop doesn't pull in information from other applications regarding font styling. It just applies the last used settings.
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‎Jan 24, 2025
03:36 PM
Does the stylus not work at all within Photoshop? Or are you missing some of the more advanced features like pressure, tilt, rotation, etc? For whatever is not working in PS, are these same features working outside of PS?
My best guess is what you are experiencing is simply a limitation of the touch screen, it doesn't matter what stylus you use. Full feautres of stylus use often requires feeback between the stylus and the surface in order to for these features to work. Like you can't just use a stylus on the surface of your desk, it requires a tablet so that the two will communicate with each other to create the interaction. Similarly, if your touch screen is not communicating with the stylus, some features may not work.
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‎Jan 24, 2025
03:16 PM
1 Upvote
Unfotunately, this is a limitation of the Type tool and always has been.
When you have a type layer active, you are in what is referred to as a "modal state." This is where you are locked into the current task, you can't interact with anything else until you've finished. That's why clicking outside of the text box either doesn't work or applies and closes your current edit. Basically, editing text is like being inside a dialog box.
You may notice in the History panel that new history states are not added as you edit your text, it only updates once you apply your current edits. So Ctrl+Z is undoing all of the edits that are currently on the stack and going back to the last save state of the layer. Just like clicking Cancel in a dialog box, it is clearing out all of the most recent, unsaved changes since the dialog was opened.
If you are typing out something complicated that requires undo instead of simpler editing, like backspace or delete, it may be best to type it out in an application which better specializes in word processing. You can then copy and paste into your text layer. Illustrator and InDesign have more robust tools for managing type.
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‎Jan 24, 2025
02:56 PM
Google translate:
Hello, I have a problem with liquefaction. It could not be applied due to volume error. With Photoshop, the work volume has already increased beyond the recommendation. Memory goes to a hard drive where the program is not installed. I have already uninstalled the latest version of Photoshop and reinstalled it. Regarding the computer, it is a win11 computer, processor a ryzen9 5000 series. Memory is 64GB DDR4. There is still over 600 GB free on the hard drive. Graphics card is a Geforce gtx 3070. It can still be a problem, it's just annoying
Reply:
Sounds like you are encountering a Scratch Disk error when running Liquify. The first thing you'll want to do is check out the documentation here: https://helpx.adobe.com/photoshop/kb/troubleshoot-scratch-disk-is-full.html
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‎Jan 24, 2025
02:51 PM
When you close Photoshop it saves all of your current settings into the preferences. It seems PS is trying to save some document settings as a preset. This is referring to the options you have in the New Document window. If you go to the "Saved" tab in this dialog, do you have items listed here that you have not saved in the past? If you aren't trying to create presets, see if you can delete anything here to clear them out.
The more thorough option is to reset the application preferenses. See the following for more information: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
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‎Jan 24, 2025
02:17 PM
I'm seeing the same behavior on my end. I see a mix of other applications which run into the same issue and those for which this works. I'll log it and see what we can learn about this.
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‎Jan 24, 2025
01:48 PM
1 Upvote
Other than uninstallation of the application, I can't think of one instance of Photoshop removing a folder. Even when you specify that PS should remove files from your disk, such as when you reset the preferences, no folders are removed. You can even create new folders within the Photoshop directory and PS will leave them alone. So, most likely, the removal of these folders is coming from outside of PS itself.
Maybe a bit more information may help here though. Where are the pattern folders you are referring to? The two I would think of are those with Photoshop itself (stores the defaults) and those in your personal preference directory (for custom presets).
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‎Jan 23, 2025
08:11 PM
3 Upvotes
As with any performance settings, you end up giving up performance in one area to gain it somewhere else. You are never removing work which needs to be done, just determining when and how it is done. The optimal settings are determined by the types of work you are doing, some of that is characterized by the composition of your file and also what tools you use. So a little more context may help here.
Memory Usage: This determines the size of the Scratch Disk file that gets created when Photoshop is launched. This is a tempory file which acts as additional RAM. When you increase this setting, you are choosing for PS to launch more slowly while it creates a bigger file. When you decrease, while the launch is faster, the slowdown will happen later when PS needs to increase the size of the file on the fly because the work you are doing requires additional space. This takes longer to do once PS is up and running which is why the default is so high. If you know you are doing high memory work, keep this value up. If you are working with small files, keep it low.
History States: Obviously, this is the number of Undo's you can do. But remember, in order for Photoshop to remember all those document states, it is storing another full copy of your file in memory (RAM/Scratch Disk). This is absolutely the largest memory hog you will encounter. If you are working with very large files, you'll want to keep this value lower.
Cache Levels: This is used for zooming in and out of your image. It pre-caches your image at different resolutions so that PS can quickly go from where you are to another zoom. The first is always whatever your current view is. If you have it set to only 1, it means every time you zoom in or out, PS has to re-write the entire file to memory for that size. For every one you add, a new level of zoom is memorized (in RAM/Scratch Disk) so that the change in magnification is sped up. The trade off is: higher levels will cause PS will take longer to open files to create the caches and take up a bunch of memory, while lower levels take up less memory but has to redraw the file more often.
