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ThomasBB
Known Participant
November 6, 2013
Question

Photoshop can't print A3?

  • November 6, 2013
  • 2 replies
  • 21065 views

Hi,

We have a computer at the office, where Photoshop is unable to print A3. It's running the same configuration and print-drivers as our other computers.

Symptoms are as follows:

1. Create new document (choose A3 as size)

2. Draw something

3. Hit Ctrl+P to print

4. The preview window shows A4-size

5. Go to Printer Settings - I'm unable to select A3 as the paper size.

We have tried the following:

1. Deleting the printer and reinstalling it (it's a networked printer installed on our print-server)

2. Deleting the Photoshop-preferences

We can print A3 from Illustrator, Indesign, Word etc. with no problems whatsoever, which leads me to the conclusion that it's a Photoshop-issue.

Have anyone ever seen this before?

Thanks,

Thomas

    This topic has been closed for replies.

    2 replies

    Poch Designs
    Poch Designs
    Participant
    July 25, 2015

    Hi

    Im having the same problem.  I have my page set up as A3, the printer has the A3 paper set in a designated tray.  When I click the print settings, it tells me my paper is there but when I print it, it prints only an a4 section of the image.

    Did you sort your issue out?

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    November 6, 2013

    Does your printer have two trays? Maybe Photoshop is seeing a tray that holds A4 and similar size papers,and you would have to direct it to the proper large format tray. I have that kind of printer and sometimes I have to move the tray select from Auto to tray one, my large format tray.

    Hard to say though. Can you supply a screenshot of the Printer Settings dialog Photoshop uses?

    Gene

    T
    ThomasBBAuthor
    Known Participant
    November 6, 2013

    Hey Gene,

    It has four trays actually. I have tried forcing it to print to a tray containing A3 paper, but that results in an error on the printer, since Photoshop tells it to print an A4-document on A3 paper.

    I'll get a screenshot of her print settings later, but for now you can see mine:

    On her computer, that field is greyed out - almost like it's hardcoded to "A4".

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 6, 2013

    ThomasBB wrote:

    Hey Gene,

    It has four trays actually. I have tried forcing it to print to a tray containing A3 paper, but that results in an error on the printer, since Photoshop tells it to print an A4-document on A3 paper.

    After you set A3 paper in the print driver by using the printer setting button in Photoshop Print Dialog does Photoshop Print Preview show the paper is A3 size. If not there may be a problem in the interfaces where Photoshop is not seeing the correct paper size.

    JJMack
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