Photoshop crashes when I open an image

Forum|Forum|5 years ago
October 21, 2020
5 replies
9138 views

Installled PS 2021 and LR Classic. PS shuts down when I attempt to open any image.

Also, when I open LR, I get an error message (attached).

Windows

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Correct answer xphoto

Try renaming your Camera Raw folder. A new one will be started. If it works, you will have to reload presets. In my case, some of the folser names inside Camera Raw were too long. we think.

AppData/Roaming/Adobe/CameraRaw

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Harsh30994481truh

Participant

Downgrading the camera raw worked for me. Faced the same issue in PS 2024 today.

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cherielegs11

Participant

Hi, I am having exactly the same problem. I have followed all the suggestions made by PS like de-selecting the graphics card (I have 2 on my pc), I uninstalled the latest version and installed an earlier version that did work, I have updated the graphics drivers, I have removed the preferences etc, etc, and nothig has worked, I am now paying for a program that I can't use!!!!! I also get another issue and I have attached a screenshot of that as well, I suspect the 2 are connected somehow. I have attached a screenshot of the issue and if anyone can help I would be very grateful, thank you.

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strong_portfolio01AC

Participant

I am also having this same issue (Photoshop 2022 crashed upon opening an image). This is a brand new computer I constructed with latest CPU and memory and M.2 drive. I checked the 32gb GSkill memory and it was OK by Windows memory tester. I am running without a graphics card: just using the Intel drive built into my i5 10600 chip. I can alway install the (old) graphics card from the old computer if that might help?? I've already tried some of the above hints (except renaming Camera Raw folder. Adobe - please help with this issue!!!

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cherielegs11

Participant

Hi Mark,

I spent 3 days with the Adobe help desk live chat trying to fix the problem, even letting the technician take over my pc, to no avail!! In the end I cancelled my subscription after a bit of a heated discussion with the subscription consultant. I am now looking into an alternative to Photoshop of which there seems to be a great selection of apps depending on what you want to do. I am so happy with my decision....goodbye Adobe....forever!!!

J

jbrandibas

Inspiring

I am having the same sort of issue. I can no longer open any images. I can open Photoshop 2021, browse to where my images are, when I click the image and say Open, it creates the tab for the canvas, but then nothing. It still shows the welcome screen with my tab above it and nothing responds. It is completely locked up.

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dermotmoconnor

Participating Frequently

identical problem. tried to 'upgrade' to 22. (Still had my old 20 version which had worked ok).

uninstalled 22, but 20 now refuses to open images. What the ....

I'm screwed.

Win 10, latest. Wacom mobile studio pro. tried signing out of CC and back in, deleted prefs, nothing works.

thanks for nothing adobe.

I'M NOT GOING TO KEEP PAYING FOR THIS.

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Deiniol Rodriguez

Participant

Same here, I even clean intalled windows, haven't found a way to solve this. Hope they give a solution, else I'm moving away from adobe too.

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear about this, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Regards,
Sahil