BrettN
Adobe Employee
BrettN
Adobe Employee
Activity
‎Dec 23, 2024
04:00 PM
1 Upvote
When do you experience a crash? When using a specific tool? When working with specific files? Are you prompted to send a crash report and are you sending those reports? If so, are you including your email address?
By default, the Mixer Brush is where it's always been: nested with the Brush tool. However, it is possible to customize your UI:
To customize just the Tool bar, go to Edit > Toolbar
If tool has been disabled, it will be listed on the right under the Extra Tools column. Simply drag it back to the left and put it with whichever tool stack you want (default is with the Brush tools)
If it is not on the right, it will be listed somewhere on the left. If it is not where it belongs, simply drag it to where you want it
There is a Restore Defaults button on the right if you just want things back to factory settings
To customize the all panels, including Tools, go to Window > Workspace
If you have something other than the default Essentials selected, some of the other options disable the Mixer Brush. You can change to a different workspace.
If you are in a workspace that normally uses the Mixer Brush, you can restore the defaults for the workspace with "Reset [Name]"
See the following for more: https://helpx.adobe.com/photoshop/kb/bringing-back-tools.html
I'm not sure what you are seeing with the Liquify tool. Would you be able to do a screen recording to demonstrate what happens?
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‎Dec 23, 2024
03:09 PM
I'm not seeing the same behavior on my end. I'm using a Wacom tablet though, so maybe it has something to do with the input. Can you export your action and share it? Just put the one action into a new Set and use Save Action from the panel menu.
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‎Dec 23, 2024
02:54 PM
Sorry you're running into trouble here. I'm not sure what is going on with the first issue. When I change colors on my end, the gradient tool automatically updates. Try changing to a different gradient and then back again to the Basic one. See if colors start updating then.
For the second issue, you'll want to change your Method setting. It looks like you have Linear selected, which will create hard edges. Try Smooth or Perceptual instead.
Google Translate:
Lamento que estés teniendo problemas aquÃ. No estoy seguro de qué está pasando con el primer número. Cuando cambio los colores por mi parte, la herramienta de degradado se actualiza automáticamente. Intente cambiar a un degradado diferente y luego vuelva al Básico. Vea si los colores comienzan a actualizarse en ese momento.
Para el segundo problema, querrás cambiar la configuración del Método. Parece que has seleccionado Lineal, lo que creará bordes duros. Pruebe Suave o Perceptual en su lugar.
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‎Dec 23, 2024
11:04 AM
Following the steps you have posted, I haven't been able to recreate the behavior on my end. When you next see it, could you collect and post the following:
screen shots of the behavior, before and after (what it looks like without the docked panels and another when you have restored them)
your workspace (Go to Window > Workspace > New Workspace, give it a name, and then retrieve the file from Users\[UserName]\Library\Preferences\Adobe Photoshop 2025 Settings\WorkSpaces. It will have the .psw extension)
A System Info report (go to Help > System Info, click the Copy button, and paste into a text file)
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‎Dec 23, 2024
10:58 AM
Can you try attaching your files to this post again? They don't seem to have successfully been uploaded. If they are too large, we may need to work with a file sharing service.
Based on your description, it doesn't sound like a compatibility issue. It sounds like something didn't save correctly in the old version the first time around. Being able to take a look at the two versions of the file will help us determine what happened and what can be done to prevent it in the future.
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‎Dec 20, 2024
02:57 PM
1 Upvote
My best guess at this point is that you have some non-zero value for Feather on the Lasso tool. Set this back to 0 px and try again.
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‎Dec 20, 2024
02:55 PM
Are you able to launch Adobe Media Encounter on its own? Are you able to export video from it?
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‎Dec 20, 2024
02:51 PM
1 Upvote
Distort/Skew/Warp are not part of using the Rectangular Marquee tool and thus will not appear when right-clicking while using this or other selection tools. These are transform controls and will appear with any selection tool if you right-click a selection, choose Free Transform or Transform Selection, and then right-click again. Note: this will modify the selection boundaries, not the layer content within those boundaries, it will leave those pixels alone.
If you are looking to distort or otherwise change the pixels within your selection, you'll want to use Edit > Free Transform, Edit > Transform > Distort (etc), or Cmd/Ctrl+T. Once in the transform state, a right-click will bring up the transform controls.
I don't know of any time we've done differently, but just to make sure I went back to PS 2019 and see the same thing there.
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‎Dec 20, 2024
02:00 PM
1 Upvote
I will say this, resetting my preferences made it work again.
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‎Dec 20, 2024
01:53 PM
Of course, as soon as I post this, I start seeing the behavior on my end as well. I'm not sure what triggered it, but I can't get it to stop. I know I wasn't seeing it before. I have Photoshop open side-by-side on my Win and Mac machines and I'm seeing it on one but not the other. I'll keep poking at it and see what triggers it and how to clear it.
