Photoshop CC 2017 Unusable slow

Report · Nov 06, 2016

I upgraded my Photoshop to CC 2017 today and since the upgrade it has been very very slow. When I click on File menu the dropdown menu appears like after 3-4 seconds. When I delete layer it take about 10 second. Zoom in and out are terribly slow. I work on Photoshop everyday hope to get the problem resolve as soon as possible.

Is there a way to downgrade to earlier version?

My computer details:

Windows 10 Pro

Processor: Intel i7-5960X

RAM: 32 GB

Graphic: NVIDIA GeForce GTX 780 Ti

SSD

Report · Nov 06, 2016

Hi sarobar.kasaju,

Could you please try disabling the GPU under the performance tab in preferences, also check is your video driver are up to date according to the OS you are using.

Regards,

Mohit

Report · Nov 24, 2016

i just had my new laptop yesterday 23 NOvember 2016 and the first thing i did was to put photoshop cc 2017... really disappointed that that its really really slow..i cant even go back to version 2015... thanks

nvidia geforce gtx 950m

windows 10 64

i5 4200u

Report · Nov 24, 2016

you can get CC2015.1 at the link below. As the two programs use different folders there is no need to remove CC2017, but once CC2015 is installed go to update under the Help menu to get version CC2015.5.2

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-previous-version-apps-download.html

Report · Nov 24, 2016

This is a test for Terri, apologies for this if a problem

Report · Nov 25, 2016

Hi Terri,

Thank you very much for providing the link to 2015. I need to revert as 2017 for me anyway is just not a viable product at this time. IN my case, no matter what I do (and granted I have limited access to the "guts" of the Windows OS as I am on a locked out corp machine), I cannot manage to get Photoshop 2017 to work. I will wait till there is an update as I suspect, as more people move to the new version, this issue will get more attention and Adobe will be forced to take some action. I would be interested to see how many of those 5 million cloud users have actually made the successful switch to 2017. I would also like to say thanks for trying to solve these issues but really, an Adobe representative should be acknowledging there is an issue (and I will admit, I have not read every post as there are many so if an rep has connected, my apologies).

I've been doing this for a long time, can manage OS issues with software and realize "things" happen but release was just poorly executed. I have never had as many issues trying to get software to work as expected.

Report · Nov 25, 2016

Hello,

first of all thank you for not 'shooting the messenger' as I seem to be a prime target for certain people here today. The only reason I became involved with this thread was because Adam and Pete who work for Adobe had asked several times for actual data to be submitted and not just comments like 'it's not working' As a non employee I can be less diplomatic than they are and I encouraged people to start posting Task Manager and Activity Monitor screen captures and a number of people have done that. I am sure the Adobe engineers will glean a little information from that. There certainly seems to be a connection with a particular process on the Mac and abnormal disk activity looks a candidate on Windows, but frankly something like this can be very tricky to track down. In a completely separate thread last week we eventually worked out a particular anti-virus package was quarantining part of Creative Cloud-that kind of thing is inevitable unless everyone uses exactly the same computer, operating system and software.

When you say you are on a locked out corp machine, do you mean simply in terms of Group Policy management or is it a fully fledged domain with an Active Directory? Photoshop was not designed for that type of environment. If it is a domain then there could be firewall and router issues as well particularly if it's a Cisco setup,

Anyhow hope it eventually comes right for you. I'm out of this thread now as I think I've done my share and am a bit sick of being blamed.

Report · Nov 25, 2016

I have the same problem appered in 2017 version. Alredy tried to set fonts preview to none, on and off gpu, change ram size, change scratch disc, reset preferences. I did all i found on the internet. Nothing heleped. Evering is vorking very slow, i litterly cant do anything at all. I can't even open any of my projects

Report · Nov 29, 2016

Well looks like I'm late to the party. 😕

Same problem here and no Adobe it's not our settings for the GPU or anything else. It's YOUR issue. This was not a problem with cc throughout cc 2015.5.

Please stop making excuses, look at the change in code and correct this issue. It's putting a huge workflow burden for those of us who make a living using your products.

Report · Nov 29, 2016

en français ce serait mieux

Message du 29/11/16 16:33
De : "rogersphoto.com"
A : "MICHEL GUEDON"
Copie à :
Objet : Photoshop CC 2017 Unusable slow

Photoshop CC 2017 Unusable slow

created by rogersphoto.com in Photoshop General Discussion - View the full discussion

Well looks like I'm late to the party. 😕

Same problem here and no Adobe it's not our settings for the GPU or anything else. It's YOUR issue. This was not a problem with cc throughout cc 2015.5.

Please stop making excuses, look at the change in code and correct this issue. It's putting a huge workflow burden for those of us who make a living using your products.

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Report · Nov 07, 2016

Same here, after the CC 2017 Photoshop became super slow. I've tried disabling the GPU checkbox, it helped a bit, but the whole workflow is still a lot slower than it was on 2015.5. It takes twice more time for program to do simple tasks (like copy layer, move it, rename). Even scrolling the Layer pane is slow.

