Photoshop CC 14.1 GPU not detected (MacOS)

[gener7]

So I upgraded to Photoshop CC 14.1  Mid 2009 Macbook, 10.8.4 6GB ram/NVDIA 9400M GPU 236 MB ram.

When I launch PS by itself, my GPU is detected. If I double click on a file, there is a delay in opening and I get this message:

All my OpenGL functions are disabled. So now what can be done to get my GPU working as it did in 14.0?

I'll guess I'm out of luck since NVDIA doesn't issue updated drivers for my GPU.

Just tell me what logfiles you need and how I can get them for you. I'm thinking maybe 14.1 is too much for this system and I'll have to dial back if this is not a bug.

Gene

[kim_frostad_roen]

Workaround confirmed to work for me. You'll obviously need to restart Photoshop for the change to take effect

Thanks, Adam.

[qaesar]

OK guys, oh gosh, at last... the renaming of the sniffer by deleting the s to"niffer" worked, MANY thanks. Now everything works beatifully and FASTER all with multi GPU installed. All tested.

But please fix the sniffer app... 😜

Because my GTX 680 setup supports any actual OpenGL feature, i guess PS without the sniffer starts fully featured, assuming MAX OpenGL/CL settings... and THEN Guys like predharma who have limited GPUs wont work cause without the sniffer, it cant sniff and will not adjust and limit the PS OpenGL features... so PS quits with the above message i guess... look into it.

[premdharma]

All renaming does`nt help here...

[Noel Carboni]

premdharma wrote:

All renaming does`nt help here...

Be sure and quit and restart Photoshop after doing the above workaround.

-Noel

[premdharma]

Of course I did it several times...hm

[Ben M]

Glad I found this topic to enable graphics support, but the update disabled some plugins I had running.  These incomplete updates are becoming an unwelcome side-effect of the Cloud.

[Guest]

SnakEyez02 wrote:

These incomplete updates are becoming an unwelcome side-effect of the Cloud.

If it was me, I would wait for a few days to see it the early adopters discovered any problems with update before downloading.

[Chris Cox]

The 9600M driver has a serious problem that causes it to slow down over time (the longer the machine runs, the worse it gets).  We've investigating this now, and we'll document the problem for Apple as soon as we pinpoint the problem.

Basically, the sniffer test gets so slow after a while, that Photoshop thinks it's hung and the driver doesn't work at all. But after rebooting, it is relatively fast and works.

[gener7]

If I reboot, I do notice the sniffer works, but after one or two tries, it goes back to stalling out. I'm happy with the workaround. I appreciate the what Adobe is doing on this and I can only hope you find what's going on with the driver and hopefully Apple will issue an update. I've really gotten to like OpenGL in Photoshop.

[thinkwebstrategy]

FYI I have Win 7 and have the same problem as the people above, after the new Photoshop CC update. I tried the ~ in front of sniffer.exe in C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit) but it did not fix the issue.

I'm using an ASUS Zenbook with i5-3317U CPU / 10GB RAM / 1GB nVida GT 620M driver version 320.49 (latest release July 1, 2013)

THE FIX IS HERE: http://blogs.adobe.com/crawlspace/2013/09/photoshop-cc-14-1-1-update-n ow-available.html

Message was edited by: thinkwebstrategy Reason: added computer/video adapter model information, and now the fix.

[premdharma]

Did not work here

[gener7]

Thanks. Doing just that has gotten my OpenGL back again. I guess the sniffer was hanging on opening files.

So before, if I simply started 14.1, the GPU would be detected just fine, but if I double-clicked on a file, I would notice a short delay,then the error I posted in msg. #1.

Gene

[Dan Poynor]

Thanks for the workaround - works for me!

[Illustrative_Mark]

Thank you Adam, the Ps CC 14.1 work around, amending the "sniffer" file with "~" prefix, worked here so far.

Specs:

MacBook Pro 17", Mid 2009

Processor:  3.06 GHz Intel Core 2 Duo

Memory: 4 GB 1067 MHz DDR3

Graphics: NVIDIA GeForce 9600M GT 512 MB

OS X 10.8.4 (12E55)

I apriciate Adobe's attention to this GeForce 9600M driver age sensative deminished speed problem and Adobe's work with Apple to sort this. Looking forward to a Adobe/Apple resolution, sollution, and update from Adobe, Apple, or even NVIDIA.

Mark S

[smb8282]

thanks so much, this actually worked!

seems the text tool bugs have been fixed as well.

if only the illustrator team would get it together so I could use AI CC

[indezoo]

Doesn't work for me. Having same issue. I am using latest Macbook pro 2014 model with nvidia 750m graphics card. I need the solution asap. Really stuck at my work and can't move without graphics.

[blaised75408025]

Hello,

Please can you help me, I seem to have the same problem as the other on this forum however I cannot find anything called sniffer within the adobe photoshop application.

I can find 1 contents folder that leads to a mac os folder but the only file inside is called ExManBridgeTalkCmd

The other contents folder hold one file called General.utxt

My mac has the following specifications

Model Name: MacBook Pro

  Model Identifier: MacBookPro12,1

  Processor Name: Intel Core i5

  Processor Speed: 2.7 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 3 MB

  Memory: 8 GB

  Boot ROM Version: MBP121.0167.B15

  SMC Version (system): 2.28f7

  Serial Number (system): C02Q4523FVH5

  Hardware UUID: 9F51CA84-74CA-594B-A091-DCF804EB21CB

Many thanks

Blaise

[juliom15264074]

I just installed Photoshop 2023, as I just also upgraded my OS to Big Sur, it will not recognize my NVidia GTX 1070 ti, here is a link to my setup: https://aencmg.com/nopass/personal/julio/Hackintosh_OC/AboutThisMac_11.7.1.png

I tried putting the tilde in front of the sniffer. Photoshop would not load. I removed the tilde and then photoshop ran, but still no love of the gpu.

[Lumigraphics]

You are posting in a thread from 2013, which was about PS version 14 (Adobe is now on version 24.) Apple did not use nVidia cards after about 2012; so no wonder that it doesn't work.

Its a license violation to use macOS on a PC that isn't made by Apple. I'm guessing that you are on your own here.

[spencercal]

Thanks for the workaround, did the trick for me. I've got the exact same system/setup as the original poster. I have had nothing but troubles for the last 2 days getting updated to 14.1, but I'm glad this takes care of what is hopefully my last problem.

[premdharma]

Does anybody know, if it is possible to update an ATI Radeon HD 4850 card on Mac,

I have an iMac 9,1 with this card, Sytem Mountain Lion.

On the AMD site I did´nt find anything.

[premdharma]

And also I would be interested to know, why the mentioned workarounds here do not work on my iMac with ATI radeon Hd 4850 card. Anybody knows?

[Adam Jerugim]

A quick update on this.

premdharma was able to resolve his issue by removing optional plug-ins (from 13.0) that are for some reason loading in 14.1.x.  Specifically, he had the Disable OpenGL Drawing plug-in installed which was shutting down GPU functionality on his system.

Thanks,

Adam

[qaesar]

No old plugins here BTW... and also a powerful GTX 680 ! Renamig sniffer works. 14.1.1

Like i said above, the ONLY problem is FOR SURE in the new sniffer code!

So the programmers should look into it again CAREFULLY

[Chris Cox]

What we're finding is that the new sniffer is identifying real problems with the GPU drivers - that the old sniffer didn't catch.

Sadly, we're also finding a lot of previously unknown bugs in MacOS GPU drivers...