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‎Dec 20, 2024
01:46 PM
I'm not aware of a way to purposely disable Warp Text. It's strange that the button is missing from the Options bar and not simply greyed out. Also, that the menu item is there, not greyed out, and doesn't function. In these types of cases, where things are not behaving correctly, it is best to reset the preferences, incase there is a weird setting somewhere (including corruption in the file which creates impossible states for the application). https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences
One think I'm noticing from your screen shot is that the document title and info is missing from the top of the document window. Did you remove that when adding the arrow and before posting? If not, that would be another area of concern.
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‎Dec 20, 2024
01:28 PM
1 Upvote
The default behavior of Knockout is to reveal the Background layer. So the top layer is punching through both the white layer and the colorful layer.
In order to reveal something other than the Background, you have to put the knockout layer in a group and the layer you want to reveal as the first one below and outside of the group.
More details on Knockouts can be found here: https://helpx.adobe.com/photoshop/using/knockout-reveal-content-layers.html
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‎Dec 20, 2024
12:08 PM
3 Upvotes
To get a better selection of the contents of a layer, hold the Cmd/Ctrl key and click on the thumbnail in the Layers panel. This will select all the visible pixels in the layer, including selecting semi-transparent pixels at their current level of opacity.
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‎Dec 20, 2024
11:09 AM
Can you provide a larger screen shot of what is going in on Photoshop? It sounds like you are trying to add the swatch to a Library called "Your Photoshop Brushes." This Library might be one which has been shared with you, not one you created, and thus you do not have write permissions to modify it. If that is the case, select a different Library in the Libraries panel and try adding the swatch there.
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‎Dec 18, 2024
06:00 PM
In the Keyboard Shortcuts dialog box, where you customize the settings, there are options for managing your changes. In the upper right, near the OK and Cancel buttons, you have the following items:
Set drop-down
"Save all changes to the current set of shortcuts" button
"Create a new set based on the current set of shortcuts" button
"Delete the current set of shortcuts" button
The three buttons interact with Set drop-down:
The first (on the left) will save your current settings to the set currently selected in the drop-down. This is greyed out until you make some changes, at which point a temporary set is created (it will have the same name as the last selected set with "(modified)" added to the name. When you click this button, the set will be updated and "(modified)" will be removed from the name.
The second button (in the middle) creates a new set that will appear in the Set drop-down. When you create it, you will be asked to name it and save a .kys file. The default location is the Keyboard Shortcuts folder in your Presets folder. This file is your saved shortcuts and can be used to restore your changes or move them to another computer. Just copy this file to the presets folder mentioned.
The third button (on the right) will deleted the currently selected set (unless you have the "Photoshop Defaults" set selected), including sending the .kys file to your Trash/Recycle bin.
You don't have to use the .kys and saved sets, simply clicking OK will save the settings into your preference settings (.psp) files. But if you reset your preferences or install a new version of Photoshop and do not migrate your settings, these settings can be lost.
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‎Dec 18, 2024
04:13 PM
Did you have it remove your preference settings when uninstalling? That could have been the cause, especially if the settings had been ported over from an earlier version when upgrading.
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‎Dec 18, 2024
03:55 PM
The Adobe AI tools are specifically built to be "Safe for Work", as these same tools are used in corporate, government, and educational settings. To prevent returning results which include nudity, whether intentionally or accidentally, images which contain it are regulated.
It's an area I bump up against quite often when editing my photography as well. My solution is simple enough: simply clothe your subject virtually, perform the AI work, and then remove the clothes. I generally just use the Shape tool (make sure it is set to Shape and not Pixels or Path), draw a solid color rectangle over the torso of the model, and then delete the layer when done. Anything that obscures the NSFW material should work though.
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‎Dec 18, 2024
03:41 PM
When you click on one of these links, it leads to a web page which uses a special file extension. Your browser is then supposed to open the associated application (Photoshop, Illustrator, etc), loading the learning module in the Discover Panel of that app. Your browser is supposed to learn which app to you when you install the app. If your browser doesn't know that the app is already installed, it downloads the installer to get you started.
Your browser not knowing the application has been installed for a few different reasons. This includes security settings preventing changes to your browser, default browser settings, settings being accidentally removed by an uninstall, etc. A few things you can try to let the browser know what apps are installed:
uninstall or disable any additional browsers you may have installed.
It is possible the association went to the wrong browser, the link may work from there if you copy/paste it from the email
uninstall and reinstall the app in question (i.e. Photoshop). This can re-establish the association with the browser
navigate to the content in the Discover Panel of the app. The link in the email is not necessary to view the content, it already lives inside your app. It's just a shortcut. You can simply open the Discover Panel and use the search bar at the top to look up the content by name or topic.
You can open the Discover Panel by:
Go to Edit > Search
Go to Help > Photoshop Help
Clicking the Magnifying Glass icon in the upper right of Photoshop
Keyboard shortcut: Cmd/Ctrl+F (for "Find")
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‎Dec 18, 2024
02:24 PM
Hello! Sorry you are running into the behavior. My first guess is there is some sort of corruption in the file, specifically the alpha channel, since you are seeing the checkerboard pattern.
