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Photoshop CC 14.1 GPU not detected (MacOS)

Forum|Forum|12 years ago
September 9, 2013
13 replies
38480 views

So I upgraded to Photoshop CC 14.1 Mid 2009 Macbook, 10.8.4 6GB ram/NVDIA 9400M GPU 236 MB ram.

When I launch PS by itself, my GPU is detected. If I double click on a file, there is a delay in opening and I get this message:

All my OpenGL functions are disabled. So now what can be done to get my GPU working as it did in 14.0?

I'll guess I'm out of luck since NVDIA doesn't issue updated drivers for my GPU.

Just tell me what logfiles you need and how I can get them for you. I'm thinking maybe 14.1 is too much for this system and I'll have to dial back if this is not a bug.

Gene

This topic has been closed for replies.

Correct answer Adam Jerugim

We have a workaround that should get the GPU working again with 14.1 on affected Mac systems...

1. Navigate to the folder where the application is installed <OS Volume>\Applications\Adobe Photoshop CC\

2. select the Adobe Photoshop CC application and right-click or control click on it - then select Show Package Contents from the menu options

3. Navigate to the following location (within the app package): Contents\MacOS\

4. in that folder you should see something called sniffer - rename that by simply adding a '~' at the begginning of the file name

Do not delete this file. You'll likely need to remove the '~' in the future in order for future updates to work for 14.x.

We'll make sure this gets properly fixed soon.

Thanks,

Adam

Mr_Critterfur

Inspiring

I don't know if this matters, but I've actually had this problem since CS6 on 3 different computers with 3 different GPUs.

F

ferdinand1945

Participant

Hi I have a macbook pro retina model 2014 and I have the same problem... pretty sure is not the graphic card cuse I play every game without trouble and I can do the same action in Fireworks that works perfectly... the problem is in photoshop CC 100%.... Does someone could fix it?

I

indezoo

Participant

Okay guys i have a solution that worked for me after lots of investigation. The issue is probably with OS X. If you are on yosemite do the following. Go to system preferences > energy saver and deselect "Automatic graphics switching" if it is already selected. Now go to photoshop preferences and and turn on enable graphics. Hope this helps!

gener7

Author

Community Expert

Thanks very much for posting the solution, I'll make note of it.

I'm glad you are out of the virtual tar pits and back to work.

Gene

Freyjad1706

Participating Frequently

I get this warning, but I'm not a Mac user - I have windows 8 . Is there a similar fix for that too?

Trevor.Dennis

Community Expert

Freyjad1706 wrote:

I get this warning, but I'm not a Mac user - I have windows 8 . Is there a similar fix for that too?

Make sure you have the most recent video card driver from the card maker's site.

https://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html

Freyjad1706

Participating Frequently

I don't have the mac - I'm windows. However after closing Photoshop and re-booting my machine a couple of times the problem went away. Hopefully for good.

Adam Jerugim

Community Manager

We just released an update (14.1.1) that addresses this issue for Mac users (Windows users who continue to experience any GPU-related issues should rename sniffer.exe for the time being).

For more information on the update please visit: http://blogs.adobe.com/crawlspace/2013/09/photoshop-cc-14-1-1-update-now-available.html

Thanks,

Adam

Chris Cox

Legend

Make sure to return the ~sniffer back to it's normal name before trying to update.

Illustrative_Mark

Participating Frequently

Thanks Adobe, got the Ps 14-1-1update this AM and the GPU and all 3D functionality are officialy on board.

I had seen all the responces to this thread in my mail box. After quickly scanning them, I hadn't seen the warning to switch the "~sniffer.exe" back, removing the tilde accent prefix "~". However after the update had completed, I reviewed the folder in which it resides and see that this update, at least in OS X, simply and not surprisingly, duplicated the amended tilde file with a presumably up-dated (and non-accented) vertion.

Thanks again Adobe, for your swift attention in this mater, not to mention franck discussion regarding it here.

Mark S

S

spencercal

Participant

Thanks for the workaround, did the trick for me. I've got the exact same system/setup as the original poster. I have had nothing but troubles for the last 2 days getting updated to 14.1, but I'm glad this takes care of what is hopefully my last problem.

P

premdharma

Participating Frequently

Does anybody know, if it is possible to update an ATI Radeon HD 4850 card on Mac,

I have an iMac 9,1 with this card, Sytem Mountain Lion.

On the AMD site I did´nt find anything.

P

premdharma

Participating Frequently

And also I would be interested to know, why the mentioned workarounds here do not work on my iMac with ATI radeon Hd 4850 card. Anybody knows?

Adam Jerugim

Correct answer

Community Manager

We have a workaround that should get the GPU working again with 14.1 on affected Mac systems...

