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jeffsteinbok
Participant
October 23, 2018
Answered

Photoshop CC 2019 Won't Start via Remote Desktop (Windows)

  • October 23, 2018
  • 2 replies
  • 17559 views

Hello,

Ever since I upgraded to Photoshop CC 2019, I can't launch it when I'm connected to my PC via remote desktop.  When I try to launch, I get a series of this error:

LoadLibrary failed with error 87: The parameter is incorrect.

Works fine if I launch when locally at the PC.  Also, am able to use the app remotely if someone starts it locally first.

How can I fix?  Do I need to downgrade back to previous version?

    This topic has been closed for replies.
    Correct answer jeffsteinbok

    Looks like you can workaround by disabling the video card via Device Manager and then launching.

    2 replies

    M
    MarcMataya
    Participant
    March 11, 2020

    Here is the perfect & easy fix!  Since the problem is that it's looking for your remote connection's screen information, you need to trick it to open as if you were in front of that machine.  Simply create a text file on the desktop and paste in the following code.  Next, File > Save As... > Desktop > LaunchPhotoshop.bat. (NOTE that you are creating a .BAT file which can be edited in Notepad or right-click Edit)  Then, simply doulbe click that new desktop icon and as it is counting down, DISCONNECT from your remote desktop session to allow Photoshop to open on its own.  If by chance there are any other Adobe loading prompt boxes when you reconnect, click OK, then immediately disconnect again so that it can continue to load the video drivers behind the scenes.

     

    @echo off
    echo Launching Photoshop
    timeout 15
    "C:\Program Files\Adobe\Adobe Photoshop 2020\Photoshop.exe"

     

    Ditto for Illustrator:

    @echo off
    echo Launching Illustrator
    timeout 30
    "C:\Program Files\Adobe\Adobe Illustrator 2020\Support Files\Contents\Windows\Illustrator.exe"

     

      A
      andyholliday
      Participating Frequently
      March 23, 2020

      Paste what code? 

      J
      jeffsteinbokAuthorCorrect answer
      Participant
      October 23, 2018

      Looks like you can workaround by disabling the video card via Device Manager and then launching.

      M
      MidNite_Media
      Known Participant
      January 6, 2020

      I receive the same error "LoadLibrary failed with error 87: The parameter is incorrect." when I try to launch Photoshop or Dimension or Illustrator from Creative Cloud Desktop. 

      G
      Graphixxz
      Participant
      March 25, 2020

      I used MarcMataya's solution below making the bat file, it was brilliant.  You saved the day for me, working at home because of COVID-19 orders.

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