Photoshop Crashes when using rectangular marquee tool

Community Beginner ,
Nov 11, 2019 Nov 11, 2019

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I just purchased Adobe CC and performed a fresh install of Photoshop 2020 (21.0.1) on macOS Mojave (10.14.6).

 

When I create a new document, add a new layer and fill it with a color, it doesn't update the canvas until I zoom in or out. What's worse is if I try to select something with the rectangular marquee tool, the application just crashes and doesn't save or anything.

 

I've spent hours messing with trashing preferences, clearing the settings file, different combinations of GPU settings to no avail.

 

Here is a video. https://d.pr/v/NBuOa9

 

Seriously rethinking this purchase...

 

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Nov 12, 2019 Nov 12, 2019

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Hi there,

 

Sorry that Photoshop 20.0.1 is crashing while using the Rectangular Marquee tool. Please checkout the below steps to troubleshoot the issue: 

 

  1. Could you please turn on the Legacy Compositing option in Performance preferences?
    Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.
  2. Enable the root user account on your Mac and see if the issue still persists in it? Refer the below article to know how to enable root account: https://support.apple.com/en-in/HT204012 


Let us know how it goes.

 

Thanks,
Akash

 

 

 

 

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Community Beginner ,
Nov 12, 2019 Nov 12, 2019

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Thanks, but the problem still persists. I'm at a loss here.

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Adobe Employee ,
Nov 12, 2019 Nov 12, 2019

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Hi Jonias,

I'm very sorry about your frustration here.  In your video, something is not making sense when you create the Default Photoshop Size document.  The background contents is set to White, but the canvas is showing a transparent background.  I think the problem starts there. 

 

As a different suggstion, have you tried uninstalling Ps 2020, doing a full machine reboot, and then re-installing Ps 2020?

 

Sincerely,

Andrew

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Community Beginner ,
Nov 12, 2019 Nov 12, 2019

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Is there a more low level way of uninstalling than the uninstaller? I've tried the CC removal/cleaning tool and have reinstalled twice already. The trial worked fine but as soon as I paid for it and upgraded, everything crapped out.

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Adobe Employee ,
Nov 12, 2019 Nov 12, 2019

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Hi Jonias,

For MacOS, I don't know of anything more low level than running the the app "/Application/Adobe Photoshop 2020/Uninstall Adobe Photoshop 2020".  But I did read another user who had a similar issue to this and said a reboot resolved it.

 

Andrew

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Community Beginner ,
Nov 12, 2019 Nov 12, 2019

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- deleted see below -

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Community Beginner ,
Nov 12, 2019 Nov 12, 2019

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I upgraded to Catalina, ran disk utility, uninstalled all Adobe CC apps as well as Adobe CC and reinstalled.

I also reset my PRAM. The problem persists.

 

Here is the crash log: https://d.pr/f/qbybkF

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Adobe Employee ,
Nov 13, 2019 Nov 13, 2019

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Thank Jonias,

I'm gonna get our engineers to look into this.

 

Andrew

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi Jonias,

Do you have any plug-ins installed on top of installing Photoshop 2020?

 

Andrew

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New Here ,
Nov 22, 2019 Nov 22, 2019

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Marquee crashes it, anything takes FOREVER to render, even drawing a line with the brush tool...

 

Now, I've only had these issues since updating to MacOS Catalina yesterday.

