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msierra185
Participant
November 11, 2017
Question

Photoshop CS5 Crashes After Quitting on macOS High Sierra - Any Solutions?

I use Photoshop CS5 (mostly for drawing cartoons & comics) and when I was using macOS Sierra, it would crash after I quit the application, other than that it was working fine. I was able to fix it by changing the folder name “CS5ServiceManager” to “CS5ServiceManager.bak”.

However, recently I’ve Just updated my Mac to macOS High Sierra and now I’m having the same problem again and I don’t know how to fix it since the folder name is still the same “CS5ServiceManager.bak”. I was thinking of uninstalling and reinstalling Photoshop CS5 since I still have the disk but I’m not sure if it'll fix it. So far, Photoshop only crashes when I’m quitting the application. (Which I find odd since how can a software crash after closing it?) But as long that I’m still able to use Photoshop, that’s all that matters right? Or am I better using an alternative software for my art?

And so far it’s only Photoshop that‘s having the crashing problem, I did a quick check on Illustrator and Flash and they don’t crash after quitting the applications.

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    14 commentaires

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    dianed34433322
    dianed34433322
    Participant
    February 16, 2018

    I have a solution. I am using Photoshop CS5 (version 12.0.4) with macOS High Sierra (10.13.3). As far as I can tell everything in the program functions properly, but I have not done extensive testing. An annoying behaviour was that upon quitting Photoshop, it would unexpectedly quit. Annoying, but no harm done if all documents were saved and closed first. If the following Plug-in is removed, the unexpectedly quit is not presented.

    /Applications/Adobe Photoshop CS5/Plug-ins/Extensions/ScriptingSupport.plugin

    However, if one requires the scripting support I guess one is out of luck.

    Regards

      Doug001
      Doug001
      Participant
      February 28, 2018

      dianed34433322  wrote

      If the following Plug-in is removed, the unexpectedly quit is not presented.

      /Applications/Adobe Photoshop CS5/Plug-ins/Extensions/ScriptingSupport.plugin

      This worked for me.  Don't need to script PS currently, so Yay!

      Thank you!

        T
        Test Screen Name
        Legend
        January 20, 2018

        Well, they stopped selling it completely now because people didn't upgrade, and they needed to. Instead, you can subscribe to Photoshop from $10 per month.

        O
        OskWVA
        Participant
        January 23, 2018

        Just waisted 30 mins. chatting with someone from Adobe on how to fix the issue. They kept typing to me that they appreciated my patience and then after 30 mins. gave me the link for the forum. I had already went through the forum looking for an answer before contacting them. Please advise how to get rid of the annoying pop up that "Photoshop had quit unexpectedly". It was totally not "unexpectedly" because I closed the program myself and knew I was closing it. It was totally "expected".

        L
        laurencea73794477
        Participant
        January 20, 2018

        I have a solution for the Photoshop 5.5 crashes after quitting. On my machine, which is an older Mac Pro I have 2 separate drives, both SSDs. The main Boot Drive has OS 10.13.2 on it. A second drive has an older OS on it - 10.9.5, which I boot from to use older programs. It is on this drive that Photoshop 5.5 resides. I find that if I 'cross-launch' Photoshop from this drive while running the computer from the 10.13.2 drive the crashes disappear. The older system was formatted using an Extended (Journaled) format whereas the drive with 10.13.2 is formatted with Apple's newer APFS format. I believe this is the cause of the crashes. Using separately formatted partitions may also work to isolate Photoshop in a Extended (Journaled) environment. The Scratch Disk Preferences also seek out disk space using the Extended (journaled) format, so if you want maximum efficiency, you'll need another empty drive formatted as Extended (Journaled).

          Mylenium
          Mylenium
          Legend
          November 11, 2017

          So far, Photoshop only crashes when I’m quitting the application. (Which I find odd since how can a software crash after closing it?)

          Nothing odd about it. Programs don't simply cease operation, they have to actively unload from memory, stop threads and auxiliary processes, wipe temporary files. The rest are probably some kind of compatibility issue. After all, your CS 5 version is now getting old and was never designed or tested for High Sierra.

          Mylenium

          P
          petemcl
          Participant
          January 18, 2018

          Not tested?  I paid enough for that program to be tested forever!  Where do you find that information or are you just guessing?

            D Fosse
            Community Expert
            D FosseCommunity Expert
            Community Expert
            January 20, 2018

            petemcl  wrote

            Not tested?  I paid enough for that program to be tested forever!  Where do you find that information or are you just guessing?

            CS5 is 7 years old and they couldn't know what Apple would do seven years in the future. Which is quite a lot. Apple is well known to drop legacy support for frameworks and APIs, used by older software, without notice. In short, they are not providing backwards compatibility.

            When a new Photoshop version is released (we've had seven of them since CS5), the previous versions are dead and they get no more updates. Those go to the current version. This is how all companies operate, and this is why you need to upgrade and can't stay with old software forever.

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