Photoshop cannot open this file

Question

I am getting this error message when attempting to open a camera raw photo in photoshop.

I then go to photoshop - help > updates, and attempt to update and at 99%, get an error after that which states: updated failed; updates could not be applied the error log file may help you in identifying the problem. then, try updating again. if the problems persist, contact customer support for further assistance.

photoshop info:

Adobe Photoshop Version: 13.0.6 (13.0.6 20131025.r.54 2013/10/25:21:00:00) x64 Operating System: Mac OS 10.14.6

i tried clearing raw cache, and attempted using a different compter with same exact license, and same issue. I have clients waiting on their photos to be edited..

I recently upgraded my camera to a SONY A7RII, and need to get this error resolved.

thank you

D Fosse · Answer

That's Photoshop CS6, which was released in 2012 and kept on life support until 2015. All CS6 updates ended five years ago.

But actually you're very lucky: The Sony a7rii requires minimum ACR version 9.1.1 - which just happens to be the very last ACR version that will run under PS CS6.

If you ever get a camera that is newer than that, like the a7riii or iv, you'll either have to update Photoshop, or use the DNG converter on the camera files.

It sounds from your description that you're trying to install a newer ACR version than 9.1.1. That won't work. They won't install in CS6.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded