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1

Photoshop CC 14.1 GPU not detected (MacOS)

Community Expert ,
Sep 09, 2013 Sep 09, 2013

So I upgraded to Photoshop CC 14.1  Mid 2009 Macbook, 10.8.4 6GB ram/NVDIA 9400M GPU 236 MB ram.

When I launch PS by itself, my GPU is detected. If I double click on a file, there is a delay in opening and I get this message:

Screen Shot 2013-09-09 at 12.37.16 AM.png

All my OpenGL functions are disabled. So now what can be done to get my GPU working as it did in 14.0?

I'll guess I'm out of luck since NVDIA doesn't issue updated drivers for my GPU.

Just tell me what logfiles you need and how I can get them for you. I'm thinking maybe 14.1 is too much for this system and I'll have to dial back if this is not a bug.

Gene

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2013 Sep 09, 2013

We have a workaround that should get the GPU working again with 14.1 on affected Mac systems...

1.  Navigate to the folder where the application is installed <OS Volume>\Applications\Adobe Photoshop CC\

2.  select the Adobe Photoshop CC application and right-click or control click on it - then select Show Package Contents from the menu options

3.  Navigate to the following location (within the app package):  Contents\MacOS\

4.  in that folder you should see something called sniffer - rename that by

...
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Explorer ,
Nov 28, 2018 Nov 28, 2018

I don't know if this matters, but I've actually had this problem since CS6 on 3 different computers with 3 different GPUs.

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