Photoshop CS4 is a disaster

[_ProArtist_]

I'm am just at a loss of words.

What a mess. It could not be any slower. What were you thinking Adobe?

You ripped apart the code just to add GPU support for what? To provide worse performance?

Make sure you DL the demo first... CS4 is a disaster.

The latest hardware cant even run it smoothly... Dont tell me its graphic drivers.

[Rob_Keijzer]

When an AV suite delays PS it shouldn't need to be completely disabled. Try to find a way in the AV-suite's configuration to "ignore" PS, instead of monitoring each step.

Rob

[Guest]

OK - I am another unhappy CS4 user. Same issues. I would like to know if there is any offical word from Adobe about this and when a patch will be available?

[Mike Sargent]

Rob

I've set Kaspersky to ignore the PS executable and the scratch disk, but there might well be another setting I've ignored, Kaspersky can be a be of a maze (to me anyway!), once you step outside of the standard configuration.

From a bloody freezin' Suffolk - I've never seen such a frost such as we've had this morning.

[Flawless_Star15D5]

Gordon #598

From various posts on the forum we know Adobe is aware of the problems, are working on them and (seemed) to have identified solutions to some of the issues.

Has there been any official comments? No.
When will a patch be available? When it's ready.

Anthony.

[Dave_Evanson]

Mike,
I had Kaspersky Antivirus 2009 and had no problems with CS4, as my license for Kaspersky recently came up for renewal I took the opportunity to upgrade to Kaspersky Internet Security 2009. I havent seen any difference in performance of CS4 (or any other application) since changing to KIS.

I did see that after installing KIS it had recognised that I had CS4 on the PC and added the Adobe applications to the Trusted Applications group for the firewall/registry access rules etc.
You are best completely uninstalling KAV before installing KIS and always remember to disable KIS before installing any Adobe applications.

[Mike Sargent]

Dave

Thanks for the info - I'll then go with the Kaspersky Internet Security 2009 option, I agree about always uninstalling the previous Kaspersky version before upgrading.

[Guest]

Out of interest I went with the slightly cheaper AV rather than the Internet Suite because the former does include malware and phishing detection and I wasn't bothered about the rest.

I have an instinctive distrust of "Suites". Yes, even Creative ones. ;)

[Mike Sargent]

John

Just ordered the suite from Amazon (3 user licence).

Amazon had a promotion for this, if you ordered £30's worth of other items, Kaspersky was half price. The 3 user suite was listed at £17.36 (which was already cheap) and I ended up getting it for £8.68.

Even if the suit doesn't work too well for me, 8 quid isn't too much too loose!

[Guest]

Fair enough. Good bargain!

[Guest]

I work for a nationwide NYSE company. At least a dozen of us in our corporate headquarters have upgraded to CS4 from CS3. We're now begging the poor network department to switch us back because Photoshop runs so poorly that we can barely do our jobs! I've tried many suggestions listed here (except for uninstalling my programs...those of us who work in a strictly regulated corporate environment can't install/uninstall virus scanning programs on a whim) and have experienced minimal improvement, if any.

My PC specs are apparently irrelevant, because there isn't a SINGLE INSTALL OF CS4 IN OUR CORPORATION that is working any better. We all have some variety of IBM/Lenovo Thinkpads (T60, T61, etc) or IBM desktop machines. Each of them easily exceeds every requirement of CS4.

Since Photoshop CS3 worked like a dream and Photoshop CS4 can't even display a sentence of text I typed within 10 seconds or let me move a selected rectangle across the screen without stuttering like a 386 trying to run Windows Vista, I hope Adobe has stopped blaming other programs for their problems and are working to fix their own buggy stuff.

[Guest]

Question, who here is having problems and also has a 8800 NVIDIA card?
I've seen all types of issues in other CS4 and CS3 products because the 8800 card.

[Guest]

D. Rutledge,
Google: after I read several websites on the T-60 and T-61 do not support opengl 2.0 the CS4 requires. I also question if the thinkpads even support shader 3.0. You can Google the information you need and give it to your IT people then have them call Intel and see if they are updating their card drivers. Good luck.

[Chris Cox]

D. Rutledge - you need to read the rest of the thread, because many people have found that the primary cause of their CS4 performance problems are drivers or third party software. Adobe can't fix third party drivers or software.

