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Participant
May 14, 2010
Pregunta

Photoshop CS5 freezes

  • May 14, 2010
  • 52 respuestas
  • 118015 visualizaciones

Hi,

Have been using PS CS5 since the trial became available. But seems CS5 responds a lot slower than CS4. Sometimes, it just freezes or slow the whole computer down when I tried to open a many-layer file. I had to force quit the application, It's really frustrated because the system responds very slow even I tried to quit PS. Once it's quite, everyting's back to normal. Does anyone have this problem?

Thanks,

    Este tema ha sido cerrado para respuestas.

    52 respuestas

    August 24, 2010

    I was having the same problem, but not anymore. The problem seems to be happening from some font that isn't getting detected in all those programs to find corrupt fonts.

    I copied all my fonts into a separate folder and backed up my entire computer on an external. Then, I wiped my system clean and upgraded to 10.6.4 from 10.5.8. After that I reinstalled everything. I keep my previous fonts in that separate folder on my desktop so if I happen to need a font that isn't installed, I install it when it is needed. Then if the problem arrises again I will know what font it is.

    Since starting over with a clean slate and only having the necessary and a small amount of fonts installed to do my everyday work, I have not had a problem. I would suggest anyone having problems to try this out. It has helped me tremendously by being able to get work done!

    Participating Frequently
    August 23, 2010

    I am running 10.5.8.  I have 2 x 2.8 Quad-Core Intel Xeon processors, 16 GB 800 mhz DDR2 chips.  I have an ATI Radeon HD 2600 graphics card, and I have just cleared my font caches and turned off OGL. I have checked all my fonts and I do not have Font Agent.

    I rebooted was up for about 30sec and FREEZE. I have this freeze several times per day.  We have several machines of the same design and all are doing the same thing.

    All that I am reading is finger pointing, which is no help to your loyal users. I understand everyone getting upset about paying this much money and not being able to use it. I really don't care whose fault it is, I just would like it fixed.

    Is my only option to able to work, is going back and reinstalling CS4?  Everything worked great with it.

    Known Participant
    August 23, 2010

    sambojo wrote:

    I am running 10.5.8.  I have 2 x 2.8 Quad-Core Intel Xeon processors, 16 GB 800 mhz DDR2 chips.  I have an ATI Radeon HD 2600 graphics card, and I have just cleared my font caches and turned off OGL. I have checked all my fonts and I do not have Font Agent.

    I rebooted was up for about 30sec and FREEZE. I have this freeze several times per day.  We have several machines of the same design and all are doing the same thing.

    All that I am reading is finger pointing, which is no help to your loyal users. I understand everyone getting upset about paying this much money and not being able to use it. I really don't care whose fault it is, I just would like it fixed.

    Is my only option to able to work, is going back and reinstalling CS4?  Everything worked great with it.

    anything in the system logs?

    Participating Frequently
    August 23, 2010

    I don't know if there is. I really don't know what I am looking at.

    Participating Frequently
    August 9, 2010

    Holding my breath, but clearing all the font caches with FontNuke has made the problem go away, at least for a while. Been working for 30 minutes or so with no problems and never did that before.

    kitoda
    Adobe Employee
    Adobe Employee
    August 9, 2010

    Yes, Fontfworker is just for 10.6 system. We received few bugs during CS5 development cycle, but this was Apple issue.

    I am glad to hear that FontNuke worked!

    valpnow
    Participant
    August 11, 2010

    After one week with turned off OpenGL I can truly say PS didnt crashed or freezed even once (working with the same files). Unfortunately I get used to new zooming and such so really can't wait for new official drivers

    Participant
    August 2, 2010

    Okay,  I just unwittingly uploaded brand new CS5 Design Premium w/Photoshop Extended this morning.

    My machine:

    MacPro Dual Quad Core (Xeon) at 2.8 GHz

    12GB Memory @ 667Mhz

    OS X 10.5.8

    ATI Radeon HD 2600 Graphics Card

    Problem:  Exactly as has been described over & over in this forum.  Launch Photoshop CS5 no problem.  Click on Type tool.  Machine freezes and takes 10-20 minutes to Force Quit.

