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Photoshop cc 2014 incompatible with Wacom ?

Forum|Forum|11 years ago
June 19, 2014
46 replies
144860 views

I can't use my wacom on new photoshop no pressure, no touch, very laggy..

In last realase photoshop are jagged and inacurate but i have pressure and bugged touch.

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Correct answer M Shaw

This isn't a good enough solution. The wacom driver is having problems with 'Windows Ink'.

I am currently using Intuos 4 on Windows 8.1, driver 6.3.8-4 (latest) in Photoshop CC 2014.

I usually have the 'Windows Ink' option unchecked and everything worked perfectly in PS CC. I have mapped the top button of the Grip Pen to 'right click' in PS to bring up the Brush preset menu.

Moving into PS CC 2014 with 'Windows Ink' unchecked, the program does not recognise pressure sensitivity. Everything else works fine (so far).

When 'Windows Ink' is checked on, pressure sensitivity returns, but using the pen button to 'right click' lags and at times is not recognised at all (unless I hold down the button and move the pen. Pressing the button without moving the pen has no response).

I prefer to have 'Windows Ink' unchecked as it's constant popping up of modifier labels and things are distracting. Is there a solution to this bug?

Photoshop CC 2014 changes stylus use to use Microsoft system API's, with these API's you need to have Windows Ink enabled. These API's give better stroke results and improve the out of the box experience for users using Windows tablet/convertible devices. If you want to go back to the old WinTab implementation of previous versions do the following:

Create a file that contains instructions to revert to the WinTab functionality.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\.

To turn off the gestalt's functionality, delete the PSUSerConfig.txt file. Or, move it to a different folder if it doesn't contain any other commands, or change the lines so they read:

# Use Win8 native tablet support

UseSystemStylus 1

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Pictus 171

Participating Frequently

I found a way to fix the LAG for Windows 8.1 + Photoshop + Wacom Bamboo(Driver 5.3.5-3)

Rename and reboot: You will need to take ownership, see Add “Take Ownership" to Right-click Menu in Windows 8.1

c:\Program Files\Common Files\microsoft shared\ink\

and

c:\Program Files (x86)\Common Files\Microsoft Shared\Ink\

to something else like

c:\Program Files\Common Files\microsoft shared\ink_CRAP\

and

c:\Program Files (x86)\Common Files\Microsoft Shared\Ink_CRAP\

In the control panel "Pen and Touch" I also disabled "Flicks", "Press and Hold" and "Single-tap"

I also using Lazy Nezumi Pro - Mouse and Pen Smoothing for PhotoShop and other Apps and it is fantastic, new life to my Bamboo!!

Trevor.Dennis

Community Expert

Pictus 171 wrote:

I found a way to fix the LAG for Windows 8.1 + Photoshop + Wacom Bamboo(Driver 5.3.5-3)

Rename and reboot: You will need to take ownership, see Add “Take Ownership" to Right-click Menu in Windows 8.1

c:\Program Files\Common Files\microsoft shared\ink\

and

c:\Program Files (x86)\Common Files\Microsoft Shared\Ink\

to something else like

c:\Program Files\Common Files\microsoft shared\ink_CRAP\

and

c:\Program Files (x86)\Common Files\Microsoft Shared\Ink_CRAP\

In the control panel "Pen and Touch" I also disabled "Flicks", "Press and Hold" and "Single-tap"

I also using Lazy Nezumi Pro - Mouse and Pen Smoothing for PhotoShop and other Apps and it is fantastic, new life to my Bamboo!!

With regards to LNP, Guillaume mentioned using a new way of 'handling pen input' in an update dated April this year, but this is far too recent to be referring to the MS API for pen input:

_______________________________________________________________

April 09, 2015 - Better Pen Precision in Win8!

Thanks to users who let me know they were still having offset issues in Win8, I did some more research and found a much better way to handle pen input! This change adds better precision and will hopefully get rid of all offset issues for multi-monitor users.

This update also adds some usability improvements:

The constraint overlay graphics are now hidden when the user selects a bypassed Photoshop tool.
Added a Distortion Scripting On/Off global shortcut.
All global shortcuts except Hook Window are now unregistered when a non hooked application is in focus.

_______________________________________________________________

I have a sneaky suspicion that Photoshop has slowed down since I installed the drivers for a newly acquired Cintiq Companion 2 — even when the CC2 is not plugged in. Unfortunately, I am finding the entire CC2 usage something of a challenge, which is why I have not updated the thread I started on the subject. It works great as a stand alone device — but only in conjunction with a Bluetooth keyboard, but it is not working well when connected to my computer.

I

inhesion

Participant

Hi, my English is not perfect but I will try to explain my problems with PS CC 2014 and Wacom Intuos Pro. I'm a windows 8.1 x64 user, I have Wacom Intuos Pro with up-to-date drivers installed(6.3.11w3) and Photoshop CC 2014.2.1. When "Use Windows Ink" option is enabled I can't work properly because when I try to slide brush size(for example) with the left-right slide movement of pen, it needs about 20 pixels free space to move until the value changes.. It looks like delay in movement. Another example is when I establish point in "Curves" adjustment layer and try to move this point due to pressing the pen tip on tablet surface and moving aside any way the point starts changing it's position only when I move tip more far than 20(for example) pixels. The first advice I followed was to turn off "Use windows ink" option, but this case another issue: in PS CC 2014.2.1 no pressure (and similar) sensivity. Please tell me how to fix this problem. Creating .txt file will not fix the issue because, as was written before, when Lightroom executes PS, Photoshop wont work properly. Changing "Tip double-click distance" to off does not fices the problem because I still need some delay in space to move tip until the value changes.

slcsailer

Participant

thanks worked, your a life saver!