Tile Size: Because the display has to be refeshed when you make a change, PS divides files into chuncks. That way when you make an edit, you don't have to redraw the whole image. If you are doing full document edits (filters, adjustments, and the like) then you want to have larger tiles, that way PS is redrawing fewer tiles overall. If you are doing more descreet edits (ie small brush strokes), you want to use smaller tile sizes, because only the tiles that the brush touches will get redrawn.
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‎Jan 23, 2025
01:49 PM
As Bojan mentions, we'll need more information in order to provide any assistance. How are you saving/export? What settings? Can you provide screen shots of the Photoshop interface?
Based on what can be seen in your screen shot, it looks like anti-aliasing has been disabled in your text layer. You can check this setting by selecting it in your Layers panel. Then, in the Properties panel, expand the Character section by clicking the three dots (...) in the lower right. The anti-aliasing (aa) drop-down will be right above that. You can also see the setting in the tool options bar at the top when you have the Type tool selected, between Size and the alignment options.
The default is Sharp, so if you see something else, try changing back to this, especially if None is currently selected.
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‎Jan 23, 2025
01:23 PM
1 Upvote
Google translate:
BUGGED UPDATE, I CANNOT OPEN PHOTOSHOP Good morning, I'm having trouble opening Photoshop. I've uninstalled it and reinstalled it again, but it still hasn't resolved it. Error message: "Code execution cannot continue because MSVCP140_ATOMIC_WAIT. dll was not found. Reinstalling the program to correct the problem."
Response:
MSVCP140_ATOMIC_WAIT.dll is not an Adobe file and reinstalling or updating Photoshop will not reinstate it. This is a Windows system file and must be resolved through the OS. It looks like this should be fixed by making sure you have the right C++ runtimes installed. This Microsoft forum has some information regarding it: https://answers.microsoft.com/en-us/windows/forum/all/received-errormsvcp140atomicwaitdll/2a4140b6-a1cb-45c2-8322-de89c204cd2a. If this doesn't help you fix it, you should contact Microsoft for additional assistance.
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‎Jan 18, 2025
11:20 AM
Because it is just the one video file, you only have to do it once and it will apply to all layers.
Interesting that you are getting this error when trying to reconnect. I was seeing this same error when attempting to work with your PSDs and video file on Windows, but I don't see this error when working on Mac. MOV is a Mac native format, so the OS has more support for these files. I was guessing there might be a codec used in the file which is not installed on Win by default and results in issues when the file is demuxed for editing. Since you've worked with this file in the past, I was guessing you had the necessary components installed.
But knowing that you are seeing the same error on your end made me dig deeper. Checking older versions of Photoshop I don't see the same error. It seems like there might have been a recent change in Photoshop that is not allowing it to work with your file. I'll investigate further and let you know.
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‎Jan 17, 2025
02:01 PM
Thank you for the video file. On my end all 4 of your PSD files work just fine once I relink.
The bahaviors you describe just sound like what happens when a linked object has lost its connection to the source file. Since I'm forced to link to the file each time I open it, since I don't have the same folder structure built out on my end, it may be getting passed the issue. It could be that when the file was saved originally that something happened and the embedded folder path was corrupted in some way and when you open it, it thinks the link is OK so there is no error, but it isn't reading from the folder correctly and thus is not able to provide the rest of the video frames or audio on playback.
One thing to try is to force a relink to the source file. With the video layer selected, go to Layer > Video Layers > Replace Footage... Then just selected the same file. If you end up in a location other than where the file is stored, then that would verfy it is looking in the wrong location and you should be able to choose the correct location and update the file.
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‎Jan 14, 2025
11:31 AM
What you are looking to do is called "compositing." It's really the bread and butter of Photoshop and there are dozens of ways you can go about it. Luckily there are thousands of tutorials on the subject. Here's a primer on the subject from the Photoshop YouTube channel: https://youtu.be/p1nkKOWKzYc?si=cc653iIhXj1P71qN
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‎Jan 13, 2025
04:56 PM
1 Upvote
Could you send us the original files to test on our end? While hardware processing could be an issue, I would expect the process to fail up front with a warning that this may be the case rather than returning what appears to be corrupt graphic data.
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‎Jan 13, 2025
04:45 PM
That sounds a lot like this: https://www.youtube.com/watch?v=gfct0aH2COw
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‎Jan 13, 2025
04:42 PM
1 Upvote
Were you using Generate Image with a Reference image? Go to: Edit > Generate image and enter a prompt and use the Style and Composition settings to insert a reference image. The Content type settings are where you choose your Effects which determine the style of the generated image. You can also access Generate image from the tool bar (the icon at the very bottom of the list, looks like a thumbnail image with magic sparkles above on top of a quote bubble). Additionally, if you have a new, blank file you will have a Generate image button in the floating Context bar, but this goes away if you have any content already in your file and is replaced with other options. This may provide more information for you: https://helpx.adobe.com/photoshop/using/generate-image.html
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‎Jan 13, 2025
04:13 PM
We don't have enough information to suggest whether or not a previous version would operate any differently. Generally, newer versions are better than older versions. There is certainly the possiblity that a new bug was introduced in a update, but this is less likely than there being bug fixes added to prevent this. Only crash reports will tell us anything with more certanty. There are two types of crash reports you may be asked to submit, one from the OS and one from Photoshop. When the Photoshop one appears you should also see the OS one. If you only see one report submission, it would likely only be the OS and we don't get those reports. In such circumstances, it would also suggest that the OS is forcing Photoshop to close and we would not have much to work with on our end. The main difference between the two reports is that the Photoshop report will have a separate field asking for your email address. Make sure you fill that part in, we can then pull your reports and get more information about what is occurring.
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‎Jan 13, 2025
02:39 PM
The reason Maximize Compatibility files are larger is because Photoshop saves a flattend JPG version of the file into your file. This is used as a sort of thumbnail for any uses of the file which might not be compatible, such as using the file in other applications, older versions of Photoshop (that don't support the features that might be used to create the file), or other potential situations.
Looking at what is present in the new files verses the old files, the thumbnails of the layers are different as are the starting frames. This can lead to different compression settings for these graphics and thus a change in the size of the file overall.
But aside from these types of minor differences, all four files look and act the same on my end. Aquiring the video file may be the only way to find more info. You can share it with me directly at bnemecek AT adobe DOT com
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‎Jan 13, 2025
10:42 AM
1 Upvote
The Move tool doesn't excactly use the concept of selecting anything and holding it. Instead, it is used against the currently selected layer. I'm guessing what you running into is whether or not the "Auto-Select: Layer" option is on or off. The default is ON and what this does is when you click with the Move tool, it will select whatever layer is under the mouse cursor and start to move that (it will "see through" any transparency to whatever layer in the stack is visible at that point). With this option OFF, the move tool will only move the currently selected layer in the Layers panel, regardless of where on the screen you click.
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‎Jan 10, 2025
04:41 PM
What you describe certainly sounds like the default behavior of the Gradient tool. There are settings that can be changed which can result in different behaviors which may be more in line with your expectations and likely you had enabled previously but they were reset back to default.
The first to look at is whether you were previously using the new Gradent tool or the Classic gradient tool. The new one has the on-canvas widget which allows you to dynamically create and modify your gradient with on screen controls. The Classic just lays the pixels on the canvas with no way to change it once it's been created.
Second, is your gradient using transparency? If not, any time you redraw your gradient it will lay down fresh pixels which will completely cover what you had before. If you use transparency though, the transparent parts of the gradient will allow the under portions of previous gradients to show through.
Third, similar to transparency, if you are working with Classic gradient, you can change the Blend Mode (the Mode drop-down). This causes the gradient you apply to compare it's pixels to those which are already present and change their behavior based different characteristics. This could allow you to build up a look through multiple applications.
Hopefully one of these is what you are looking for.
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‎Jan 10, 2025
04:07 PM
Since it is PSB and thus large files, there is likely something memory related as the root cause. Are you prompted to submit a crash report by Photoshop and/or the OS?
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‎Jan 10, 2025
03:48 PM
When you first try to use Firefly (Adobe AI) features in Photoshop, you are prompted for permission. You may have accidentally denied yourself on your first account, but gave yourself permission on the second. If you reset your preferences, you will be given the prompt again, so that will likely address things on your original account. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
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‎Jan 10, 2025
02:22 PM
Since Photoshop doesn't install these types of items, I'm moving this over to the Acrobat forums
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‎Jan 10, 2025
02:20 PM
Just took a look at the file, and as @Trevor.Dennis says, it includes differen Smart Object layers for each of the box faces. Just double-click on them in the Layers panel and they'll open as a separate file. Then you can add your content to this other file and save. It will then update into the original template
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‎Jan 10, 2025
01:12 PM
Which plugin are you trying to install from the Creative Cloud? I can try it on my end
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‎Jan 08, 2025
12:25 PM
It sounds like your files are in the cloud but are not able to sync to your computer. This wouldn't be something we can fix on the Photoshop side, so I'm moving this post. Let's try Creative Cloud desktop, but it may end up being Creative Cloud Services which has better assistance for this type of issue.
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‎Jan 08, 2025
12:11 PM
Google translate:
Hello, I suddenly have a problem with Photoshop cc 2017.1.6. under Windows 11.
Everything worked fine until now and suddenly it is no longer possible to save or export a jpeg file as a jpeg file in another directory/partition.
No updates, including those from other programs, were installed
Reply:
Whenever you see new unexpected behavior, the most likely solution is going to be resetting the application preferences. See: https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
If that doesn't work and you are able to save to other locations successfully, you may need to check the directory/partition that you are attempting to save to. There may be some permission, formatting, or communication issues which prevent Photoshop from working with that location.
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