Inspiring

Answered

Photoshop blank dialog box always on top, won't go away unless PS is restarted.

Forum|Forum|5 years ago
July 22, 2020
12 replies
6391 views

(I've isolated this problem to 21.2.X and later. 21.1.3 does not have this problem.) When PS is running a process (such as a Save or a Batch), the dialog box is stuck on top of everything, even if I change the app focus. Here is an example of a batch process dialog box. After the Batch process starts running, the window goes blank but is stuck on top of everything until I restart PS.

This is a problem ONLY with 21.2.X and later. 21.1.3 does not have this problem. I had this problem BEFORE AND AFTER upgrading to OS X 10.15.6, so it's not an OS issue.
Any ideas?

This topic has been closed for replies.

Correct answer seandaveyphoto

I'm just on a chat with Adobe.

This seemed to fix it.

Just need to re-ipmport the batch actions as this reset deletes them all.

Under preferences, you need to open Adobe Photoshop 2021. There you need to rename "Adobe Photoshop 2021 settings" as "Adobe Photoshop 2021 settings.old".

S

seandaveyphoto

Participant

Yes Happening to me also... What a pain.

Just got off Adobe chat and they fixed it.

Make sure Photoshop is turned off.

Go to:

Library-preferences-Abobe Photoshop 2021 and add '.old' to this folder name.

Then go into the folder and copy the Actions Palette.psp to the desktop.

Go to the folder Library-preferences-Abobe Photoshop 2021 and then add '.old' to the Actions Palette.psp file

Got to the desktop and copy the Actions Palette.psp file and put it in: Library-preferences-Abobe Photoshop 2021

Worked for me.

C

Cynzia

Participating Frequently

After a batch process in Photoshop the batch pane does not close and you can not close it.

Mac Big Sur 11.4 Photoshop 22.5.1

MarekMularczyk

Community Expert

Have you tried resetting Photoshop preferences?

Adobe Community ExpertAdobe Certified Professional

TheDigitalDog

Inspiring

Maybe try this : Go to Preferences >Technology Previews and check Deactivate Native Canvas. Then quit and restart Photoshop; any better?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

T

tipperdon

Participating Frequently

The "Deactivate Native Canvas" method above worked for me - at least with one test. These kind of strang anomolies are one of the reasons I resist updating things. There's always pieces to pick up. Frustrating when you're actually trying to use these products to do real world work.

Well, rats. After my initial test with "deactivate native canvas" showed positive results, the blank non-disappearing box is back to stay. What gives, Adobe? I've been using batch processing for probably close to 20 years, maybe more, with no issues. Now, all of a sudden, with the latest, greatest release of your product, the dialog box won't go away after the process finishes unless I completely close the application.

Is anyone from Adobe actually on these forums? Are you listening? Will you fix it? This is something pro photogs use!

Unbelieveable.

TheDigitalDog

Inspiring

@tipperdon wrote:

Is anyone from Adobe actually on these forums? Are you listening? Will you fix it? This is something pro photogs use!

~~Unbelieveable~~.

This is a user to user support forum. To provide feedback, bugs and suggestions about what you desire from Adobe, you should go to this URL and comment after selecting the appropriate product line:
Products

Try disabling GPU in the preferences (Preformance tab). Any better?
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: Adobe Camera Raw graphics processor (GPU) FAQ and troubleshooting

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

D

ddownn

Participating Frequently

Still happening on macOS Big Sur 11.3, Photoshop CC 22.4.0

R

ruudC.nl

Participating Frequently

Am I the only one that feels like there's a reverse evolution going on here lately? Instead of becoming faster, smoother the latest Adobe updates have more than anything brought lagging, weird UIs and bugs like this one.
It feels as if the lack of serious competition is making Adobe lazy and sloppy.

R

ront88495709

Inspiring

You are not the only one. I'm having the same problem in this discussion, as well the "SAVE AS" copy bug where you tell Photoshop to overwrite and it ignores and saves a copy. Bridge is great for scripting and Photoshop batching and while Bridge has alway been crash and freeze prone, currently it is not usable.

Kukurykus

Legend

Removing need to manually click to approve saveAs

Henri Luoma

Participant

Same really annoying problem here with Big Sur 11.2.3 and PS CC 22.3.0.

N

nicoles33691553

Participant

I'm having the exact same issue on 21.2.5 on OS X 10.15.7.

darrellj20691850

Inspiring

Same here on 22.0. I can open a new batch dialog box that will close on it's own, but the first one remains...

M

mrshoffu

Inspiring

I'm having this issue too, thanks for posting. as a heavy heavy batch user, this is irritating although it does go away when i quit and restart. Running 21.2.2. on a mac. Thanks!

R

rickyv99482723

Participant

Me too:

I am having an annoying problem that manifest itself when I run a batch in Photoshop. 21.2.2.
My batch dialog box will not disappear after it has finished and will stay in the foreground regardless of which other software I am using? and this morning the progress bar has decided to do the same.
I have reinstalled photoshop... no change
I have rebooted... no change...
any ideas???

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