J

JBoisve

Participating Frequently

HI

The suggestion to create a PSUserConfig file does not work for me. The only way to get pressure sentivity is to "check" the Use Ink Window in the wacom preference. But in this way I have problem with the double-clic which behaves incorrectly in Photoshop.

Thanks

Jules

M

M Shaw

Adobe Employee

Hi Jules, can you be more specific on how it behaves incorrectly? Are you using the most recent update to CC2014?

Thanks

Mike

J

JBoisve

Participating Frequently

For example, when I would like to highlight the text on a text layer I use to double-clic on the T.

When I set wacom preference to use Window Ink then it doesn't work....Let say, the Text Tool is selected and then I double clic on the T of a text layer the the text becomes hlighlighted and immediatey the text become non highlighted. It is like the double clic is followed by a single clic ...but I just clic twice not three times.

Also, when using Photoshop add-on (for example Silver Efex Pro) when I double clic on a slider normally this reset the slider to zero...but when I double clic then the slider goes to zero and immediately goes back to the position it was before I double clic. I got the same behavior in Lightroom. Again it is like when I double clic the system detect the double clic but following by a third one.

When I unflagged the use window ink....I do not have this problem.....but I do not have sentivity pressure.

Thanks

Jules

...and Yes I use the latest photoshop cc 2014.2.1 and also the latest Wacom driver 6.3.10.w2

A

andydernie

Participant

Hi I had the the crashing issue with my wacom cintiq companion and tried the solutions on this page with no luck!

I went over to Intel® Download Center to check on my drivers, ran the test and found an update. After install all working as expected.

Just thought I'd share, hope it helps someone.

Regards

Andy

P

Paul Wright Photography

Participating Frequently

I've just built a new high-spec workstation class PC...Win 8.1 & Photoshop 2014. Wacom driver is 6.3.9w3.

I have the same extremely annoying pressure issues. Unchecking Windows Ink in Mapping does restore some functionality, but pressure sensitivity is still an irritating ZERO.

I've tried this with no useful changes.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder:

C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\

Has anyone got anywhere with this? I've been posting in the Wacom forums as well, and there has been a disturbing lack of input from Wacom on threads there, they usually have something to contribute, but not on this matter.

-pw

Chris Cox

Legend

If you are on Win 8, you really shouldn't have to use the wintab interface.

But do make sure that you have an up to date Wacom driver.

P

Paul Wright Photography

Participating Frequently

Hi Chris,

I'm running Wacom driver is 6.3.9w3 which is the latest that I can find as of yesterday.

The Wintab thing seems to make no difference at all and I've removed the file described above. If Windows Ink is checked in the Wacom Mapping Preferences, the pen is almost useless, no left or right click functionality. If I press and hold I get a bizarre, useless white 1cm wide circle which has no obvious function. So Windows Ink has to remain unchecked.

Still no pen-pressure functionality in Photoshop CC 2014 (latest update) v 2014.2.0

-pw

Ramigrafx

Inspiring

Where do I find this 'Windows Ink' please

B

ben_towle

Participant

No, this is not a resolved issue, nor will it get resolved by the continual blame-shifting to Wacom.

I don't have a Wacom product, yet I have this exact problem with Photoshop 2014 running on Win 8.1 with my Yiynova msp19u. Pressure sensitivity works 100% in literally every other drawing app I run--and I run a bunch of them. This machine is literally one week old and all the drivers and software are freshly installed this past week.

It would be really helpful if Adobe would own this issue and try to get to the bottom of it.

I'm installing Photoshop CC right now to see if this bug is present in the older version.

Edit/Update:

Pen pressure works perfectly fine in the previous version, PS CC.

Ramigrafx

Inspiring

I have just noticed this thread as I had no previous problems with my Intuos 4 and Windows 8.1,and Photoshop cc. However now trying it with cc 2014 I have lost the pressure sensitivity.

Together with other problems with cc 2014 and compatibility with their addons I would not recommend updating to 2014. Stick with cc

Ramigrafx

J

jimmimyers

Participant

I have windows 8.1, Wacom Intuos 5, Photoshop CC 2014, and just downloaded the latest driver for tablet. I have been playing with the windows link in the mapping window, I have gotten my pressure back, for a couple minutes, but totally lose my right click option. So frustrating. AND, the little circle splash animations come back to my stylus. I have been using Photoshop and wacom together for years. I am about to end my relationship if the bugs are not fixed. How am I expected to draw or paint with now pressure or right click? And the little circles make me want to murder. Please help.

Frustrated and behind schedule with angry clients.

M

malo24

Participant

Have another issue concerning pressure sensitivity with WACOM Intuos III - painting with use of the watercolor brushes and very less pressure on the pen, PS do suddenly thick straight lines! Same issue some other like customized hair brushes - thick straight lines depending on the shape of the brush. It's vrey annoying to do a step back all 5 to 10 strokes - mainly with hair...

And yes, i did all the workarounds above;-)

ADOBE where is the update???

chmtse

Participating Frequently

I'm having that issue too, but i think it's an issue on Wacom's side. They

recently updated their drivers and after I updated, the bug you've just

explained started to happen (only on my cintiq companion).

Regards,

Cai

e: caiyen.tse@gmail.com | w: www.artofcai.com

M

malo24

Participant

Hi Cai,

thanks - hmm, but i didn't update my drivers last time .. i have a feeling that all that sudden problems are Adobe based ... Did you already report this issue to wacom directy? If yes, what did they say?

have fun,

Sascha

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April 09, 2015 - Better Pen Precision in Win8!

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