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New Here ,
Nov 22, 2019 Nov 22, 2019

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Adobe Photoshop Version: 21.0.1 20191106.r.47 2019/11/06: 3152b481f18 x64
Number of Launches: 1
Operating System: Mac OS 10.15.1
System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2500 MHz
Built-in memory: 16384 MB
Free memory: 9085 MB
Memory available to Photoshop: 14051 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.22.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.16.14
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 128K
Image cache levels: 2
Font Preview: Medium
TextComposer: Latin
OpenCL crashed on 22/11/2019 at 14:34:52 (Initializing OpenCL and OpenCL enabled features)
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
Display: 2
High DPI Monitor
Display Bounds: top=457, left=-1440, bottom=1357, right=0
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=2
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="AMD Radeon R9 M370X OpenGL Engine"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon R9 M370X OpenGL Engine"
glgpu[0].GLRendererID=16915459
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 (Oct 2 2019 00:43:05)"
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1536
clgpu[0].CLName="Iris Pro"
clgpu[0].CLVendor="Intel"
clgpu[0].CLVendorID=16925952
clgpu[0].CLDriverVersion="1.2(Oct 21 2019 21:24:19)"
clgpu[0].CLBandwidth=4.18589e+10
clgpu[0].CLCompute=219.878
nativegpu[0].NativeName="Intel Iris Pro Graphics"
clgpu[1].CLPlatformVersion="1.2 (Oct 2 2019 00:43:05)"
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="AMD Radeon R9 M370X Compute Engine"
clgpu[1].CLVendor="AMD"
clgpu[1].CLVendorID=16915456
clgpu[1].CLDriverVersion="1.2 (Oct 21 2019 21:20:14)"
clgpu[1].CLBandwidth=5.37797e+10
clgpu[1].CLCompute=469.615
nativegpu[1].NativeName="AMD Radeon R9 M370X"
License Type: Subscription
Serial number: 96670705835637503477
GUIDBucket:
Application folder: /Applications/Adobe Photoshop 2020/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 465.7G, 149.2G free
Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/Plug-ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

Installed components:

dvametadata.framework dvametadata 12.1.0.0
AdobeXMPScript.framework AdobeXMPScript 79.164036 79.164036
ICUUnicode.framework ICUUnicode gtlib_12.0.23744
ICUConverter.framework ICUConverter gtlib_12.0.23744
AdobeCrashReporter.framework AdobeCrashReporter 7.7.2
boost_system.framework boost_system 12.1.0.0
AdobeACE.framework AdobeACE 2.20.02.44658 79.613319
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 12.1.0.0
dvascripting.framework dvascripting 12.1.0.0
dvaappsupport.framework dvaappsupport 12.1.0.0
dvaunittesting.framework dvaunittesting 12.1.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.44656 79.613314
k2.framework k2 1
AIDE.framework AIDE 1.5.0.44606 79.613133
dynamiclink.framework dynamiclink 12.1.0.0
dvaaccelerate.framework dvaaccelerate 12.1.0.0
dvametadataUI.framework dvametadataUI 12.1.0.0
AdobeExtendScript.framework AdobeExtendScript 4.5.11.1 82.2
boost_filesystem.framework boost_filesystem 12.1.0.0
AdobeBIB.framework AdobeBIB 1.2.03.44658 79.613319
AdobeXMPFiles.framework AdobeXMPFiles 79.164036 79.164036
AdobeLinguistic.framework 24237
dvaplayer.framework dvaplayer 12.1.0.0
PlugPlugOwl.framework PlugPlugOwl 9.4.0.46
AdobeAGM.framework AdobeAGM 4.30.87.44658 79.613319
adobe_caps.framework adobe_caps 11.0.0.14 1.584361
AdobeSVGRE.framework AdobeSVGRE 6.0 79.613055
AdobePDFL.framework AdobePDFL 15.0.0.44606 79.348578
dvacore.framework dvacore 12.1.0.0
AdobePIP.framework AdobePIP 8.1.0.40.48685
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.44656 79.613314
dvatransport.framework dvatransport 12.1.0.0
Cg.framework NVIDIA Cg
AdobeXMP.framework AdobeXMPCore 79.164036 79.164036
AdobeJP2K.framework AdobeJP2K 1.2.2.44568 79.273548
dvaaudiodevice.framework dvaaudiodevice 12.1.0.0
LogSession.framework LogSession 8.1.0.40.48685
PlugPlugExternalObject.framework 9.2.0.46
AdobeScCore.framework AdobeScCore 4.5.11.1 82.2
AdobeSVGAGM.framework AdobeSVGAGM 1.0.44578 79.613055
dvametadataapi.framework dvametadataapi 12.1.0.0
CITThreading.framework
WRServices.framework
AdobeBIBUtils.framework AdobeBIBUtils 1.1.44658 79.613319
boost_threads.framework boost_threads 12.1.0.0
aif.framework aif 6.0.00.1 1.
AdobeCoolType.framework AdobeCoolType 5.17.00.44658 79.613319
dvamediatypes.framework dvamediatypes 12.1.0.0
AdbePM.framework AdbePM 4.0.00.377265 1.613549
boost_date_time.framework boost_date_time 12.1.0.0
dynamic-torqnative.framework Torq Native 1
AdobeMPS.framework AdobeMPS 5.8.1.44729 79.613613
dvaui.framework dvaui 12.1.0.0
ahclient.framework ahclient 4.0.0.0
ICUData.framework ICUData gtlib_12.0.23744
dvamarshal.framework dvamarshal 12.1.0.0
Unified Extensibility Platform uxp-3.3.7.56


