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441212431
Participating Frequently
July 2, 2013
Question

Photoshop CC Clone Stamp not working for me

  • July 2, 2013
  • 26 replies
  • 83747 views

There was another thread about this, several people reported this problem, but so far no response from Adobe. Let's try this again.

The Clone Stamp no longer works right. It's slow and sampling results are all over the place. It will sample from areas I never even ALT clicked on. And it can't keep up with rapid sampling and stamping. As is, Photoshop CC is totally unusable for photo retouching work.

I switched back to CS6, which still works fine, so the problem is NOT on my end.

Running Windows 7 64bit. Photoshop CC 64bit.

Can we get some response from Adobe please ??

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      26 replies

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      E
      extremekc512
      Participating Frequently
      November 10, 2013

      Experiencing the same 'wonki-ness' with the clone tool in Photoshop CC.

      Turned off 'use Grpahics Processor' - restarted CC - and it is working fine now.

      I'll accept this only as a temporary fix so I can get some work done.

      Casey

      Late-2013 MBP / OSX 10.9 / 16GB / 512GB SSD / NVIDIA GeForce GT 750M 2048 MB

      D
      dloj
      Participating Frequently
      June 2, 2015

      Thanks downbythesea.  I am on W7 x64 with a Nvidia GTX750 Ti and turning off the Use GPU processor worked great, thanks

      R
      raoul 11
      Participant
      October 3, 2013

      Having the same issue. Just started using the 30 day trial of CC with a brand new computer. Clone tool is hesitating every couple of seconds. It's slowing down my re-touching work to a crawl.

      B
      bobmepp
      Known Participant
      October 3, 2013

      A possibility may also be the Wacom Intuos driver, if you are using a Wacom Intuos. When I was using Windows I would have clone brush balking issues like you describe, and a Wacom driver update fixed it a couple of times. Now that I'm on Mac, I haven't encountered the issue, as the Mac versions of Wacom drivers seem to be more stable. Also, check if the Adobe CEF Helper process is hogging CPU %, it is so bad on my Mac that I cannot run the Creative Cloud App except when necessary. It is currently at about 25% on my Mac. I believe Windows users are experiencing something similar. Same with the Core Sync process hogging CPU, which makes it impossible for me to use font sync or document sync.

      G
      georgiacc
      Participating Frequently
      October 3, 2013

      Thank you bobmepp,

      I completely uninstalled my Wacom Tablet and now my clone stamp / brush is working fine.

      M
      mcsmif
      Participant
      August 27, 2013

      I'm having the exact same problem. The sourcing for the tool is wonky. It "sticks" in response to multiple consecutive alt-clicks. It is not performance related; I run a professional Windows workstation for compositing and animation. It is not driver related; I've (properly) updated my gpu drivers to the latest iteration; all software is current. I run no photoshop plug-ins.

      As the clone stamp tool functions perfectly in all previous versions of photoshop, this is clearly a software problem--and one that demands an immediate response.

      If an integral feature of the application does not hold up to professional use, then what good is it?

        Noel Carboni
        Noel Carboni
        Legend
        October 3, 2013

        There is not a "general problem" with this.

        I have a decent system with an ATI card, running Windows 7 x64, and I am able to Alt-click to set the clone source location then clone to another place immediately and rapidly, time after time.

        It's possible the trouble is limited to systems with nVidia GPUs, I don't know.  And it's also possible Adobe has changed something that relies on a function of the display driver that nVidia just doesn't do well.  Or it could be driver interaction with Wacom, as noted above.

        I *DO* know that nVidia has been seen, in the past, to work around GPU bugs by implementing certain functions in their driver software, to run on the CPU, which has the obvious effect of slowing certain operations down by 10x or more.  Perhaps this allows them to achieve OpenGL compliance certifications sooner, I don't know.  Nor can I say whether they're following this practice today; it's been a couple of years since I worked on the low-level GPU functions in my own software and was able to observe this practice.

        -Noel

        S
        sadrazam66
        Participant
        November 28, 2013

        hi

        I have ati cart to, but photoshop clone stump tool doesent work properly, not just clone stump pen tool is slow to, work with delay, and that make me crazy, I try all of suggestion wich people write here but nothing change...

        G
        georgiacc
        Participating Frequently
        July 7, 2013

        The Clone Stamp is broken for me also with Photoshop CC.  Does not sample properly if at all.  What is worse, my CS6 does not work now either....  I have to go back to CS5 for it to work properly.