    What should I do?  I read through about 70% of the posts, and have little confidence that a helpline from Adobe is going to be a productive use of my time.  Do I need to just keep using CS4 til a fix comes?  I'm OK with that, but others I work with may not be.

    Thanks for any possible assistance.

    Known Participant
    August 2, 2010

    Read Chris Cox's posts; he mentions that there is in fact a problem with some fonts  in the CS5 and has addressed this in several posts.  There seems to be several problems going on; fonts and graphic cards and Apple not working with Adobe correctly.

    He mentioned nVDIA cards as having problems; I don't know about the Radeon cards though.

    Nicole

    ps. You may need to use CS4 for awhile but I'm no expert and who knows how close they are to a fix but get ahold of him anyway and read his posts.

    Participating Frequently
    August 2, 2010

    I do believe that there is an update that takes care of the bug but as I understand it you can not get updates for a trial version I find it hard to believe that Adobe would offer a trial version without already including the update That would put off many potential buyer.

    Anyone experiencing the freeze problem may conclude that there equipment cannot handle the new CS5 so it would be to my puzzelment that this would be the case but it maybe so. I think that a quick check of what version was dowenloaded may give you the answer.

    I am running a PC so I cannot tell you if you have the update included with your dowenloaded version. Maybe someone on the Mac side can Pobox119 signing off     

    Known Participant
    July 26, 2010

    First of all I don't want to hear from anyone if my spelling is wrong or if I don't give all the info on what machine I am running or anything else that isn't of great importance; I'm not in the mood!!!!

    I was using  PS5 for about a month without any problems; prior to that the beta version without any problems, Photoshop is now freezing every time I try to open it. I also upgraded to Safari 5 when it was released and Safari is freezing now. I don't know the connection; don't know how to unravel the two problems.

    I unchecked 32mode in Photoshop and in Safari; now the opening window for PS says ver.12 x 64 but is completely freezing after booting up and I have to force quit it.

    I have double checked my 3rd part plugins; made sure they were compatible, deleted anything I wasn't sure about.

    I also upgraded to Lightroom 3 without any problems.

    Since Safari isn't an Adobe product, I don't know if I can get answers on that here but it's strange that they are both freezing.

    Thanks for any help and I will add anything if it would help isolate the problem.

    Macbook Pro 17" Intel Core 2 Duo 2.4 ghz 3 gb ram   NVIDIA GeForce 8600M GT [can't find upgrade drivers for this for Mac] - Snow Leopard

    Known Participant
    July 26, 2010

    don't hit me- but you don't mention the version of snow leopard

    if it's 10.6.4 (you can check by choosing about this mac from the apple menu top left) it may be the graphics driver issue.

    after a crash, open the console (applications/utilities) and look for errors in "all messages" if there's a list of stuff containing "opengl" then that's definite.

    right now the only solution is to use the drivers in 10.6.3. if you aren't sure how to do this manually then you're safer reinstalling snowleopard from the dvd then running the 10.6.3 update from apple's site, but not upgrading to 10.6.4 untill the issue is fixed (turn off auto updates!)

    freezing on start might be a bad pref file. start photoshop holding down Command+Option+Shift and follow the prompts

    if all else fails reinstall.

    Participating Frequently
    July 24, 2010

    In the future know that I will not respond to anything that is not on the subject if you come here to play then you do not have trouble with photoshop.

    or at least you can not be taken seriously.

    Known Participant
    July 24, 2010

    pobox119 wrote:

    In the future know that I will not respond to anything that is not on the subject if you come here to play then you do not have trouble with photoshop.

    or at least you can not be taken seriously.

    hi pobox119

    i absolutely meant no offence to you, i was trying to make two points in a playful way.

    firstly, if you post an image of text, instead of real text, then the forum search engine can't index your message. so anything useful or helpful you post will never turn up in a search.

    secondly, simply put, it's rare for macs and PC's to share the same bugs . by mixing posts about different systems it makes it much harder for someone with a problem to search the forums for a quick solution for their rig.

    the good people in the PC side of the forum are MUCH more likely to be able to help you with your windows7 problems, and i genuinely hope they can. i know how miserable it can be trying to get everything running smoothly- good luck, and best wishes!

