Photoshop CC 2017 crashes on opening

Report · Nov 02, 2016

I have just installed the update for Photoshop CC 2017. Using Bridge to process the Raw file, Photoshop then opens and when the Photoshop screen appears, the notation "Adobe Photoshop CC 2017 has stopped working. Program then closes. Uninstalled Photoshop and then re-installed, but same problem arose.

I tracked down an XML file from the update buy do not know how to add that to this discussion,

Any assistance will be appreciated.

Report · Nov 08, 2016

The same issue was happening in Bridge, and I assume other adobe products. So I just went for the simple computer restart and that solved the issues with PS and Bridge. It might help if future versions of Adobe software first installs required the user to restart their computer before using the software.

Report · Nov 08, 2016

I did restart my system after installing Photoshop CC 2017, but then encountered the problem. This issues is probably a bit more complex than it appears on the surface. What got my installation running the first time was disabling the LavaSoft dll. Photoshop would run but eventually I tried printing and there was an issues with my network printing from this machine -- no printers were available and Windows gave me an error message about a service not running. I eventually put the "~" in front of the Spaces folder in Photoshop and enabled the LavaSoft dll. That's where I'm right now and everything, including printing is working fine. At some point I'll take the "~" off the Spaces folder and see if the problem returns. Which ever way it goes at that point will either provide conclusive evidence or add to the mystery. I hate self healing software problems.

Report · Dec 05, 2016

Bill I feel your fustration Ok if we are all having the same issue with different setups (in general) then it's not our individual setup. So people please stop telling us our configurations are wrong

Report · Nov 04, 2016

Hi Akash,

I tried the GPU fixes @ Photoshop CC 2015 crashes on launch or exit | Windows

none worked. Here are the error logs I have. Please let me know if you need anything else more spacific.

Event Viewer Information

Fault bucket 120606218217, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: Photoshop.exe

P2: 18.0.0.53

P3: 57fde9fd

P4: LavasoftTcpService64.dll

P5: 2.3.4.7

P6: 555dc671

P7: c0000095

P8: 0000000000008902

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER28A1.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

_______________________________________________________________________________________________________________________________

AppCrash_Photoshop.exe_22281e8f1339113c98488cbe6d9ca5cb6b4d6341_3fa5eec2_2c9790f8

Version=1

EventType=APPCRASH

EventTime=131226181451394402

ReportType=2

Consent=1

UploadTime=131226181452948495

ReportIdentifier=8837d7c9-a177-11e6-af11-e4a7a0c76243

IntegratorReportIdentifier=abe65268-07a9-46d0-8169-240207a871b9

NsAppName=Photoshop.exe

AppSessionGuid=00000da8-0001-0003-e08f-de468435d201

TargetAppId=W:000603813e87f6069eb241845c6cfe9904f600000904!000034e171765e52a66a588e53de3bc2e58fcda86efc!Photoshop.exe

TargetAppVer=2016//10//12:07:45:01!a1e6fc3!Photoshop.exe

BootId=4294967295

Response.BucketId=d68bfc925e8465393dcce5e6fe437b8b

Response.BucketTable=4

Response.LegacyBucketId=120610403429

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=Photoshop.exe

Sig[1].Name=Application Version

Sig[1].Value=18.0.0.53

Sig[2].Name=Application Timestamp

Sig[2].Value=57fde9fd

Sig[3].Name=Fault Module Name

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=2.3.4.7

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=555dc671

Sig[6].Name=Exception Code

Sig[6].Value=c0000094

Sig[7].Name=Exception Offset

Sig[7].Value=0000000000008902

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=10.0.14393.2.0.0.256.48

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=bfef

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=bfef348dfc3144f4211de2095b9089eb

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=aa5c

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=aa5cc194c9e535f8ba39d80cc627eacd

UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

UI[3]=Adobe Photoshop CC 2017 has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution and close the program

UI[6]=Check online for a solution later and close the program

UI[7]=Close the program

LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[4]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[5]=C:\WINDOWS\System32\sechost.dll

LoadedModule[6]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[7]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[8]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_72fe05dd211a5fae\gdiplus.dll

LoadedModule[9]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[10]=C:\WINDOWS\SYSTEM32\GLU32.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\USER32.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\System32\win32u.dll

LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[16]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[17]=C:\WINDOWS\SYSTEM32\mscms.dll

LoadedModule[18]=C:\WINDOWS\SYSTEM32\OPENGL32.dll

LoadedModule[19]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[21]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[23]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll

LoadedModule[24]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll

LoadedModule[25]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll

LoadedModule[26]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll

LoadedModule[27]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll

LoadedModule[28]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[29]=C:\WINDOWS\System32\ole32.dll

LoadedModule[30]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll

LoadedModule[31]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[32]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[33]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[34]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll

LoadedModule[35]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[36]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll

LoadedModule[37]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll

LoadedModule[38]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll

LoadedModule[39]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[40]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll

LoadedModule[41]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[42]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll

LoadedModule[43]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[44]=C:\WINDOWS\System32\shcore.dll

LoadedModule[45]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll

LoadedModule[46]=C:\WINDOWS\System32\profapi.dll

LoadedModule[47]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll

LoadedModule[48]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[49]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll

LoadedModule[50]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll

LoadedModule[51]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll

LoadedModule[52]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll

LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll

LoadedModule[55]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll

LoadedModule[57]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[60]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\DDRAW.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll

LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll

LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll

LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\msi.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[70]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll

LoadedModule[71]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll

LoadedModule[72]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll

LoadedModule[73]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll

LoadedModule[74]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll

LoadedModule[75]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL

LoadedModule[76]=C:\WINDOWS\SYSTEM32\MSVCP120.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\MSVCR120.dll

LoadedModule[78]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[79]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[80]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll

LoadedModule[81]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[82]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[83]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3\Comctl32.dll

LoadedModule[84]=C:\WINDOWS\SYSTEM32\STI.DLL

LoadedModule[85]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[86]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\wiatrace.dll

LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.dll

LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSViews.dll

LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PSArt.dll

LoadedModule[91]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[93]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[94]=C:\WINDOWS\system32\d3d11.dll

LoadedModule[95]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[97]=C:\WINDOWS\system32\c_g18030.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[99]=C:\WINDOWS\system32\wbem\wbemprox.dll

LoadedModule[100]=C:\WINDOWS\SYSTEM32\wbemcomn.dll

LoadedModule[101]=C:\WINDOWS\system32\wbem\wbemsvc.dll

LoadedModule[102]=C:\WINDOWS\system32\wbem\fastprox.dll

LoadedModule[103]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\apphelp.dll

LoadedModule[105]=C:\Windows\System32\dlnashext.dll

LoadedModule[106]=C:\Windows\System32\PlayToDevice.dll

LoadedModule[107]=C:\Windows\System32\DevDispItemProvider.dll

LoadedModule[108]=C:\WINDOWS\System32\MMDevApi.dll

LoadedModule[109]=C:\WINDOWS\System32\DEVOBJ.dll

LoadedModule[110]=C:\WINDOWS\system32\wpdshext.dll

LoadedModule[111]=C:\Windows\System32\ActXPrxy.dll

LoadedModule[112]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\FastCore.8bx

LoadedModule[113]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MMXCore.8bx

LoadedModule[114]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\MultiProcessor Support.8bx

LoadedModule[115]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PLUGIN.dll

LoadedModule[116]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeXMP.dll

LoadedModule[117]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\Dicom.8bi

LoadedModule[118]=C:\WINDOWS\SYSTEM32\WSOCK32.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[120]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\PSDX.8bi

LoadedModule[121]=C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats\Camera Raw.8bi

LoadedModule[122]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\IMSLib.dll

LoadedModule[123]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[124]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIB.dll

LoadedModule[125]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\BIBUtils.dll

LoadedModule[126]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeSVGAGM.dll

LoadedModule[127]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\SVGRE.dll

LoadedModule[128]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ACE.dll

LoadedModule[129]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\updaternotifications.dll

LoadedModule[130]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL

LoadedModule[131]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL

LoadedModule[132]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AGM.dll

LoadedModule[133]=C:\Windows\System32\taskschd.dll

LoadedModule[134]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CoolType.dll

LoadedModule[135]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXE8SharedExpat.dll

LoadedModule[136]=C:\WINDOWS\SYSTEM32\icm32.dll

LoadedModule[137]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\WRServices.dll

LoadedModule[138]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\AdobeHunspellPlugin\AdobeHunspellPlugin.dll

LoadedModule[139]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Linguistics\Providers\Plugins2\WRLiloPlugin.bundle\WRLiloPlugin.dll

LoadedModule[140]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Extensions\ScriptingSupport.8li

LoadedModule[141]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Spaces.8li

LoadedModule[142]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll

LoadedModule[143]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[144]=C:\WINDOWS\System32\COMDLG32.dll

LoadedModule[145]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[146]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[147]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

LoadedModule[148]=C:\WINDOWS\System32\NSI.dll

LoadedModule[149]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[150]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[151]=C:\WINDOWS\SYSTEM32\OLEACC.dll

LoadedModule[152]=C:\WINDOWS\SYSTEM32\USP10.dll

LoadedModule[153]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[154]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[155]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[156]=C:\WINDOWS\SYSTEM32\WINSTA.dll

LoadedModule[157]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[158]=C:\WINDOWS\SYSTEM32\edputil.dll

LoadedModule[159]=C:\Windows\System32\uiautomationcore.dll

LoadedModule[160]=C:\WINDOWS\SYSTEM32\twinapi.dll

LoadedModule[161]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobePIP.dll

LoadedModule[162]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\LogSession.dll

LoadedModule[163]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[164]=C:\Windows\system32\LavasoftTcpService64.dll