As already noted here and elsewhere: Adobe is working on the problems in the Adobe code.

Adobe has not once blamed third party software for all of the problems. But the majority of the problems have been traced to third party software. So, if you are having problems, doesn't it make sense to fix the ones under your control (or request your vendors fix the ones that they can fix and Adobe can't)?

If all installs within your company have the same problem, your IT environment is still a common factor. You need to work with your IT people to fix that environment - or at least rule it out as a likely cause of the problems you are seeing.

[mikeengles]

Hello

Wow! This is a large topic.
I have just loaded a trial of CS4 extended and compared it to my CS3 ordinary, using the 'Retouchartists' image and action benchmark.

CS3 with 83% of 2Gb of ram did the action in 3m.00s
CS4 with 83% of 2GB of ram did the action in 2m.28s.
All other parameters the same.
Pentium 4 2.53Ghz and Win XPpro SP2
I built the machine in DEC 2002.
I won't be buying CS4 as I don't think it offers a great deal, but it runs pretty damn well.

Mike Engles

[Guest]

So Photoshop CS4 requires OpenGL 2.0 support even if you have the OpenGL features turned off? Because turning them off has no effect on the performance on any of our machines.

I understand that Adobe can't fix third party problems. My point was that they somehow managed to get CS3 to fly under the same conditions, so it doesn't seem reasonable that many of these suggestions would solve the issue.

[_RachelKC_]

Wow. Well it sounds like you know what you're talking about ProArtist. I don't know what half of what you said means. LOL. But maybe I should return this book "Adobe Photoshop CS4" and look at getting CS3 instead!

Rachel

[Chris Cox]

D. Rutledge - CS3 didn't use all the same APIs that CS4 does. Thus CS4 is exposing more problems than CS3 did. Also, we never fully understand why some third party software has problems with one version and not another -- they rarely give us details about their bugs.

[Hudechrome-sd9sPI]

i they rarely give us details about their bugs

implying that they are released buggy? Or is it only buggy now that CS4 is out?

[Guest]

>I want my money back, but I'm beyond the 30-day limit.

Give your credit card company a call. Typically, they will go to bat for you if you've been ripped off within 60 days. Federal law governing interstate commerce may also apply in your case.

Alternatively, Adobe has been good in the past about addressing issues with PS so it might be worth hanging on until they release an update. As opposed to the unacceptable problems with Lightroom (submitted my letter of destruction), Adobe has acknowledged that a problem exists and is apparently working on this issue.

Apparently I'm one of the luckier ones running CS4 (and CS2). Problems with "sticky" adjustments and so forth are pretty minor although sometimes noticeable. I am 99% certain HP printer drivers that have not been updated by HP since the dark ages are responsible for this as well as some unrelated issues (Windows Recovery Console doesn't work following HP driver installation, etc.).

Thankfully, CS4 runs fast overall and no crashes thus far even working on multiple large 16 bit files with many layers and actions running. Curve adjustments (and other adjustments) can be a bit "jerky" at times but for me the ability to zoom smoothly at any percentage is very helpful. Saved me upgrading from a 20" to 27" monitor which would have cost a great deal more (still on the wish list, though!).

Have sent specs of my well worn system and so forth to Adobe engineers. I suspect they are correct in suggesting conflicts with third party drivers and/or programs are the root cause of the variable problems folks are experiencing. This is a huge challenge of course but patience will likely be rewarded.

For me CS4 is a killer application and will be truly awesome when the bugs get worked out. Thanks to Adam and Chris for responding in this forum.

[gener7]

>Wow! This is a large topic.
I have just loaded a trial of CS4 extended and compared it to my CS3 ordinary, using the 'Retouchartists' image and action benchmark.

CS4 Standard:

About 2m 30s on a Toshiba laptop Dual Core 1.73GHz/2MB ram/Windows Vista SP 1.
CS4 settings memory 71% (1170 MB) Cache level 4.

Not bad.

[mikeengles]

Hello Gener

Thanks for your reply.
I set about the comparison, because I also loaded the trial on A Dual Core HP at my work.This only had 1GB of ram and uses the main disk as Photoshop temp file. I got 2m30m out of this. I was considering upgrading my machine, but it does not seem worth it. I would be interested in other results with machines with say 3Mb/4mb DDR2 ram,separate hardisk and a Dual Core/Quadcore with up to 8mb of cache on XP pro. I will very likely buy another Intel motherboard.I am not bothered about fancy video cards. They seem more trouble than they are worth at the moment.

