Photoshop does not see Pantone Connect plugin

Community Beginner ,
Aug 22, 2022 Aug 22, 2022

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We have an enterprise Adobe license and were today surprised to find we cannot use Pantone spot colors as we have in the past. We have purchased an annual subscription to Pantone Connect and installed the Pantone Connect plugin in Adobe Creative Cloud, but is not working in Photoshop. The duotones that use Pantone spot colors are still rendering as black and black. All our Adobe apps seem to be up to date. Can you help us understand what might be wrong?

Windows 10

PS version 23.5

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Guide ,
Aug 22, 2022 Aug 22, 2022

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From what i understand, the Pantone app is a hot mess and their tech support is just as bad.

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Community Expert ,
Aug 22, 2022 Aug 22, 2022

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@DiHall 

 

Pantone pulled out of Adobe and is now offering this plug-in by subscription. The ratings are pretty low. I looked this up to try to get more information for you. One thing I read several times is that you need to close and restart Photoshop. Because you didn't say, I have to ask if you did this step?

 

Try this link and read the following three numbered paragraphs with it:

https://exchange.adobe.com/creativecloud.details.103029.pantone-connect.html

A1A5662B-CC60-4172-8F59-26B66BDA125A.jpeg

 

1. Have you tried each of the troubleshooting steps under the heading "Installation Instructions & Troubleshooting" in the Product Info tab (first tab)?

 

 

2. I see that the developer is answering some comments on Ratings and Reviews tab (second tab), so you might try posting there.

 

 

3. The Where to Find It tab (third tab) has an email address for support from Pantone. This is only two short paragraphs, so I've copied it here:

 

"After downloading Pantone Connect, you will need to close and restart your Adobe application. After restart, go to Window--Extensions--Pantone Connect to open the extension.

"If install was not successful, proceed to directions using ZXP download from our product page on Pantone.com and the Anastasiy Extension Manager. Contact us via support@pantone.com if you require assistance, we are very happy to help get you up and running quickly!"

 

Let us know if any of this works for you.

 

Jane

Forum volunteer

 

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Participant ,
Aug 30, 2022 Aug 30, 2022

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Hi Jane,

 

I have the same issue. I have the Pantone Connect plugin is installed, and it's available in InDesign and Illustrator, but not Photoshop. I have tried contacting Pantone support, but have yet to recieve a reply. It's been five days.

 

I cannot leave a review on the adobe exhange page either. I get a Failed to submit the form error.

 

It also looks like the app has been withdrawn from the Apple Store. It doesn't come up in the search for my colleagues. So they have now have no access to Pantone Colour Bridge swatches.

 

It's a hot mess. Do you know how I can escalate this with adobe?

 

Thanks,

Will

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Participant ,
Aug 30, 2022 Aug 30, 2022

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Apologies for the typos.

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Guide ,
Aug 30, 2022 Aug 30, 2022

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I see it in the app store, but looks like it's iPad only?

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Participant ,
Aug 31, 2022 Aug 31, 2022

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LATEST

That's an alternative version; the one I have appears to have been removed from the apple store.

 

This is the official Pantone Connect app:

https://exchange.adobe.com/creativecloud.details.103029.pantone-connect.html

 

iPad and iPhone only version:

https://apps.apple.com/gb/app/pantone-connect/id1491023737

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Contributor ,
Aug 30, 2022 Aug 30, 2022

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THe first time I installed the plugin it took me a while to find it.  Maybe you are experiencing the same issue (?)

 

Window>Extension(legacy)>Pantone Connect

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Community Beginner ,
Aug 30, 2022 Aug 30, 2022

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I figured it out so the extension shows up. Haven't seen much in the way of instructions on how to use it, though. Do we just use the Pantone spot colors like in the past, or do we have to mess around with the Pantone Connect pallettes? 

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Contributor ,
Aug 30, 2022 Aug 30, 2022

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it's pretty dumb in general.

I never bothered to pay for a membership -- I got the free year (?) when you buy a physical ColorBook.

I remember there being a way to get the specific colour added to the documents swatch library.

There's nothing stopping a person from loading the colour books that came from a previous itteration of Adobe software .... 😐

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Community Expert ,
Aug 30, 2022 Aug 30, 2022

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@DiHall If it's helpful at all, in the panel, there is an FAQ that gives some ideas of what you can do (I'm using the basic version). There's quite a few more bullet points on the list than what I'm showing here.

JainLemos_0-1661899806429.png

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