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GrizzIll
Participating Frequently
June 14, 2018
Question

Photoshop CC2018-Freezing

  • June 14, 2018
  • 2 replies
  • 2251 views

Hey Im not sure if anyone else has had this problem, but after a recent update my photoshop freezes if I use chrome or any other program then photoshop while photoshop is open. Example would be im working on a storyboarding thing in photoshop- pop over to chrome to check an email for a couple minutes- pop back over to photoshop and its is now completely unresponsive. My computer isnt running out of memory or under any extreme or even mild level of stress at the time or before it happens. I've lost lots and lots of progress with this happening over the last few weeks which is very frustrating. And I cant even send crash reports because the software doesnt even crash crash it just sits there perpetually frozen until I force quit the application. The stability of this software has been getting worse and worse lately. Not to mention the weird bugs with using the brush tool and tablets about a month ago, where the brush tool would only grabby hand when trying to paint. Gr.

Anyways if anyone has any tips or has experienced this problem and fixed it- please help:(

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    2 replies

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    cfanfan.tastic
    Participant
    December 16, 2019

    same thing is happening to me... I just lost so much progress!!!! 

    S
    SteveWeinrebe
    Inspiring
    June 15, 2018

    Hi - What are your system specs? I have several systems that I run Photoshop on and the only one that I get the "grabby hand" stuck cursor problem on is an old Mac Mini with minimal RAM and vRAM.

    One thought though - check that you don't have Export Clipboard checked in the Preferences > General, in case you have something copied into the clipboard that is using up RAM when you switch out of Photoshop.

    In Preferences > Performance, try assigning most of your RAM to Photoshop and not using other programs when Photoshop is open. If Photoshop doesn't crash at all then it probably is a lack or available RAM to run the OS, Photoshop, and whatever else you have running.

    Steve

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    GrizzIllAuthor
    Participating Frequently
    June 21, 2018

    And i dont even have grabby hand there when it freezes. the whole photoshop application locks out I cant touch anything anymore. I can only get out of it by swapping to a different application and then I have to force quit photoshop from there.

      A
      Anonymous
      June 21, 2018

      Hi

      You haven't mentioned the exact version of Photoshop CC 2018 that you have but have you installed the latest release 19.1.5

      More than likely you have dual GPU's on that Laptop, along with the GTX970m you'll have an onboard GPU this is known to cause issues with Photoshop

      Take a look here especially sections 7 and 8

      Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

      Can you take a look in Windows event viewer and check for Photoshop.exe errors

      On the left hand side select Application and on the right click on Filter Current Log

      Then put a check mark in Error and click OK, look for errors relating to Photoshop.exe and copy and paste the info into this thread

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