Mike Engles

[hhansard]

CS4 11x001Dev

53 seconds on the speed test

OGL disabled

System configuration listed in a previous post.

H

[digital gene]

Has anybody tried WINDOWS 7 BETA with CS4?
Has any ADOBE engineers tested CS4 on the new beta?

[BobLevine]

I have it downloaded here and will try to install it on a test machine
later on. It's Pentium D with 3 gigs of RAM.

For giggles I'm going to try the 64 bit version first and see how it
performs.

Bob

[_ProArtist_]

*BRUSH LAG? Read This...

Q,

Sorry i have been quite busy lately and just tried to read up on the thread. I did read your response and I'm thankful for you taking the time out to do a test.

I cant really add much in terms of a response other than I did a complete system reinstall recently and tried out CS3 vs CS4 again.

On default settings, CS4 was still horrible. It had the same exact performance issues as it did before doing a clean install of OS etc.

Anyways, i did read your message and decided it was a good time to try to compare CS3 vs CS4 again with your input in mind.

I was able to get CS4 to perform better by changing some OGL settings. I tried just about every combination of settings possible, and these did the trick.

I found that the best OpenGL performance came out of doing the following:

OpenGL - ON

Vsync - OFF

3D Interaction Acceleration - OFF

Force Bilinear Interpolation - OFF

Advanced Drawing - ON

Use for Image Display - OFF

Color Matching - ON

These settings helped with brush lag a lot. Doing the same "endless fast circular stroke" test that i asked you to do, I saw a lot less lag than with default opengl settings or any other configuration of opengl settings. HOWEVER... There was a slight lag and over time it did built up... but on the good side, it kept up fairly well and it is now useable. Now I know no one will likely do this kind of stroke often, but it helps to show the performance of the brush stroke. With the OGL settings i mentioned above, I was able to now draw with faster short strokes that many sketch artists are familiar with while gesturing a figure etc.

So those settings helped brush stroke performance. NOW... Its important to note that, with CS3 now on the same system, CS3 had absolutely ZERO lag. It was ridiculously smooth and still a lot better in every way BUT... atleast its now possible to draw a stroke in CS4 without it feeling "off" and annoying.

CS3 is virtually instant. With the same endless circular brush stroke test, CS3 keeps up perfectly and never lags.

To reiterate CS4 on default OGL settings had significant brush lag that made drawing impossible, painful and frustrating. With the above settings, It made it usable and pretty damn good... BUT still slower than CS3.

This was all tested on Quadcore QX6700, 8GB ram, Vista 64, GF 8800GTX at 2560x1600, full screen, intous3 tablet, etc.

I cant comment on any improved clone tool performance yet. (i havent given them a good run through on a photo). I was more concerned with brush performance because it was just in your face bad on default settings and all other variations of the OGL settings being on or off. I'll continue to compare and see what comes up, good bad or other wise.

I will also add this... I also tried overclocking the video card, and I did see some performance increase. Take that for what you will. It may be something to consider for those that are interested.

To all, i do recommend trying those settings to see if it improves your brush lag. It did in my case, but its still not as fast as CS3. CS3 is instant, while CS4 is now instant at very start of stroke and responsiveness retains fairly well for a moderate length stroke, but the longer it gets (fast strokes), a slight delay is present but it tends to keep up just behind your pointer. (Its just not instant like CS3). Its far better than it was at default settings, where from the very start, the stroke would draw on screen after you drew it.

With those OGL settings above, short quick strokes are now responsive enough to use. But i do have to stress that CS3 is still faster.

Q: also these were at 100% zoom. The zooming out performance increase was still there, but atleast now at 100% performance is better, dare i say usable.

Again i cant comment on the other issues cause i havent given them a run through yet.

CS4 with OpenGL off, was still slower than CS3.

If you have tried just about everything, including every combination of OpenGL settings in PS... try the ones above. I thought i had tried every combination with the best of my understanding of what i know of OpenGL... despite Adobe's poor descriptions of what these options actually do in PS... Anyways these settings helped greatly.