Required plug-ins:

Accented Edges 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Adaptive Wide Angle 21.0.1, Ā© 2014-2019 Adobe. All rights reserved. - from the file ā€œAdaptive Wide Angle.pluginā€
Angled Strokes 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Average 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œAverage.pluginā€
Bas Relief 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
BMP 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Camera Raw 12.0 (322), Copyright Ā© 2019 Adobe Systems Incorporated - from the file ā€œCamera Raw.pluginā€
Camera Raw Filter 12.0 (322), Copyright Ā© 2019 Adobe Systems Incorporated - from the file ā€œCamera Raw.pluginā€
Chalk & Charcoal 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Charcoal 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Chrome 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Cineon 21.0 Ā© 2002-2019 Adobe. All rights reserved. - from the file ā€œCineon.pluginā€
Clouds 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œClouds.pluginā€
Color Halftone 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Colored Pencil 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
ContĆ© Crayon 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Craquelure 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Crop and Straighten Photos 21.0 Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œCropPhotosAuto.pluginā€
Crop and Straighten Photos Filter 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Crosshatch 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Crystallize 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Cutout 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Dark Strokes 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
De-Interlace 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Dicom 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œdicom.pluginā€
Difference Clouds 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œClouds.pluginā€
Diffuse Glow 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Displace 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Dry Brush 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Eazel Acquire 21.0 Ā© 2007-2019 Adobe. All rights reserved. - from the file ā€œEazelAcquire.pluginā€
Entropy 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Export Color Lookup Tables 21.0 Ā© 2012-2019 Adobe. All rights reserved. - from the file ā€œExport3DLUT.pluginā€
Extrude 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
FastCore Routines 21.0 Ā© 1990-2019 Adobe. All rights reserved. - from the file ā€œFastCore.pluginā€
Fibers 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Film Grain 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Filter Gallery 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Fresco 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Glass 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Glowing Edges 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Grain 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Graphic Pen 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Halftone Pattern 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Halide Bottlenecks 21.0 Ā© 2019 Adobe. All rights reserved. - from the file ā€œHalideBottlenecks.pluginā€
HDRMergeUI 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œHDRMergeUI.pluginā€
HSB/HSL 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
IFF Format 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
IGES 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œU3D.pluginā€
Ink Outlines 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
JPEG 2000 21.0 Ā© 2001-2019 Adobe. All rights reserved. - from the file ā€œJPEG2000.pluginā€
Kurtosis 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Lens Blur 21.0.1, Ā© 2002-2019 Adobe. All rights reserved. - from the file ā€œLens Blur.pluginā€
Lens Correction 21.0.1, Ā© 2002-2019 Adobe. All rights reserved. - from the file ā€œLens Correct.pluginā€
Lens Flare 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Liquify 21.0.1, Ā© 2001-2019 Adobe. All rights reserved. - from the file ā€œLiquify.pluginā€
Matlab Operation 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œChannelPort.pluginā€
Maximum 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Mean 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Measurement Core 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œMeasurementCore.pluginā€
Median 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Mezzotint 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Minimum 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
MMXCore Routines 21.0 Ā© 1990-2019 Adobe. All rights reserved. - from the file ā€œMMXCore.pluginā€
