A

Anonymous

Question

Photoshop CC 2018 [crashes at display resolution 1920 x 1080]

Forum|Forum|6 years ago
March 28, 2019
5 replies
1539 views

My Photoshop CC 2018 crashes on display resolution: 1920X1080 x 60 hertz ! How do I use my photoshop on this resolution as my machine supports this resolution as it is recommended. when I changed the resolution to your recommended system requirements it works, but i cannot use it as my screen becomes too large and it does not fit at all.

Thanks!

photoshop cc 2018 crashes

This topic has been closed for replies.

JJMack

Community Expert

urgen0240 wrote
when I changed the resolution to your recommended system requirements it works, but i cannot use it as my screen becomes too large and it does not fit at all.

It sound like you are changing a Scaling setting and you have a display that display 1920x1080px. Please post your Photoshop CC menu Help>System Info. And Also you Windows displays settings for all you system's displays. If your display is a 1K Display You need to set all scaling settings to 100%. If you are Running Windows 10 version 1803 or 1809 and Photoshop cc version 19.1 or newer scaling to 125% may also work. If you scale yor display 150% or higher Photoshop UI will not fit on you display like you wrote.

JJMack

A

Anonymous

Thanks for trying to help me but I would not like take this any further. I have completely uninstalled the photoshop CC 2018 as I cancelled the subscription.

Derek Cross

Community Expert

Try resetting your Photoshop Preferences, which you can do under the General Tab in Photoshop Preferences.

A

Anonymous

It does not help.

Derek Cross

Community Expert

Assuming your computer has the right system specs: Photoshop system requirements I suggest you uninstall Photoshop, using the drop-down menu in the Creative Cloud app and run Adobe Cleaner before reinstalling Photoshop: Use the Creative Cloud Cleaner Tool to solve installation problems

A

Anonymous

Unfortunately neither crash dump nor windows event log has generated any error report, so I could fix myself. I came to this forum after I have tried all possible troubleshooting. Uninstalled/Reinstalled Photoshop CC 2018, Changed display driver to latest or old did not help. Actually when you click on TRANSFORM SELECTION menu option its just spin the mouse cursor for couple of seconds and closes down the software, that's said... Is there anyway to enforce software to generate crash report.

JJMack

Community Expert

Do you have any Photoshop crash reports where is Photoshop crashing?

JJMack

A

Anonymous

Crash dump does not say anything. As I mentioned it works based on your system requirements setting i.e 1280×800 but my machine works on 1920×1080 which is recommended. I can't change it to your settings because it won't fit on my screen

JJMack

Community Expert

If you have crash reports for Photoshop crashing please post their details.

JJMack

Sahil.Chawla

Adobe Employee

Hi Urgen,

Not sure if I understand the issue correctly, Photoshop works fine on 1920x1080 resolution. Please update Photoshop to version 20.0.4 via Creative Cloud desktop app and see if it helps.

Also, could you provide some more details about this issue? a screenshot would be helpful for us to review.

Regards,
Sahil

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Anonymous

Why you confused reading simple problem description. Read my problem description again. I dont understand why you recommending an irrelevant troubleshooting steps. Which is waste of your time and mine as well.

Sahil.Chawla

Adobe Employee

Updating an app fixes the the issue many times.
However, as you've mentioned the Photoshop works with the system requirements setting i.e 1280x800 but doesn't work on 1920x1080.
Have you tried updating the video drivers and see if that helps?

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