1. Navigate to the folder where the application is installed <OS Volume>\Applications\Adobe Photoshop CC\

2. select the Adobe Photoshop CC application and right-click or control click on it - then select Show Package Contents from the menu options

3. Navigate to the following location (within the app package): Contents\MacOS\

4. in that folder you should see something called sniffer - rename that by simply adding a '~' at the begginning of the file name

Do not delete this file. You'll likely need to remove the '~' in the future in order for future updates to work for 14.x.

We'll make sure this gets properly fixed soon.

Thanks,

Adam

K

kim_frostad_roen

Participating Frequently

Workaround confirmed to work for me. You'll obviously need to restart Photoshop for the change to take effect

Thanks, Adam.

Q

qaesar

Participating Frequently

OK guys, oh gosh, at last... the renaming of the sniffer by deleting the s to"niffer" worked, MANY thanks. Now everything works beatifully and FASTER all with multi GPU installed. All tested.

But please fix the sniffer app... ;-P

Because my GTX 680 setup supports any actual OpenGL feature, i guess PS without the sniffer starts fully featured, assuming MAX OpenGL/CL settings... and THEN Guys like predharma who have limited GPUs wont work cause without the sniffer, it cant sniff and will not adjust and limit the PS OpenGL features... so PS quits with the above message i guess... look into it.

D

Dan Poynor

Known Participant

Rebooting and clearing Photoshop CC 14.1 prefs didn't work for me either.

On the NVIDIA website the most recent 9M series driver for OS X is for 10.6.8, which seems a little old.

MacBook Pro

15-inch, Mid 2009

Processor 2.8 GHz Intel Core 2 Duo

Memory 8 GB 1067 MHz DDR3

Graphics NVIDIA GeForce 9600M GT 512 MB

Software OS X 10.8.4 (12E55)

System Report > Graphics/Displays info gives more details:

NVIDIA GeForce 9600M GT:

Chipset Model: NVIDIA GeForce 9600M GT

Type: GPU

Bus: PCIe

PCIe Lane Width: x16

VRAM (Total): 512 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0647

Revision ID: 0x00a1

ROM Revision: 3448

gMux Version: 1.8.8

Displays:

Color LCD:

Display Type: LCD

Resolution: 1440 x 900

Pixel Depth: 32-Bit Color (ARGB8888)

Mirror: Off

Online: Yes

Built-In: Yes

Cinema HD Display:

Display Type: LCD

Resolution: 1920 x 1200

Pixel Depth: 32-Bit Color (ARGB8888)

Main Display: Yes

Mirror: Off

Online: Yes

Rotation: Supported

Hope this helps troubleshoot.

Q

qaesar

Participating Frequently

FYI, I have also an expansion PCIe card for external dual GTX, Cuda (octane render) for unbiased heavy-duty rendering... but my primary internal card is 680 GTX, so this shouldnt matter... maybe the new 14.1 sniffer has problems if more graphics cards are in the Mac present ?

A

Anonymous

If the cards are identical it is OK, otherwise can cause problems. PS does not use CUDA.

Adam Jerugim

Community Manager

I'm running PS CC 14.1 on Mac systems with nVidia Geforce 650M and 680 GTX cards with full GPU capabilities.

This appears to be a Mac OS X problem only - is anyone experiecing this issue running Windows?

Here's a possible workaround if you are seeing this:

Try logging out and back into your user account (or better yet, restarting your system), then launch PS while resetting the preferences (shft-opt-cmd during launch). Now check Performance preferences in PS and see if the card is recognized and GPU features are working as expected.

If this doesn't work to mitigate the issue, please post your system specs here (OS, video card GPU, Mac model) and we'll see if we can reproduce the issue here.

Thanks,

Adam

S

smb8282

Participating Frequently

doesn't help

Macbook Pro

9600M GT

10.8.4

Q

qaesar

Participating Frequently

Reverted to 14.0, and will stay on it... works flawless. Until you guys fix 14.1 or only in 14.2 ? Whatever...

Still i dont get how such highend standard components like Mac Pro,10.8.4,CUDA, GTX 680 arent tested enough... Especially on the Mac where you dont have Millions of Models like in the PC World (and ironically this problem is only on Mac!).. LOL

In case that there were some modifications for 10.9 that caused the problem, ok, but still watch out for production-ready 10.8 binaries, we users DEPEND on it, even if tomorrow 10.9 would be presented at the Apple keynote, MOST user WILL NOT SWITCH for a LONG time (like me). Because to have a battle-tested OS (10.8) often is more important than a new OS (10.9). I will maybe switch when 10.x.2,3 or.4 comes out and bugs are ironed out, did that on the previous systems too.

Also i wanna add that 14.1 it launches SLOWER and is somehow sluggish even at processing CPU-only effects... 14.0 is fast like a flash.

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