    Participating Frequently
    July 23, 2010

    _scott__
    Legend
    July 23, 2010

    Why are you posting images of text?

    Known Participant
    July 23, 2010

    why's he asking for the specs of the machines in a mac support forum, when he's trying to troubleshoot a windows pc's?

    Participant
    July 23, 2010

    Just chiming in....I've had the occasional freeze here and there, usually not worth much more than an eyeroll and re-launch, but now I have something consistent.

    I have a reasonably large (2770x1957) jpg (1.7 MB) that needs some touching up--specifically, cloning.  When I use the stamp tool, it works for a few seconds and then Photoshop freezes.  Consistently and always with this image.  I don't use the Stamp very often so this may be the first time I've used the tool since upgrading to CS5.  It freezes whether I (1) clone-and-stamp to the same layer as the original (background layer of the original jpg); (2) create a new layer, save as psd, and clone to the new layer; or (3) copy the contents of the original jpg into a new document, create a new layer, and try to clone to that.  First time it happened, I had a number of other documents open totaling several hundred MB.  Subsequent attempts to work on the image, even if it's the only document open, have all produced the same results.  Used my old installation of CS3 instead and it worked fine.

    On a possibly-related note, preferences related to PS CS5 seem to be disappearing.  Over the past couple I noticed dialogs appearing that I've already told not to appear anymore (something to the effect of "you have too many layers/layer groups; this file may not be readable to older versions of Photoshop").  And the PS icon disappeared from the Dock for the second time this week.

    Mysterious, indeed.

    OS 10.6.4; 2x3GHz Dual-core, 24 GB RAM.

    Known Participant
    July 23, 2010

    thewocky wrote:

    Just chiming in....I've had the occasional freeze here and there, usually not worth much more than an eyeroll and re-launch, but now I have something consistent.

    I have a reasonably large (2770x1957) jpg (1.7 MB) that needs some touching up--specifically, cloning.  When I use the stamp tool, it works for a few seconds and then Photoshop freezes.  Consistently and always with this image.  I don't use the Stamp very often so this may be the first time I've used the tool since upgrading to CS5.  It freezes whether I (1) clone-and-stamp to the same layer as the original (background layer of the original jpg); (2) create a new layer, save as psd, and clone to the new layer; or (3) copy the contents of the original jpg into a new document, create a new layer, and try to clone to that.  First time it happened, I had a number of other documents open totaling several hundred MB.  Subsequent attempts to work on the image, even if it's the only document open, have all produced the same results.  Used my old installation of CS3 instead and it worked fine.

    On a possibly-related note, preferences related to PS CS5 seem to be disappearing.  Over the past couple I noticed dialogs appearing that I've already told not to appear anymore (something to the effect of "you have too many layers/layer groups; this file may not be readable to older versions of Photoshop").  And the PS icon disappeared from the Dock for the second time this week.

    Mysterious, indeed.

    OS 10.6.4; 2x3GHz Dual-core, 24 GB RAM.

    hi,

    the dialog prefs (and actually loads of photoshop bits including saved actions and brushes!) are only saved on quit, so if photoshop or your mac crashes these changes are lost (to repeat, this includes any new brush presets or newly created actions- madness!)

    so i guess you might have a corrupted PS pref file you'll have to dump, or a disk error (never hurts to run disk verify on your hdd if you've had a forced reboot)

    (2770x1957) ain't that big btw, PS should be able to east that for breakfast i guess there's a small chance it's a bad memory stick that's only giving you trouble if you don't usually stress PS that hard

    Participating Frequently
    July 22, 2010

    I am sorry to report that it is not the graphics card. Even though the the replacement gaaphics card is quieter the same freeze up has returned this speaks to the randomness of the freeze ups I worked in Photoshop CS4 for a couple of hours after i swapped the graphics card and the next day I was sure that the problem was addressed but yesterday the PC went right bask to freezing up every 15 or 20 minutes.