Mosaic Tiles 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Multiprocessor Support 21.0 Ā© 1990-2019 Adobe. All rights reserved. - from the file ā€œMultiProcessor Support.pluginā€
Neon Glow 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Note Paper 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
NTSC Colors 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œNTSC Colors.pluginā€
Ocean Ripple 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
OpenEXR 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Paint Daubs 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Palette Knife 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Patchwork 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Paths to Illustrator 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
PCX 21.0 Ā© 1989-2019 Adobe. All rights reserved. - from the file ā€œPCX.pluginā€
Photocopy 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Picture Package Filter 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œChannelPort.pluginā€
Pinch 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Pixar 21.0 Ā© 1989-2019 Adobe. All rights reserved. - from the file ā€œPixar.pluginā€
Plaster 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Plastic Wrap 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Pointillize 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Polar Coordinates 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Portable Bit Map 21.0 Ā© 1989-2019 Adobe. All rights reserved. - from the file ā€œPBM.pluginā€
Poster Edges 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
PRC 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œU3D.pluginā€
Radial Blur 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Radiance 21.0 Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œRadiance.pluginā€
Range 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Render Color Lookup Grid 21.0 Ā© 2012-2019 Adobe. All rights reserved. - from the file ā€œExport3DLUT.pluginā€
Reticulation 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Ripple 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Rough Pastels 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Save for Web 21.0.1, Ā© 1999-2019 Adobe. All rights reserved. - from the file ā€œSave for Web.pluginā€
ScriptingSupport 21.0, Ā© 2002-2019 Adobe. All rights reserved. - from the file ā€œScriptingSupport.pluginā€
Shake Reduction 21.0.1, Ā© 2014-2019 Adobe. All rights reserved. - from the file ā€œShake Reduction.pluginā€
Shear 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Skewness 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Smart Blur 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Smudge Stick 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Solarize 21.0 Ā© 1993-2019 Adobe. All rights reserved. - from the file ā€œSolarize.pluginā€
Spaces 21.0, Ā© 2015-2019 Adobe. All rights reserved. - from the file ā€œSpaces.pluginā€
Spatter 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Spherize 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Sponge 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Sprayed Strokes 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Stained Glass 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Stamp 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Standard Deviation 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Sumi-e 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Summation 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Targa 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Texturizer 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Tiles 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Torn Edges 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Twirl 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
U3D 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œU3D.pluginā€
Underpainting 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Vanishing Point 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œVanishingPoint.pluginā€
Variance 21.0 Ā© 2006-2019 Adobe. All rights reserved. - from the file ā€œstatistics.pluginā€
Water Paper 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Watercolor 21.0.1, Ā© 1991-2019 Adobe. All rights reserved. - from the file ā€œFilter Gallery.pluginā€
Wave 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Wind 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€
Wireless Bitmap 21.0 Ā© 1989-2019 Adobe. All rights reserved. - from the file ā€œWBMP.pluginā€
ZigZag 21.0.1, Ā© 2003-2019 Adobe. All rights reserved. - from the file ā€œStandard Multiplugin.pluginā€

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.1.0.156 - from the file "/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/UXP/com.adobe.ccx.start/"
CDO: 1.62.2
CmdN: 1.0.0
CDP: 1.89.2

