Photoshop CS6 suddenly a trial version of Extended.

[oldbalddude]

Launched Photoshop CS6 this morning, and suddenly it is a trial version of CS6 Extended. I did not ask for this, I do not want this, I bought, paid for and registered the regular version on the day it was released. I am not renting the software via that stupid creative clod thing, I bought it the regular way. What is happening here? Is this going to happen every time they release a minor update? How do I make it go away?

[castl1]

13.0.2?

[ClintGryke]

And you didn't even get the 32767 days. You could try ringing Adobe Customer Support or I hear there is a very nice man in India who can fix it for you for a mere $109.

[Gleber909]

ClintGryke +1

Heh.

[sungyle]

Waking up my son in the morning is now easier than waking up Adobe...  This is becoming a funny struggle.  Cheers.

[Chris Cox]

The good news is that I was able to capture some log files that may help track down the cause.

The bad news is that I don't have any updates yet.

[smei_ch]

Just got the following message from Adobe support:

"

Hi , 

Thank you for contacting Adobe,you contacted us regarding Activation support and as you still need  help please contact us

again:http://www.adobe.com/support/contactWe hope to see you again soon.Thank you for your inquiryBest

regards,

........... Customer Support

"

No real help, these guys don't seem to be hired to support but to shy customers away. What is going on at Adobe??

[ssprengel]

Adobe is already working on a solution, but it takes some days, especially over the holidays, to have it tested for any other side-effects. Just continue to run the Trial version until Adobe releases a fix.

[castl1]

I'm not trusting the 13.0.3 since it's brand new. I'll wait for other

guinea pigs to test it out.

All I did to solve the problem for almost 2 days now was to uninstall PS,

go to my products, reinstall CS6 using the alternate method, and then, once

it was reinstalled I ONLY installed the ACR 7.3 update from the list I

found under the help tab of the software.

Then, I went to the Adobe.com site and found the 13.0.1 update and did that

one only.

So far, so good.

Best wishes

[Lacroix63]

@ Steve and Barry (Staff)

What I find odd to me is that when 13.0.2 was released a week ago, I went ahead and updated my iMAC and MacBook Pro at the same time.  The iMac kept reverting to the Trial pop-up every day while the MBP was and is still fine with 13.0.2 no problem at all.  I can't explain this theory... I've launched PS CS6 Extended multiple times within the last week or so and only the iMAC is having this issue and not a single instance with the MBP.  Both systems are running the same OS latest version... odd!

[Barry Young]

Not all our users are hitting this, so it's not surprising that it works on one system and not the other. We're still trying to figure out why it fails.

It looks like there is a permissions issue when saving the license cache file but that is just a theory at the moment.

Barry

[castl1]

That IS strange! I have it on an AIR, but I only installed it with the

13.0.1 update, not wanting to test the .2 version.

[Time2Rip]

@sungyle I had the same type of challenge when I first encountered this issue and contacted customer support.  My chat was slightly different as the individual started a conversation and then dissapeared never to return.  I finally sent a note indicating that chat means two way communication and then signed off...what a frikken joke.

All, I've done an unistall/reinstall and followed what @ClintGryke suggested a few days ago and I have had zero problems...I updated only to 13.0.1 and ACR 7.3 and nothing else.  Everything is working fine now and I don't see any reason to update PSCS6 until I am 100% sure that Adobe has a bug fix in place and that it has been thouroughly tested.

To Adobe, this is BS...what kind of Mikey Mouse customer support are you providing? 

If any of you know Scott Kelby, maybe you can send him an email and ask him to get involved.  Maybe he can get Adobe off their a$$'s to get this fixed and send out some type of communication...it's been going on way to long!

[sungyle]

Ah, Scott Kelby, where are you?  I will go to N.A.P.P. to see if they have anything to say about this...  But thank you.  I think I was too tired 2:30 in the morning fighting, struggling and all scared to hell like end of the world... but again, I must thank everybody in this group who are so patient, so supportive and so knowledgeable.

[Will Hammond]

@ Chris Cox.

Hiya Chris! Great to see your name pop up on here, haven't spoken to you since the old AOL Chat days! (I was Imagewerks on AOL). Hope you are well and glad to see you are still with the Big A. If you run into the Clevenger brothers please pass on my best regards,

Dr. Will Hammond

[Hecubus114]

Looks like it's doing it for everything that had a recent update - tried opening Illustrator and got the same message.  They all are referring to my Production Premium set.  Last one had the "32767 days remaining"

[Chris Cox]

Hey Image! 

