Skip to main content
P
pppeepo
Inspiring
February 11, 2019
Question

Photoshop CC 2019 Corrupted file

  • February 11, 2019
  • 1 reply
  • 1067 views

Hi

I routinely work with large files saved in psb/large document format) up to about 4Gb with no problems.

I have a file, which is much smaller than the usual PS size that Im used to working with - 1.5Gb, but wen I used a smart layer, and the path blur, I first got a small grey rectangle on the final image. I had done this operation with no problems several times previously.

Now almost all layers in the file have been sliced with grey squares  - please see attached reduced size image. 

I've had similar previously when working with a smart layer and path blur - the combo does not seem to be working correctly in some circumstances,

Can I recover the file, or do I have do start again?

Many thanks

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    February 11, 2019

    Hi Pppeepo,


    Sorry to hear that, could you try creating a new file and apply the same effects, then see if the issue persist?

    Also, please let us know the operating system version you're working on.

    You may also try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and see if it helps.

    Regards,
    Sahil

    P
    pppeepoAuthor
    Inspiring
    February 11, 2019

    Thanks for the quick reply Sahil.

    I've re-done my work now, but am steering clear of smart filters if possible. I've re-done the work and created the blur on a new layer works absolutely fine with all settings untouched.

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      February 11, 2019

      Thanks for the update, the issue might be related to the Graphics Processor, please check the following articles to know more:

      GPU troubleshooting Photoshop - https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

      GPU Compatibility Check Photoshop - https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices