Participant

Question

Photoshop CS5 freezes

Forum|Forum|15 years ago
May 14, 2010
52 replies
118015 views

Hi,

Have been using PS CS5 since the trial became available. But seems CS5 responds a lot slower than CS4. Sometimes, it just freezes or slow the whole computer down when I tried to open a many-layer file. I had to force quit the application, It's really frustrated because the system responds very slow even I tried to quit PS. Once it's quite, everyting's back to normal. Does anyone have this problem?

Thanks,

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DG. David Escalante

Known Participant

Im experiencing the same problem.

Photoshop CS5 suddenly freeze (it do not crash since the program itself still running). But I always have to use "force quit"

It mostly occurs when I chose the type tool (I mostly activate it from the keyboard shortcut), but it also crash randomly when I zoom in-out or when I drag something, this second is rare but still happening.

I noticed when photoshop freeze a process called "windowserver" use 100% of my processor and this always happens don´t matter what trigger the freeze on photoshop.

Im using Mac OS X 10.5.8 and my video chipset is not supported so I have not hardware acceleration.

All my fonts are verified and there is not conflict, error or any kind of corruption.

- David

Chris Cox

Legend

Topox - you may still want to try clearing the OS font caches.

The problems we're looking at for freezes are tied to the OS font cache being corrupted, and it doesn't seem to be related to specific fonts, but some sort of bug in the Apple font code.

DG. David Escalante

Known Participant

Oh yeah, I remember doing that the first time I installed CS5.

yes, Photoshop runs smoothly and without any kind of freeze, but it started to give me this problems later.

I will clean the cache font today and see if it gives me any problem soon.

I will keep in touch, thanks.

A

ashlie_h

Participating Frequently

I don't have dual monitors and still get the problem. I'm going to try cleaning out my fonts completely and see what happens.

L

lkemper

Participating Frequently

My MacBook Pro is not crashing (desktop is) but when I paint with a large brush on a moderate file (120MB) ,on the laptop, and use a 500 + pixel brush I can have a 5000 x 3000 pixel image and it takes the brush 8 seconds to get from one corner to the other. CS4 never did that!

_scott__

Legend

I have no idea if this is relevant but I had a freeze and did Force Quit (which actually worked after 4- 5 minutes) and when I restarted PS I got the message that PS encountered a problem with my display driver and has turned off GPU enhancements

You managed to quit Photoshop in the middle of an OpenGL call, so Photoshop thinks that the OpenGL call crashed the app, and that the video card driver has a bug :-)

When that happens with an nVidia 8800 card I simply close the image and reopen it...OGL is back then.

N

Nov1

Participant

It happend to me again. Shortly after opening a large PSD with lots of layers, I opened the Character panel, resulting in a system stall (is the best description I guess). I waited it out and forced quit. Than I tried to reproduce the stall by repeating all of the steps. Only this time everything worked fine. I know this is really aggravating for a bug fixer... but I'm also trying to understand what is causing the problems.

@Chris; if you want to, I can send you the 'problem details' wich was generated after I managed to forced quit.

_scott__

Legend

Just to mix it up a bit more... and cause further unintentional frustration.... I have yet to even touch the Type tool in CS5. The freezes are so apparent here that I haven't even considered using the text tool. So, the system sluggishness I see has no correlation to selecting or using the Type Tool.

Chris Cox

Legend

Scott - if font previews are turned on, then type can be rasterized for the previews even without touching the type tool.

And it happens in the background, so any problems would occur a while after launch.

V

vel0city_uk

Participant

I am also getting these system wide slowdowns - Photoshop CS5 is unusable for me. So far the slowdowns have been triggered by opening the Layer styles dialogue box, using the 3D tools, using Content Aware fill, or just rotating an image. My entire system becomes glacially unresponsive, but there *is* still life there, it's just that everything slows right down and runs incredibly slowly. PS can usually be force-quit from the Dock if I'm patient and wait for the OS to catch up with my mousing, but it can take up to 30 minutes to get any kind of control.

My system:

OSX 10.5.8

Model Name: Mac Pro

Model Identifier: MacPro4,1

Processor Name: Quad-Core Intel Xeon

Processor Speed: 2.26 GHz

Number Of Processors: 2

Total Number Of Cores: 8

L2 Cache (per core): 256 KB

L3 Cache (per processor): 8 MB

Memory: 16 GB

Graphics Chipset Model: ATI Radeon HD 4870

Display: Apple 30" Cinema Display

Wacom Intuos 3

Reverted back to CS4 until this mess gets resolved. Very disappointing as PS CS4 was hardly the poster child for stability and reliability.