          Noel Carboni
          Noel Carboni
          Legend
          July 7, 2013

          Try changing the Advanced preferences for your GPU (within the Performance settings dialog).  Remember to always close Photoshop and restart it before testing, or you won't be testing the new settings.

          That the problem affects more than one version of Photoshop pretty much says that something your system provides (e.g., the display driver) must be at fault.  The versions of Photoshop are completely separate from one another.

          What video card do you have?  What display driver version?

          -Noel

            G
            georgiacc
            Participating Frequently
            July 7, 2013

            I am using a GTX560, just download latest driver 320.49.  Tried changing the advanced settings.  No different.

            What I have figured out is I have to go "slow"  After, I ALT click my selection area, and then use the clone tool, I have to go slow.  Then it picks up my selection area and applies it.  I use to be able to fly, not sure what has changed.

            Edward Caruso Photography
            Edward Caruso Photography
            Participating Frequently
            July 4, 2013

            Are you running any flash music streaming sites while working? On CS6 I sometimes get brushing slow downs while listening to google play or pandora. Restarting the browser (Chrome) fixes it for me.

            Noel Carboni
            Noel Carboni
            Legend
            July 4, 2013

            I listen to Pandora almost all the time.  No slowdowns here.  No Chrome either.

            -Noel

            Edward Caruso Photography
            Edward Caruso Photography
            Participating Frequently
            July 4, 2013

            I think its a longstanding Flash issue with Chrome (I'm on a Mac), kind of annoying but Chrome syncs all of my google stuff so I'll be sticking with it.

            Maybe listening to streaming services on other browsers would work fine.

            Noel Carboni
            Noel Carboni
            Legend
            July 2, 2013

            That sounds nasty, but I believe you're overgeneralizing a bit - it's not broken for everyone.  I have Photoshop CC on Windows 7 x64 and the Clone Stamp Tool works perfectly.

            Therefore you should look to see if you have specific problems on your particular system.

            • Did the problem start when you upgraded to Photoshop CC, or did it work right with Photoshop CC at some point then come on?

            • What video card do you have, and what driver version?
            • What 3rd party plug-ins do you have?
            • Do you have any 3rd party UI theme changing or other software on your system that not everyone uses?
            • Have you tried resetting the Clone Stamp Tool?
            • Have you tried changing the Advanced GPU Drawing Mode to a lower setting (making sure to restart Photoshop after)?
            • Have you tried resetting all Photoshop preferences to defaults?

            -Noel

            4
            441212431Author
            Participating Frequently
            July 2, 2013

            I have used Photoshop 7, CS2, CS3, CS5, CS6 on this same system. They all work fine on my system. I have not changed anything on my system.

            • Did the problem start when you upgraded to Photoshop CC, or did it work right with Photoshop CC at some point then come on?

            It never worked in CC. Still works perfect in CS6.

            • What video card do you have, and what driver version?

            Geforce GTX 460 , Driver v. 9.18.13.1106

            • What 3rd party plug-ins do you have?

            Only Portraiture.

            • Do you have any 3rd party UI theme changing or other software on your system that not everyone uses?

            No.

            • Have you tried resetting the Clone Stamp Tool?

            Yes. Made no difference.

            • Have you tried changing the Advanced GPU Drawing Mode to a lower setting (making sure to restart Photoshop after)?

            Yes. Made no difference.

            • Have you tried resetting all Photoshop preferences to defaults?

            Yes. Made no difference.

            Noel Carboni
            Noel Carboni
            Legend
            July 13, 2013

            Noel Carboni wrote:

            People often assume that if the older version works the new one should too, and it's reasonable to think so, but the newer software makes use of your system at least slightly (and often more than slightly) differently than any version that came before.

            Your issue isn't common, based on what I've seen reported on this forum.

            Because there aren't hundreds of reports yet, only means other users aren't using the tools as fast as we do. I fly when I retouch photos, and CC can't keep up. Slower users might not even see this problem.

            I do assume the new version should work like the last 15 versions. Yes.


            I can't overrun the tool.  I'll wager I'm as fast as anyone here.  I'm also perceptive enough to know that for me Photoshop CC 14.0 is every bit as responsive as its predecessors for me on my system.

            You may not be willing to believe you have a system-specific issue, but that doesn't mean it isn't just that.  Perhaps it's a problem with the current nVidia display drivers.

            -Noel

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