What types of files are these? Is this a PSD? A raw file of some sort? Would you be able share a file so we could take a look?
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‎Dec 18, 2024
09:55 AM
1 Upvote
You can disable this in the Preferences by going to the Photoshop menu > Settings > General and unchecking "Always Create Smart Objects when Placing"
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‎Dec 18, 2024
09:31 AM
1 Upvote
Hello! Unfortunately, this is a recent bug that we are working to fix. This only effects the Layers panel "Create new fill or adjustment layer" button. As a workaround, until we get this is addressed, you can still use:
Layer > New Adjustment Layer > Hue/Saturation
Adjustments panel > Single adjustments > Hue/Saturation
All three methods produce the exact same results, there is no difference between these options.
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‎Dec 18, 2024
09:28 AM
6 Upvotes
Hello! Unfortunately, this is a recent bug that we are working to fix. This only effects the Layers panel "Create new fill or adjustment layer" button. As a workaround, until we get this is addressed, you can still use:
Layer > New Adjustment Layer > Hue/Saturation
Adjustments panel > Single adjustments > Hue/Saturation
All three methods produce the exact same results, there is no difference between these options.
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‎Dec 18, 2024
09:19 AM
If you are on an ARM-based Apple computer (M or Silicon machine), legacy plugins do not work in the native operating mode. You have to enable Rosetta for Photoshop to gain access. Instruction for how to do this are under the "Does your app need Rosetta?" section here: https://support.apple.com/en-us/102527
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‎Dec 18, 2024
09:08 AM
Hello! For reference, you can install older versions of CC apps like Photoshop by following the instructions here: https://helpx.adobe.com/download-install/using/install-previous-version.html
As for the issue you are seeing, it sounds like PS eventually opens despite the error. I just verified on my end that I'm able to use Lightroom Classic with PS on MacOS 15.1.1 without this issue occurring, so lets see if we can figure out why it is happening on your end.
If you try to open PS on it's own, does it still take 2 min?
If PS is already open, do you still see this error when sending a file from Lightroom?
When using PS '24, did you have any plug-ins or add-ons which might have been carried over to the new version?
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‎Nov 26, 2024
02:55 PM
While initially I was able to reproduce this issue, I no longer am able to. Two things have changed and I wonder which may be more relevant. First, I using the latest version of the Beta (meaning a 26.x version instead of 25.x) and I've updated my Mac OS to Sequoia. I'm wondering if you've made similar updates and whether or not you still see the same old behavior.
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‎Oct 18, 2024
05:02 PM
1 Upvote
Since all these versions are crashing and have worked in the past, it suggests there is an issue with an asset shared between the apps. The first thing to do is see if it is somewhere in the user settings. Try creating a new OS user account, log into that, and see if things work there. If so, we'll want to clean up the user files (additional preferences which are not removed by the standard methods). If it still fails in the new user, then we'd want to clear out additional app assets. Despite the name, the Cleaner Tool doesn't remove a whole lot (it's main job is to clean up database files that track what Adobe apps you have installed, which can prevent you from reinstalling after an uninstall). Let us know if the new user works or not and we can figure out what should be removed for a more thorough clean up.
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‎Oct 17, 2024
04:15 PM
1 Upvote
There is currently a bug where switching between native and Rosetta modes disables a variety of features in Photoshop. You can fix it for now by simply resetting preferences. We've got a full fix coming in a future update.
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‎Oct 17, 2024
04:13 PM
4 Upvotes
Legacy extensions do not work on ARM systems in native mode, you have to use Rosetta mode.
There is currently a bug where switching modes disables a variety of features in Photoshop. You can fix it for now by simply resetting preferences. We've got a full fix coming in a future update.
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‎Oct 17, 2024
04:04 PM
I was able to reproduce the behavior and I don't think we're doing this on purpose. I found that it is tied to selecting/deselecting and not transforming. I've moved this thread to our bugs and have informed the team to look into fixing it.
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‎Oct 16, 2024
05:20 PM
Lightroom Classic still sends raw images to Photoshop as TIFF (by default, you can change it to PSD in Preferences > External Editing). Lightroom's Develop module has the exact same toolset as the Camera Raw plug-in in Photoshop (they are essentially the same thing). The general workflow is to complete all Raw edits in Lightroom and then send it to Photoshop to handle all the edits that only PS can do. When you save the file in PS, the TIFF (or PSD) gets imported back into LR and gets stacked with your original raw file.
If you are skipping the editing capabilities in Lightroom, using Brige for organization in your workflow may make more sense. There, you are working directly with your files off the hard drive and would open them directly into PS from there, thus having to process them through Camera Raw first before proceeding to the regular editing environment of PS.
Editing raw files in Photoshop means that the edits you perform in the Camera Raw plug-in will not end up back in Lightroom. This means you won't see the changes you've made without manually import them.
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