I'm on Late 2012 Mac Mini

2m3 Ghz Intel Core i7

16GB RAM

Report · Nov 07, 2016

Illustrator, Photoshop and Indesign all crippled by the latest upgrade. Can't get anything done, it's agonizing! Please please someone fix this ASAP

Report · Nov 07, 2016

A couple things to try to diagnose this (for Windows users, if you're on the Mac on seeing a slowdown with CC 2017, try disabling font previews - Type > Font Preview Size > None):

1. Try disabling font previews (as described above)

2. Select the application executable and right-click on it and select to run as Administrator

3. Try creating a new Admin user and launching PS from there

If none of the above three suggestions helps, then please launch Task Manager and take a screen shot of the active apps when PS is running and post that here so I can take a look.

Thanks,

Adam

Report · Nov 07, 2016

It works great when creating a new user on my computer. How can I fix this on my main user?

Report · Nov 07, 2016

Actually I was wrong. I created new user and everything was working smooth for few minutes and the problem is back again. I hardly can do anything photoshop without waiting.

Report · Nov 09, 2016

Hi all,

In addition to what Adam suggests above, could anybody for whom Photoshop CC 2017 is slow, post your Photoshop > Help > System Info text?

It's a lot of text, so you might want to share it in an dropbox or pastebin link.

As you share your system info, please also describe what is slow for you, and we'll do our best to help out and investigate.

If you haven't already, be sure to look through our Optimize Photoshop documentation: Optimize performance Photoshop CC

Regards

Pete

Report · Nov 14, 2016

i

Hi,

My info text is below. I have been trying to work through a number of things to see what is happening. For example, when I applied a drop shadow today I noticed a marked slow down in performance. I also noticed that OS X is very poor at handling memory and drive space if either of these start to fill up (scratch disk for example). I suspect this is also playing a part in the performance issue. I am working on large files usually and the delay in menu response or layer duplication etc becomes slower as I continue working. Eventually a restart is required to get things working again.

Thanks

Richard

Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006 x64

Number of Launches: 12

Operating System: Mac OS 10.12.1

System architecture: Intel CPU Family:6, Model:70, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2800 MHz

Built-in memory: 16384 MB

Free memory: 8780 MB

Memory available to Photoshop: 13850 MB

Memory used by Photoshop: 70 %

Alias Layers: ^0

Modifier Palette: Disabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 6

Font Preview: Disabled

TextComposer: Latin

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=2

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GT 750M OpenGL Engine"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="NVIDIA GeForce GT 750M OpenGL Engine"

glgpu[0].GLRendererID=16918311

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Oct 14 2016 20:26:22)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1536

clgpu[0].CLName="Iris Pro"

clgpu[0].CLVendor="Intel"

clgpu[0].CLVendorID=16925952

clgpu[0].CLDriverVersion="1.2(Oct 20 2016 23:20:24)"

clgpu[0].CLBandwidth=2.4737e+10

clgpu[0].CLCompute=135.485

nativegpu[0].NativeName="NVIDIA GeForce GT 750M"

glgpu[1].GLVersion="2.1"

glgpu[1].IsIntegratedGLGPU=0

glgpu[1].GLMemoryMB=2048

glgpu[1].GLName="NVIDIA GeForce GT 750M OpenGL Engine"

glgpu[1].GLVendor="NVIDIA Corporation"

glgpu[1].GLVendorID=4318

glgpu[1].GLRectTextureSize=16384

glgpu[1].GLRenderer="NVIDIA GeForce GT 750M OpenGL Engine"

glgpu[1].GLRendererID=16918311

glgpu[1].HasGLNPOTSupport=1

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="1.2 (Oct 14 2016 20:26:22)"

clgpu[1].CLDeviceVersion="1.2 "

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=2048

clgpu[1].CLName="GeForce GT 750M"

clgpu[1].CLVendor="NVIDIA"

clgpu[1].CLVendorID=16918272

clgpu[1].CLDriverVersion="10.12.68 355.10.05.05b16"

clgpu[1].CLBandwidth=1.78211e+10

clgpu[1].CLCompute=47.4952

nativegpu[1].NativeName="Intel Iris Pro Graphics"

License Type: Subscription

Serial number: 90970707103139472458

GUIDBucket:

bucket: 222

test: DocumentPanel

Application folder: /Applications/Adobe Photoshop CC 2017/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Macintosh HD, 554.9G, 82.8G free

TB3Tb, 554.9G, 82.8G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-Ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

Installed components:

