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DAulisio
Participant
April 21, 2019
Question

Photoshop CS4 freezes on startup

  • April 21, 2019
  • 4 replies
  • 2154 views

I am using a HP Pavilion 15-auD63nr laptop. I have been using Photoshop CS4 for years. All of a sudden when I open it up it freezes my cursor, and I have to go into task manager to close Photoshop and the cursor will work again. I am using a Wacom CTH-690K tablet. I have tried to uninstall and reinstall Photoshop, I checked that my graphics card was updated with the latest driver, and it was.  I am out of ideas, and I am not very computer savvy. Thank you in advance for your help.

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    4 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 2, 2019

    Try rolling back your video driver.

    Terri Stevens
    Terri Stevens
    Legend
    May 2, 2019

    Does this happen with the tablet disconnected and a mouse or trackpad used in it's place?

    Terri Stevens
    Terri Stevens
    Legend
    May 11, 2019

    As it works with your mouse and trackpad the issue has to be the tablet driver. Try getting an earlier version of the Wacom driver. Another solution may be to use the wintab.interface as that can be more compatible with CS4

    D
    DAulisioAuthor
    Participant
    May 11, 2019

    Thank you Terri, I don't have a mouse so didn't try that. I only tried the trackpad. PS has been working great with this tablet for last 3 years or so.

    Daniel E Lane
    Daniel E Lane
    Inspiring
    April 22, 2019

    What operating system are you using and have you done any updates to it recently?

    D
    DAulisioAuthor
    Participant
    May 1, 2019

    Daniel, I am on Windows 10, any updates go in automatically.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    May 2, 2019

    If your tablet is plugged in all time time see if unplugging it makes any difference.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    April 21, 2019

    Try resetting the photoshop cs4 preferences and see if that makes a difference

    Press and hold the Shift+Ctrl+Alt keys just after starting the launch of photoshop cs4

    Keep holding the keys down until you get a dialog asking if you want to Delete the adobe photoshop settings file

    (you have to be quick about pressing the keys or you won't get the dialog below)

    Press Yes

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