I seem to be running into a lot of folks from that chat these days.

Yeah, I see PhilClevenger every week or so in the office.  I'll say hi.

[Stacey Bindman]

This is the 4th or 5th time that this has happened.

It's starting to be totally unacceptable to put software after the Beta Version, and supposed updates, only to have a continual on-going disruption.

It should be a no-brainer for Adobe to resolve this problem once and for all.

And please non-Adobe people, stop asking what computer I have, what OS I have, did I update the plug-in, etc., etc., this is an Adobe problem, and let Adobe solve this!

[richardn]

Stacey,

If you're using a Mac could I suggest that you "repair permissions" using Disk Utility

I sent Barry my log files and he asked me to do this.  It seems to have solved the problem.

I put a link to instructions on how to do this earlier in the thread.

[ashleykaryl]

I installed 13.0.3, which appeared to resolve the serial number issue and then I repaired the permissions using Disk Utility. The next time I started Photoshop the problem was back!

[sungyle]

I don't know why but I have a feeling this is not a PS CS6 problem.  However, I have noticed but I have no idea what the "Adobe Extension Manager CS6.app" is supposed to do and why it is there.  I simply have a feeling this may be an area some experts can clarify for us.

The reason I think that way is because I paid for a working copy of CS6, no 3D.  But what the pop up tries to do is to change my CS6 into a trial copy of CS6 "extended" complete with 3D capability.  I really don't mind that except the pop up does not allow me to buy the more expensive copy of CS6 so I can just go back to work quietly, effectively, instead of wasting my time trying to find the 24 digit code and type them in slowly. Money is not the biggest problem.  It is the interruptions that I don't need especially the frequency of this happening and it is interrupting my productivity.

So, if someone out there who is technically savvy and has time to experiment with deleting and reinstalling CS6, please check out this Extension Manager, tell us what it really does and if it is ok just to delete it.  If, by deleting this, our problem actually goes away (such as, CS6 cannot call this extension manager any more after you deleted it and there is no impact on CS6 itself...), then, we can just go back to work until Adobe come up with CS6 V14, hopefully, bug free.

Why can't I do this myself?  I am not technically savvy, not sure if I screw around inside I will hurt the program.  I must concentrate on doing photography and not software engineering.  I am sorry.  I drive, I can't change spark plugs, at least to fool around with them to learn how to keep the car running.

Please advice and help.

[castl1]

I'm not sure how this keeps getting missed. It's simple. Uninstall.

Reinstall. Only update Adobe Camera RAW 7.3 from with the help, update menu

within PS itself. Then go to adobe.com, downloads, type in a search for PS

CS6 13.0.1, download, install, and that's all you do.

[ClintGryke]

castl1 wrote:

I'm not sure how this keeps getting missed. It's simple. Uninstall.

Reinstall. Only update Adobe Camera RAW 7.3 from with the help, update menu

within PS itself. Then go to adobe.com, downloads, type in a search for PS

CS6 13.0.1, download, install, and that's all you do.

I'll second that. The solution is simple.  Forget the updates. Forget repairing permissions. Just go back to 13.01. The 13.03 update does not fix the problem.

[castl1]

Thanks. I can't remember who the original discoverer of the vaccine was,

but he's out there and deserves a medal. I read about some of these

"solutions" people are trying and I grimace and empathize with their pain!!

[ClintGryke]

I think probably lots of people discovered it simultaneously. Reinstalling is always one of the first things you think about when something like this happens. It took me two shots in fact as the first time I made the mistake of going back to 13.02. 

Of course there may be people who can't go back - somebody said Cloud subscribers are not be able to do it? And there are people like sungyle who really doesn't feel confident enough to tinker with his (I presume) system even though it is simple. And there are others who are having similar licensing problems which are not related to the PSCS6 update.

But I do get the feeling there are some people who just won't take their medicine. They want Adobe to fix it yesterday even though that is impossible. Well if they want to bang their heads off the wall rather than accept the fix, that is up to them.

[Pix-FX Design]

i've tryed to replace illustrator, indesign and photoshop wirth the older versions from my time-machine-backup, but the message is the same. i can only launch the programms as tryal-versions.

can anybody tell me which files are defect and where i can find the corrupted files - maybe a replacement of these files with an older backup-file could help.