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jamesw24673882
jamesw24673882
Participant
April 8, 2019
Answered

Photoshop CC won't save file, Error: file can not be found

  • April 8, 2019
  • 4 replies
  • 22505 views

When I open a file, either arw or jpg in photoshop cc then do save as, I get error message that file can not be found. Ive tried different file names. different folders and even different drives.

This topic has been closed for replies.
Correct answer Sahil.Chawla

Thank you for sharing the information, please Close Photoshop and then open Windows Defender from the task-bar


Then go to Settings on the bottom left as shown below:

Then go to Virus & threat protection tab:

Then Scroll down and under Controlled folder access, click on Allow an app through Controlled folder access:

Then click on Add an allowed app and Browse to this location C:\Program Files\Adobe\Adobe Photoshop CC (version) and choose Photoshop.exe then click Open and Photoshop will be added to the list.

Relaunch Photoshop and let us know if you're able to save the image.

4 replies

D
defaultxv2yllakooip
Participant
March 3, 2022

The answer listed as 'correct answer' sort of helped me. It was indeed a "Windows Security" matter... but the file tree chain/ steps listed are not the same. Here is the file chain I used in Windows 10 (recent install 3-2-2022) to get to the setting quickly: Settings > Update & Security > Windows Security > Protection Areas- Virus & threat protection > Current Threats- "Protection History" (= blue letters link in this section) > In this box you see "Protection History > All recent items" & instances of blockage. I then see all these instances at the top of the list of "Protected folder access blocked." Click the top instance & "User Account Control: box opens > "Do you want to allow this app to make changes to your device? (Windows Security)" > Yes > And then you see a drop box appear giving the details of that one instance of blockage. In my case, it showed, "Photoshop.exe" & it listed "protected folder"- the exact folder I had been trying to save my work into. At the bottom of this box, it gives a blue click link "controlled folder access settings" > And all I had to do at that stage was to click to indicate I wanted to allow this access.

C
christian0D4C
Participant
October 25, 2020

thanks alot it works for me.

C
christian0D4C
Participant
October 25, 2020

*a lot

JeffMSmith
JeffMSmith
Participating Frequently
June 4, 2020

Wanted a share a note of thanks.  This was my problem and apparent fix.  A year later and you're still helping people.  Thanks!

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
April 8, 2019

Hi Jamesw,

Sorry to hear about Photoshop not saving files.

I have couple of questions for you, that would help us identify the issue and provide you a solution/workaround:

  • Could you please let us know the exact version of Photoshop and operating system you're working on?
  • Does it happen with every file or some specific files?
  • Where are you saving the file? External drive or Local drive?
  • Have you tried saving the file by going to File > Export > Save for web, and see if it helps?

Please have a look at this article and let us know if it helps: File not found when opening a JPEG

Regards,
Sahil

jamesw24673882
jamesw24673882Author
Participant
April 8, 2019

updated Windows 10

I only open arw and jpg files

Ive tried saving files to c drive and different external drives.

I dont understand why photoshop will open a file from a folder, on any drive, then say cant find file when I try to save as, to either same folder or different one.

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
April 9, 2019

Thank you for sharing the information, please Close Photoshop and then open Windows Defender from the task-bar


Then go to Settings on the bottom left as shown below:

Then go to Virus & threat protection tab:

Then Scroll down and under Controlled folder access, click on Allow an app through Controlled folder access:

Then click on Add an allowed app and Browse to this location C:\Program Files\Adobe\Adobe Photoshop CC (version) and choose Photoshop.exe then click Open and Photoshop will be added to the list.

Relaunch Photoshop and let us know if you're able to save the image.

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