LoadedModule[165]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

LoadedModule[166]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[167]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[168]=C:\Program Files\Bonjour\mdnsNSP.dll

LoadedModule[169]=C:\Windows\System32\rasadhlp.dll

LoadedModule[170]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[171]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[172]=C:\WINDOWS\System32\msxml3.dll

LoadedModule[173]=C:\WINDOWS\SYSTEM32\webio.dll

LoadedModule[174]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[175]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\aif.dll

LoadedModule[176]=C:\WINDOWS\SYSTEM32\nvoglv64.DLL

LoadedModule[177]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[178]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[179]=C:\WINDOWS\system32\nvspcap64.dll

LoadedModule[180]=C:\WINDOWS\system32\nvapi64.dll

LoadedModule[181]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[182]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[183]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[184]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[185]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

LoadedModule[186]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[187]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[188]=C:\Windows\System32\cryptnet.dll

LoadedModule[189]=C:\WINDOWS\System32\DriverStore\FileRepository\nvltwu.inf_amd64_7abb66182eb8ed83\nvwgf2umx.dll

LoadedModule[190]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[191]=C:\WINDOWS\system32\audioses.dll

LoadedModule[192]=C:\WINDOWS\SYSTEM32\wintypes.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Adobe Photoshop CC 2017

AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=F22CCA0D2E3490CB7E7417FF6082E806

MetadataHash=1381608080

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Faulting application name: Photoshop.exe, version: 18.0.0.53, time stamp: 0x57fde9fd

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process id: 0x536c

Faulting application start time: 0x01d2366907f26890

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Windows\system32\LavasoftTcpService64.dll

Report Id: 54c93429-ee1e-4196-b29a-23957e7aef21

Faulting package full name:

Faulting package-relative application ID:

_______________________________________________________________________________________________________________________________

Event Viewer ERROR

Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_89c04962db040fd9.manifest. Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.351_none_4213128bc687e6d3.manifest.

Report · Nov 04, 2016

Please refer the article below to solve this issue Photoshop crashes with Lavasoft Chrome extension installed

You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

~Akash

Report · Nov 04, 2016

Thank you. Up and running now.

Report · Nov 05, 2016

Thank you. This worked for me as well. Not sure what it did though ha.

Report · Nov 05, 2016

That fixed the problem on my system.

Report · Nov 10, 2016

Not only did this clear up my Photoshop startup issues, it also cleared up my Illustrator startup issue as well!

Thanks. Great tip.

Bart F.

Report · Nov 10, 2016

I should add that my problem was that Photoshop would not start, and also Illustrator would start but not operate correctly and then freeze. The following solution fixed both:

You may also simply rename the file LavasoftTcpService64.dll to Old.LavasoftTcpService64.dll located :-C:\Windows\system32\LavasoftTcpService64.dll and that should fix the problem.

Report · Nov 15, 2016

Hi all,

I have the same problem on Mac! When i lunch Photoshop 2017, it crashed immediately. How should i do? This is a big problem for Adobe!

Report · Nov 15, 2016

Federico, just do the trick with "Spaces" folder. It works.

Report · Nov 16, 2016

Unfortunately it doesn't work on mac

Report · Nov 20, 2016

Thank you! It works now.

Report · Nov 21, 2016

Chome and fileZilla no longer works with a Old.LavasoftTcpService64.dll.

Tilda symbol ~ on Spaces folder works for me!

Report · Nov 23, 2016

This caused things like my Start menu and Wi-Fi to stop working after restarting (WIn10) so I had to rename back. Placing a ~ in front of the Spaces folder as reported below is working with no issues so far.

Report · Nov 27, 2016

the actual dll says it cannot be deleted "because it is running in host." Whatever that means: but I uninstalled the Lavasoft WebAssistant program (part of AdAware I think) and Photoshop loads fine. Thanks for the tip

Report · Nov 27, 2016

When you delete the Lavasoft dll you may find that other things don’t work. In my case it killed my network printing. You may find that the best solution is to put a ` in front of the Spaces directory. See earlier post for the path.

Report · Nov 30, 2016

Love u m8 ! It worked for me that dll. rename !

Report · Nov 30, 2016

If i rename that file, my browser won't working.. something else?

Report · Nov 30, 2016

Put a ~ in front of the Photoshop folder "Spaces". You'll find the full path mentioned in a previous entry in this discussion thread.

Sent from my Verizon 4G LTE smartphone

Report · Nov 30, 2016

Thank you !

Report · Dec 10, 2016

Yes this works, Thanks

Report · Dec 17, 2016

Changing the name of the Lavasoft file and adding the ~ fixed the issue with Photoshop. But now AE crashes when it previously opened up fine after a clean installation. Had spent hours in chat with Adobe support over the issues with AE and will no doubt spend hours with them again.

As a new CC subscriber and a beginner, I find this very unsatisfactory. Have already lost about half of this month's subscription trying to help Adobe to help me.

Report · Dec 24, 2016

Thank you.

Adobe Community

Photoshop CC 2017 crashes on opening

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