AdbePM.framework AdbePM 2.5.00.37723 1.573920

adobe_caps.framework adobe_caps 10.0.0.6 1.584361

AdobeACE.framework AdobeACE 2.20.02.37194 79.577309

AdobeAGM.framework AdobeAGM 4.30.60.37194 79.577309

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390

AdobeBIB.framework AdobeBIB 1.2.03.37194 79.577309

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.577309

AdobeCoolType.framework AdobeCoolType 5.15.00.37194 79.577309

AdobeCrashReporter.framework AdobeCrashReporter 7.3.2

AdobeExtendScript.framework AdobeExtendScript 4.5.6.4 80.1060872

AdobeJP2K.framework AdobeJP2K 1.2.2.36529 79.262945

AdobeLinguistic.framework 21429

AdobeMPS.framework AdobeMPS 5.8.1.37174 79.577269

AdobeOwl.framework AdobeOwl 5.2.11

AdobePDFL.framework AdobePDFL 15.0.0.36975 79.195992

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.4.1.60.45263

AdobeScCore.framework AdobeScCore 4.5.6.4 80.1060872

AdobeSVGAGM.framework AdobeSVGAGM 1.0.0.37194 79.577309

AdobeSVGRE.framework AdobeSVGRE 6.0 79.577309

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 79.159824 79.159824

AdobeXMPFiles.framework AdobeXMPFiles 79.159824 79.159824

AdobeXMPScript.framework AdobeXMPScript 79.159824 79.159824

ahclient.framework ahclient 2.0.0.1

AIDE.framework AIDE 1.5.0.36540 79.574279

aif.framework aif 6.0.00.1 1.

amtlib.framework amtlib 10.0.0.47

boost_date_time.framework boost_date_time 10.0.0.0

boost_filesystem.framework boost_filesystem 10.0.0.0

boost_signals.framework boost_signals 10.0.0.0

boost_system.framework boost_system 10.0.0.0

boost_threads.framework boost_threads 10.0.0.0

Cg.framework NVIDIA Cg

CIT.framework

CITThreading.framework

dvaaudiodevice.framework dvaaudiodevice 10.0.0.0

dvacore.framework dvacore 10.0.0.0

dvamarshal.framework dvamarshal 10.0.0.0

dvamediatypes.framework dvamediatypes 10.0.0.0

dvametadata.framework dvametadata 10.0.0.0

dvametadataapi.framework dvametadataapi 10.0.0.0

dvametadataUI.framework dvametadataUI 10.0.0.0

dvaplayer.framework dvaplayer 10.0.0.0

dvatransport.framework dvatransport 10.0.0.0

dvaui.framework dvaui 10.0.0.0

dvaunittesting.framework dvaunittesting 10.0.0.0

dynamiclink.framework dynamiclink 10.0.0.0

ICUConverter.framework ICUConverter 3.61 "gtlib_6.0" "." "21287"

ICUData.framework ICUData 3.61 "gtlib_6.0" "." "21287"

ICUUnicode.framework ICUUnicode 3.61 "gtlib_6.0" "." "21287"

LogSession.framework LogSession 7.4.1.60.45263

manta.framework manta 2.0.00.1 1.

mediacoreif.framework mediacoreif 10.0.0.0

PlugPlugExternalObject.framework 7.0.0.67

PlugPlugOwl.framework PlugPlugOwl 7.0.0.67

UpdaterNotifications.framework UpdaterNotifications 10.0.0.1 "10.0.0.1"

WRServices.framework WRServices 12.0.0 12.0.0.1000

Required plug-ins:

DxO FilmPack 5 NO VERSION - from the file “PhotoshopPlugin-filter.plugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”

Recent Files 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

Libraries 2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

New Document 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/fnft.html”

com.adobe.experimentation.extension 2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

Start 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Device Preview 1.3.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

3D Map Generator - Geo 1.5.0 - from the file “/Users/RichardMacPro/Library/Application Support/Adobe/CEP/extensions/3dmg_GEO_2.extension/index.html”

com.adobe.preview.loader 1.3.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installed TWAIN devices: NONE

Report · Nov 07, 2016

Windows 10, PS 2017 - terribly slooooow....

Report · Nov 23, 2016

Win7pro 64 very slow since I updated to cc2017 last week

15 minutes to open the first pic, then ok.

Report · Nov 23, 2016

Hi.

Kindly try this

Goto

Edit>Preferences>Performances and then set the Let Photoshop Use to 50% usage or to be precise 3536 mb

similarly Goto

Edit>Preferences>3D and then set the Let Photoshop Use to let's say 41%

and then restart the photoshop....

Report · Nov 08, 2016

Same for me - this is terrible - I am a contract front-end web dev, and can't even get simple things done...!

Report · Nov 09, 2016

i had to reinstall the older version

Report · Nov 09, 2016

Thats what I did, installed the older version

Report · Nov 16, 2016

How did you install the previous version? I have no idea how to do that and I cannot work now, all the thing that I used in Photoshop before are unusable now!

Report · Nov 17, 2016

For those asking about how to install previous versions, see this blog post: http://blogs.adobe.com/adobecare/2015/06/16/how-to-find-and-install-previous-version-of-adobe-apps-i...

Regards

Pete

Photoshop CC 2017 Unusable slow

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