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Photoshop CC window is solid black on 2nd monitor

Forum|Forum|12 years ago
June 24, 2013
26 replies
42537 views

What version of Photoshop? Photoshop CC 14.0 x64
Have you installed the recent updates? Yes
What operating system? Mac OS X 10.8.4
What kind(s) of image file(s)? Affecting PSDs and JPGs. Not PNGs, those are working
If you are getting error message(s), what is the full text of the error message(s)? No error message
What were you doing when the problem occurred? Setting up new monitor.
Has this ever worked before? No and yes, monitor is new but, I still have Photoshop CS6 and that works fine.
What other software are you running? At the moment: Chrome, AI, Calendar, Textedit, and System Preferences.
Tell us about your computer hardware. MacBook Pro with 15" Retina display (set to the "More Space" setting), 8GB RAM, 2.4 GHz i7, 172GB free space on the SSD. Monitor is Hanns.G HE225DPB 1920x1080 at 60Hz
Has this ever worked before? This question worked when it was asked the first time.

As I drag the window back and forth between the external display and my laptop display, the previous state briefly shows. When I drag it to the external monitor it looks ok for a split second in vertical bands that refresh to solid black. Same when I'm dragging the window back, the window remains black on my main laptop monitor until it refreshes back to normal, in the same vertical-band fashion. The frame of the window, including rulers looks ok, but the image area, including the canvas color turns black. This blackness can be captured in a screenshot.

On the PNG that is working, I do get some black as the image resizes between displays (stays at 100% but on the lower res monitor it doubles in size). In CS6 the image does not resize, the % changes (16.67 on external, 33.33% on laptop) and remains approximately the same size.

Perhaps this is more of a bug than something I can do anything about, but I am unable to login to Photoshop.com (someone else has already posted about this issue there, 5 days ago, not responses yet), I get an "it is no longer possible to create an account" message, even though I already have an account.

Thanks.

This topic has been closed for replies.

Correct answer AdamTolley

There is an option under preferences-performance to use the graphics processor ( in my MBP 13, an Intel HD 3000 GPU ).

If switched it of, hit ok, then switched it back on. Everything seems to work now.

Show previous replies

F

fwg001

Participant

One work around, to bring your file back instead of the blackness is to drag the file window out of the tabs and into its own space, then your image returns and you can put it back into the tabs if you want.

PauletteAugustinho

Participant

Hi! I'm having the same problem, I have just bought new Macboo pro 15 and I'm worried there is a problem with my laptop. I have never had any Apple computer before and I had never had any problems with photoshop when I used it on PC with windows. So probably it's os x? I have version 10.10.1. I'll be grateful for an answer!

Chris Cox

Legend

Yes, MacOS 10.10 has several known video card driver issues. Apple is aware of these issues and working on solutions.

M

michael@BMAT

Participant

Going to preferences in Photoshop and un-checking the detected graphics processor worked for me as well. MBP running 10.10.1 Intel iCore i7

K

kylewetton

Participant

It doesn't help to disable your Graphics Processor, doing so disables many features that a lot of us use day to day.

Chris Cox

Legend

Apple believes that they fixed some of these issues in MacOS 10.10.

Unfortunately there are also some new video driver bugs in MacOS 10.10, which Apple is aware of and working on a solution.

K

kylewetton

Participant

Yeah they didn't unfortunately. These issues started up within the first 5 minutes of upgrading to Yosemite, across two of our computers.

It's a consistent issue that whenever i move between my monitors my photoshop canvas goes black and i have to move photoshop to the other monitor and back again to make it work. On top of that I am consistently getting these glitch issues documented here.

imgur: the simple image sharer

http://imgur.com/tOHtoiL

imgur: the simple image sharer

Keep in mind that two days ago I got my iMac back with a new logic board with new graphics card from Apple and all the problems are still there. It's Yosemite and unfortunately they haven't fixed this issue yet.

M

mediaesc

Participant

Was having the same problem with MAC Book Pro - retina display. Quitting photoshop and then relaunching while the second display was plugged in seems to have worked.

M

Michael Zajac

Participant

This is happening to me on an iMac (27ʺ Late 2012, no Retina display), Yosemite 10.10, and Photoshop CS6 13.0.6 running only on the main (built-in and set to main) display. Only started recently, after I updated both Photoshoop and Mac OS.

Dragging a window to the secondary display does fix the problem.

B

Babble_2

Participating Frequently

My guess is that your Mac tries to feed the low rez monitor with the wrong (mac) resolution. Try setting your mac for 1920 x 1080 so they both have the same resolution. Doing all the other stuff is probably resetting the resolution to fit the big monitor.

Jason Stamatyades

Participant

Same thing happened to me. I just had to unplug the HDMI cord then plug it back in and it fixed the problem.

A

Antismi

Participant

Found fix to this behavior:

Using Mac os X maverick - Photoshop CC

Quit photoshop
Open photoshop in secondary display (important!, You really have to open photoshop using only your secondary display).
After this you should be able to drag photoshop window between displays without losing your open file view.

Chris Cox

Legend

Please make sure to let Apple know about these issues - they need more information to track down exactly which models are affected by the driver bugs.

D

digooders

Participant

yep I am experiencing the same issue - preference performance not working for me

N

nikkilev

Participant

Go to your computer's Display settings, then click the Arrangement tab. You will see a picture of your two screens. Click and drag the white bar at the top of the picture of the laptop screen over to the top of the picture of the monitor screen.