Extensions:

com.adobe.Butler.backend 2.3.4 - from the file ā€œ/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.htmlā€
Libraries 1.0.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/index.htmlā€
com.adobe.stock.panel.licensing 0.1.0 - from the file ā€œ/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.stock.panel.licensing/index.htmlā€
New Document 3.0.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.0.0/fnft.html?v=3.0.0.4ā€
com.adobe.inapp.typekit.purchase 1.0.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/purchaseTypekit.htmlā€
Home 2.8.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.8.0/index.html?v=2.8.0.148ā€
com.adobe.capture.extension 1.0.0 - from the file ā€œ/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_6_70/extensions/capture/capture.htmlā€
Adobe Color Themes 6.1.0 - from the file ā€œ/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.htmlā€
Export As 4.8.12 - from the file ā€œ/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.htmlā€
Export As 4.8.12 - from the file ā€œ/Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/index.htmlā€

Installed TWAIN devices: NONE

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Adobe Employee ,
Nov 22, 2019 Nov 22, 2019

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Have you tried restoring your prefs? I see that the macOS openCL driver crashed.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 26, 2020 Oct 26, 2020

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Can we actually get some help with this?

Restoring preferences, fresh installations and other things dont work no matter how many different Adobe Employees say that it needs to be done so please, it can't be a complete enigma that people are having issues with the selection system and its tools so yeah, please skip the condescending "Have you tried turning it off and on" and start with the "We have a bugged line of code in the system and are trying to fix it"

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Sorry you're having trouble. This thread is quite old. What is the behavior you're seeing? What version of Photoshop? What OS? (Text from Help > System Info might help)

 

I looked in our system and I don't see any crash reports from you. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That should give us a hint about what you're seeing.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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I would provide crash reports but it isn't prompting them, even with the registry edited directly through CMD. I have trashed and reinstalled every single preference but it hasn't fixed it so there is something funny afoot

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New Here ,
Apr 16, 2022 Apr 16, 2022

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seriously Adobe needs to get this issue fixed. happening to me as well. Shouldn't be paying this much for a program that crashes every 2 mins....AB-SO-LUTELY  RIDICULOUS!

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New Here ,
May 20, 2022 May 20, 2022

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They have removed Legacy Compositing... is there another way to fix this issue? I have the same "lagging" only updating after scrolling in or out, and if I use the marquee tool and drag off the canvas Photoshop freezes and Task Manager tells me it is not responding.

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Community Beginner ,
Nov 11, 2020 Nov 11, 2020

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Same issue but I'm on a Surface laptop. Quite infuriating and wastes production time. No plugins installed.

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Same issue here. When using the rectangular marquee tool (using an Intuos 3 tablet), Photoshop CC 2019 hangs and has to be shut down via task manager. 

 

I only started experiencing this issue after I turned off the Pen & Ink "press and hold rightclick" feature in Windows 10 Settings. Can't say I can see why the two would be related but that's about the only thing I've changed recently as far as system config goes. 

 

my next port of call is

0) see if the tool behaves properly when using a mouse

1) to re-enable that right click feature

2) update CC and Photoshop

 

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Explorer ,
Apr 02, 2022 Apr 02, 2022

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I am also experienceing this on an intuos graphics tablet -- did you ever find the answer to this most inconvenient issue? Help would be very much appreciated... I've a deadline looming

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Community Beginner ,
Mar 04, 2022 Mar 04, 2022

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I'm experiencing the same issue. If i drag the rectangular Marquis while zoomed in, and the screen has to scroll, photoshop hangs and needs to be closed via task manager. I can't finish the project since i'm trying to make a complex all-ove pattern that needs to be cropped with percision. This is terrible. Please fix.

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New Here ,
Mar 20, 2022 Mar 20, 2022

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I found this thread as well, because I have had the same persistent problem!! 

 

I am nearly at the end of my rope with this issue, as it crashes so frequently on even the simplest projects. I am on V 23.2.2 on Windows 10 pro. 

 

 

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New Here ,
May 02, 2022 May 02, 2022

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Same issue here.. where's the fix? Photoshop is effectively unusable.

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