    Some one was good enough to give  an Adobe website that gives one a step by step process for diagnosing freeze ups and I have been going through that agonizing procedure but so far it has revealed no incites, if I find something I will let everyone Know.

    But hear lies the real problem I thought that i had foud the answer to the freeze up problem, only to find out a day and a half later that I had found nothing.

    with this occurring randomly, it will take  a week or more of teasting after each perceived fix to be sure that I have truly found the real culprit.

    As a case in point I tried working with the 64 bit Quad core 8gig CS5 system after trying some of the changes in the performence settings that was suggested on the website for freeze ups and I worked for almost four hours with a large file with mutable layers, paths, and channels but then i was simpley painting a small area with a 20 pixel brush and it froze up.

    I do think that we will not get a lot of attention until there are a lot more of us. the mac people did wave a problem that was not exactly the same but I read all of the posts and although ther problem  was centered around the fonts, it goes to show that there is a definiet issue there and the post states that they have solved that problem bbut how was it solved there are mac people now coming to this post because they have tried all the supposed fixes and they  still have the problem.

    having said that I do not want my money back I want a usable application and of course I want it soon before I hert myself physically and finanicially beating  this PC into submission with a sledge hammer    

    Chris Cox
    Legend
    July 23, 2010

    Keep reading.

    There are 2 known issues causing freezes now: a bug in Apple's font code (which can also crash), and bugs in Apple's 10.6.4 NVidia graphics drivers (which can also crash).  Both are waiting for fixes from Apple.

    Beyond that, nobody has produced steps or evidence of another freezing issue.

    Participating Frequently
    August 21, 2010

    Chris I have a curious problem.  As per your suggestion I turned off Open GL and Photoshop behaved for about 2 months, no freezes, type tool worked fine etc.  Now just 2 days ago the problems have come back and Open GL is still off.  I have added nothing to the computer.  But now when I type it takes several moments for type to appear, (even in the Save dialog box!)  the program freezes at random times, etc. it has become almost unusable again waiting for the spinning beach ball.  Any suggestions?

    Participating Frequently
    July 20, 2010

    Did the update fix everyone's issues? I'm still having freezes. Ironically I had cleaned up my fonts before the update and it seemed to be running better. Then when I updated the freezes returned.

    ericb007man
    Known Participant
    July 20, 2010

    A friendly Adobe employee helped me with this solution. Did you try this yet?

    Delete these folders in red /Users/<username>/Library/Caches/Adobe/TypeSupport/
    (for CS4, it's /Library/Caches/Adobe/TypeSupport/)

    And

    /Library/Application Support/Adobe/TypeSupport/CS5

    Participating Frequently
    July 20, 2010

    Good day everyone, I have just recently found that I have a bad graphics card. Bad in that it will work but when it is heavly taxed I think  that it is what is causing my freeze up.

    As I have explained to everyone I am lucky that I have more then one PC with the same parts so I just swapped the two graphic cards. I am not 100% about this yet because I have not had the chance to fully test it with Photoshop CS4 or CS5 with a very large fills for several hours but I went from a PC freeze up every 20 or 30 minutes too useing Photoshop CS5 (64 bit) for several hours before turning in for the evening.

    Another reason for my otimistic outlook is that with the card, that I think was bad, you could actually hear the card making a whooshing sound when I would zoom-in and the PC would freeze up less frequently when I would turn off the (open GL).

    I first noticed the whooshing sound the first time I turned on the (open GL) and had thought that this was the sound of Photoshop directly taxing the graphics processor. (I love my imagination) it is very creative! 

    I will report back to confirm one way or another. I hope you find the answer to your problem it is so upsetting to the creative processes to have to deal with this kind of thing but it is in our challenges' that we define our true character.

    I am sure it was Chris that said that freeze ups and crashes are caused by hardware and I believe that this is correct but you have to be very careful at what and how you define your problem my Problem was that the PC would not respond (at all) through any human interface device Keyboard, Mouse, Pen-tablet, this would leave me no option other then a forced shut down through the PC-tower (power button)

    pobox119 signing off