A

Anonymous

We have exactly the same system except for the monitor and CS5 behaves exactly for us as it does for you. We did install it on a separate user account where it ran as advertised in both 32 and 64-bit modes. All our 32-bit plugins from Nik, Imaginomic, Alien Skin and even some from OnOne ran without a hitch in that separate user account. Go figure

Chris Cox

Legend

Does this only happen when working on document with many layers (and maybe layer groups)?

Do you get the slowdowns and freezes if the layers palette is hidden?

T

TreeRemoving

Participant

I also have some freezing problems. It was fixed by reinstalling it for me, I haven't had any problems since... let me know if it worked for you!

B

barbsman

Participant

i was going to upgrade to cs5 from elements 8 on my imac, but after reading all the problems people are having with cs5, i'm going to wait. for 600.00 i don't need the aggravation.

ralphsmith

Participating Frequently

Anyone else noticed that this thread now has over 1200 views? This seems to be a topic of concern for a lot of forum readers, but it's not Adobe's problem - "it's your buggy OS" (that ran every other PS software iteration without much issue at all). There ought to be a class-action suit against Adobe for releasing this so prematurely AND CHARGING FOR IT. We, the users - should at least be able to bill Adobe for all the lost hours trying to get it to function at least as well as CS4.

Mike_Ornellas

Participating Frequently

There is no doubt that the release of CS 5 was a corporate moronic mistake. With that said, you can't put the crap back in the toilet so deal with it. If Adobe corporate has any F-ing brains left, they will learn from this debacle and wake up. Until then, stop using the program if it causes you pain. Duh....

We have put a lid on the release at this point.

Other then that, yes its a mess. Yes they are tring to fix the mess. If you dont like mess, dont use it.

J

J453

Legend

For people with font issues, here's the doc on troubleshooting Fonts in Photoshop CS5 (including script to aid in finding troublesome fonts)

http://kb2.adobe.com/cps/843/cpsid_84363.html

For the people experiencing slowdowns/freezes, have you tried creating a new user account and running Photoshop from the new user account?

Have you tried a clean install of the OS (from the OS install disk, not from and image or from Time Machine, with a fresh user account) on a second harddrive? (Like an external USB or Firewire drive)

A

Anonymous

hy friends ...am krish from india i too have de same problem

in my pc have 2gb ddr2 667bus ram and core to due processor 2.53 processor ,9400 nvidia graphic card ,64bit windows 7 os

am using but when am using my photoshop i put image resolution as 300 , its very slow for me and many times

my pc freezes for long any one cal plz help me .. how to make fast my pc and photoshop cs5 for me ....

my mail id mohankrish420@gmail.com plz any one help me

Mike_Ornellas

Participating Frequently

You are arguing over semantics and not substance. If you really want to help out, you may want to suggest possible alternative example(s) to show conditions which the software fails. Other then that, you are pissing in the wind. I for one have givein up on Adobe on many fronts, but to bitch for the sake of bitching is pointless.

Trust me on that one.

A

Anonymous

Chris first of all don't let them bash you for trying to help. Secondly I am having the same problem with my Photoshop CS5 freezing up when I select the font tool. It only happens when I try and use the font tool could this be due to a duplicated font or some other reason? My system is a 17" MacBook Pro 10.5.8

2.33 GHz Intel Core 2 Duo

2GB RAM

Besides this problem I have been very pleased with the CS5 even though I do wish the rest of the CS5 programs were 64 bit.

Chris Cox

Legend

If just Photoshop is freezing, and only when rendering type previews or selecting the type tool -- yes, that could be due to a font problem (duplicates aren't a problem, but corrupt fonts, and bugs in some Apple's font APIs are problems).

F

font9a

Participating Frequently

Here's a rich one.

I had five 5MB PSDs open to try to standardize some design language details between the comps.

I am OCD to the point of … well something not YET pathological about keeping my Font Book spotless (validations) & even going so far to check every single font out in fontographer before calling it good enough to install. I also use Adobe's font diagnostic tool.

In this last situation I was composing a snippet of type in a type layer (maybe 40 characters) and needed to change the text box dimensions. When I selected the characters using the "T" tool the entire PSD document inverted colors (literally) and froze to the point where no other system functions (even cmd+opt+esc) were available. It did not grey out a kernel panic, but all my edits were gone (darn me for not saving after every edit commit!) The font in question was a licensed version of Helvetica Neue LT 55 Roman.

Anyhow, even with decent font hygiene it seems 10.6… and 12.0… don't play nice with one another, yet.

Hard system reboot using the power button on my 2010 17" MBP i7 / 8GB.

I have gotten other catastrophic PS crashes before and after this incident, but none were when I was using the font tool.

fodder for the fire..

C-Wave

Inspiring

Another user with the exact same freeze issue on 10.5 and 10.6. If I wait long enough, it usually fixes itself, but sometimes it is over half an hour.

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