Photoshop blank dialog box always on top, won't go away unless PS is restarted.

Contributor ,
Jul 21, 2020 Jul 21, 2020

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(I've isolated this problem to 21.2.X and later. 21.1.3 does not have this problem.) When PS is running a process (such as a Save or a Batch), the dialog box is stuck on top of everything, even if I change the app focus. Here is an example of a batch process dialog box. After the Batch process starts running, the window goes blank but is stuck on top of everything until I restart PS.


This is a problem ONLY with 21.2.X and later. 21.1.3 does not have this problem. I had this problem BEFORE AND AFTER upgrading to OS X 10.15.6, so it's not an OS issue.
Any ideas?

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Actions and scripting, Bug, Problem or error

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correct answers 2 Correct answers

Adobe Community Professional , Sep 25, 2021 Sep 25, 2021
Have you tried resetting Photoshop preferences?

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Community Beginner , Oct 07, 2021 Oct 07, 2021
I'm just on a chat with Adobe. This seemed to fix it. Just need to re-ipmport the batch actions as this reset deletes them all. Under preferences, you need to open Adobe Photoshop 2021. There you need to rename "Adobe Photoshop 2021 settings" as "Adobe Photoshop 2021 settings.old".

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Adobe Community Professional ,
Jul 21, 2020 Jul 21, 2020

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On windows 10 PS 21.2.1 I can switch focus between several applications and different and same display when I switch focus back to Photoshop the batch dialog is still usable I can click OK to run the batch switch focus to other applications and see the batch running under other windows. I believe you have a problem but it not one all have.

JJMack

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Contributor ,
Jul 22, 2020 Jul 22, 2020

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This is on a Mac. Current OSX.

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Enthusiast ,
Jul 23, 2020 Jul 23, 2020

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I'm having the exact same issue... I just updated to 21.2.1 today, and it started happening immediatly. I run a batch process, then the action dialog box stays on top of everything else (blank) until I restart Photoshop. I"m also on the most current Mac OS. 

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Contributor ,
Jul 23, 2020 Jul 23, 2020

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Yeah. I reverted to 21.1.3 until Adobe fixes this problem.

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New Here ,
Aug 20, 2020 Aug 20, 2020

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Me too:

 

I am having an annoying problem that manifest itself when I run a batch in Photoshop. 21.2.2.
My batch dialog box will not disappear after it has finished and will stay in the foreground regardless of which other software I am using? and this morning the progress bar has decided to do the same.
I have reinstalled photoshop... no change
I have rebooted... no change...
any ideas???

 

Screenshot 2020-08-20 at 08.36.10.png

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Community Beginner ,
Sep 08, 2020 Sep 08, 2020

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I'm having this issue too, thanks for posting.  as a heavy heavy batch user, this is irritating although it does go away when i quit and restart.  Running 21.2.2. on a mac.  Thanks!

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New Here ,
Nov 09, 2020 Nov 09, 2020

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Same here on 22.0. I can open a new batch dialog box that will close on it's own, but the first one remains...

Screen Shot 2020-11-09 at 9.19.02 AM.png

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New Here ,
Feb 23, 2021 Feb 23, 2021

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I'm having the exact same issue on 21.2.5 on OS X 10.15.7.

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Same really annoying problem here with Big Sur 11.2.3 and PS CC 22.3.0.

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Community Beginner ,
Apr 29, 2021 Apr 29, 2021

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Am I the only one that feels like there's a reverse evolution going on here lately? Instead of becoming faster, smoother the latest Adobe updates have more than anything brought lagging, weird UIs and bugs like this one. 
It feels as if the lack of serious competition is making Adobe lazy and sloppy. 

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Explorer ,
Jun 17, 2021 Jun 17, 2021

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You are not the only one. I'm having the same problem in this discussion, as well the "SAVE AS" copy bug where you tell Photoshop to overwrite and it ignores and saves a copy. Bridge is great for scripting and Photoshop batching and while Bridge has alway been crash and freeze prone, currently it is not usable. 

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Community Beginner ,
Jun 05, 2021 Jun 05, 2021

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Still happening on macOS Big Sur 11.3, Photoshop CC 22.4.0

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Maybe try this :  Go to Preferences >Technology Previews and check Deactivate Native Canvas. Then quit and restart Photoshop; any better? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Explorer ,
Jul 22, 2021 Jul 22, 2021

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The "Deactivate Native Canvas" method above worked for me - at least with one test.  These kind of strang anomolies are one of the reasons I resist updating things.  There's always pieces to pick up.  Frustrating when you're actually trying to use these products to do real world work.

 

 

Well, rats.  After my initial test with "deactivate native canvas" showed positive results, the blank non-disappearing box is back to stay.  What gives, Adobe?  I've been using batch processing for probably close to 20 years, maybe more, with no issues.  Now, all of a sudden, with the latest, greatest release of your product, the dialog box won't go away after the process finishes unless I completely close the application.

 

Is anyone from Adobe actually on these forums?   Are you listening?  Will you fix it?  This is something pro photogs use!

 

Unbelieveable.

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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@tipperdon wrote:

Is anyone from Adobe actually on these forums?   Are you listening?  Will you fix it?  This is something pro photogs use!

 

Unbelieveable.



This is a user to user support forum. To provide feedback, bugs and suggestions about what you desire from Adobe, you should go to this URL and comment after selecting the appropriate product line:
Products

 

Try disabling GPU in the preferences (Preformance tab). Any better?
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. 
Also see: Adobe Camera Raw graphics processor (GPU) FAQ and troubleshooting

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Community Beginner ,
Oct 03, 2021 Oct 03, 2021

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Yes Happening to me also... What a pain. 

Screen Shot 2021-10-04 at 10.59.34 am.png

 

 

Just got off Adobe chat and they fixed it.

 

Make sure Photoshop is turned off.

 

Go to:

Library-preferences-Abobe Photoshop 2021 and add '.old' to this folder name.

 

Then go into the folder and copy the Actions Palette.psp to the desktop.

 

Go to the folder Library-preferences-Abobe Photoshop 2021 and then add '.old' to the Actions Palette.psp file

Got to the desktop and copy the Actions Palette.psp file and put it in: Library-preferences-Abobe Photoshop 2021

 

Worked for me.

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Community Beginner ,
Sep 25, 2021 Sep 25, 2021

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After a batch process in Photoshop the batch pane does not close and you can not close it.

Mac Big Sur 11.4 Photoshop 22.5.1 

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Adobe Community Professional ,
Sep 25, 2021 Sep 25, 2021

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Have you tried resetting Photoshop preferences?

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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I'm just on a chat with Adobe.

 

This seemed to fix it.

 

Just need to re-ipmport the batch actions as this reset deletes them all.

 

Under preferences, you need to open Adobe Photoshop 2021. There you need to rename "Adobe Photoshop 2021 settings" as "Adobe Photoshop 2021 settings.old".

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Adobe Community Professional ,
Oct 08, 2021 Oct 08, 2021

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Glad to hear that it's working for you now.

 

Marek Mularczyk
Adobe Certified Expert and Instructor

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I'm so sorry, but I'm not totally following the instructions.  It looks like I need to save all my batch actions and then install them again by clicking the saved ATN files.  Is that correct?  Then I go into "preferences".  I don't think this means the Photoshop preferences window.  Sorry if my questions are dumb. 😞   

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