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Participating Frequently
April 24, 2021
Pregunta

Photoshop doesn't detect GPU. Nvidia Geforce GTX 1650 with Max-Q design 4GB.

  • April 24, 2021
  • 7 respuestas
  • 6862 visualizaciones

Hi. I'm writing this after so many tries and things I saw on Internet: youtube, articles, forums and even here in order to fix this problem and nothing has worked so far (1 week without Ps).

After updating Ps to 22.3.1 it suddenly can't detect my GPU. I'm using Ps for years and it has never happend before. On Edit > Preferences > Performance it says "Unknown GPU (UNKNOWN)" while the "Use Graphics Processor" box is grayed out (isn't available to check it). In the description below it says that there is a problem with the GPU driver. All drivers and updates of GPU and Win10 are up to date and installed.

Things I've already tried many times and didn't fix the problem:

- Reinstalling Ps 22.3.1 3 times, and Adobe creative cloud once.

- Other versions of Ps (22.0 and above) - which have worked fine before.

- Reinstalling the GPU drivers and Win updates.

- Reboot PC.

It is importent to mention that my GPU is recognized by any other app/program/game without any issues, also in the Nvidia control panel I made sure Ps is working on Nvidia's GPU.

In Ps version 21.2.7 I don't have this problem (GPU is well detected) and everything is fine. However, I pay for the latest version therefore this is not satisfying me.

PLEASE help me out here. I'm desperate.

Este tema ha sido cerrado para respuestas.

7 respuestas

davescm
Community Expert
Community Expert
May 30, 2021

A bit of background on the video card :

There are several things at play here.
1. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL/CL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.
2. Led by the changes being made above, Adobe introduced new GPU checks in 23.3.1. Unfortunately, these caused issues and have therefore been revised for v22.4. That means that many GPUs that incorrectly did not work in 22.3.1 will now be seen in 22.4 and will function.
3. Some functionality in Photoshop, such as 3D, still relies on the older Open GL graphics functions. To make these work, an additional preference Preferences>Technology previews>Deactivate Native Canvas has been added. This can be checked and Photoshop restarted to restore 3D functions to where they were in 22.3
4. Unfortunately, the move to update the core graphics functions will mean that some older GPUs will no longer be suitable. If you are using 22.4 and your GPU is still not recognised, first make sure the driver is up to date. If it is up to date, and you only have a single GPU enabled ( conflicting GPUs remain an issue), then you could try and force Photoshop to use your older GPU by creating a file PSUserConfig.txt containing the lines:
# Force GPU On
GPUForce 1
Save that text file to :
Windows: [InstallationDrive]:\Users \ [UserName]\ AppData\ Roaming\ Adobe\ [Photoshop_version]\[Photoshop_version]Settings\
macOS: //Users/[UserName]/Library/Preferences/[Photoshop_version]Settings/
Note though that this requires 22.4 or 22.4.1 and is not officially supported by Adobe, so may cause other issues – so you do it at your own risk

 

Dave

Participant
May 30, 2021

Thanks a lot for all your input Dave. I will definitely try what you said. However, I can't say that GTX1650 is an old GPU. To me it all sounds like some sort of bug and I hope that they are working on it and it will get sorted soon.

idkmybffjon
Participating Frequently
April 26, 2021

Also having this issue. Noticed because it disables scrubby zoom.

Participating Frequently
April 24, 2021

I have exactly the same problem. I'm on Windows with a 5700XT. Suddenly the GPU is undetected. Can only assume that its a bug in this latest version as it was working fine previously. Seems quite a few people are experiencing this. Unfortunately it means I cant use any 3D features which is annoying. I've reverted back to 2020 for now. Hopefully this will get fixed soon.

Participating Frequently
April 24, 2021

Thank you for your comment. I would like to know if it worked. 

For the last 2 hours an Adobe support agent is trying to fix this problem via remote support and he is doing his best without success. Now he told me that a senior from his department will contact me and try himself to figure out the problem. Hope he will solve this. 

Participant
May 30, 2021

Hi!

Any success on that one? I have exactly the same issue.

My Dell XPS15, GeForce GTX1650, all updated shows the same - unknown GPU. It works fine on LR but not on PS. The only temp solution to that is what someone before has mentioned - reset preferences. It helps just for single boot of PS. I have to repeat the 'reset' every time I close PS.

Participant
April 24, 2021

Hi! I had the same problem in version 22.3.1- "Unknown graphics processor". The only thing that helped me : get back to version 22.3

Participating Frequently
April 24, 2021

Hi and thank you for your comment! as I wrote at the main post - I've already tried every single version from 21.2.7 up to 22.3.1. Nothing works.

Jorgestipy
Participant
April 24, 2021

Almost the same problem in my notebook, with Nvidia Geforce RTX 2060.

The thing is, the first time I enter PS works fine, but if I exit and enter stops detecting, when I reset de preferences in the general dialog box, photoshops detects my GPU again, but when I exit again, and enter, it doesn't detect anymore.

So i thing is a bug whit the preferences, I couldn't find the file. 

Participant
April 24, 2021

Same problem here. It works fine on Lightroom, but keeps losing track of the GPU on PS. Will try to use an older version, now.

Participating Frequently
April 24, 2021

Updating that I've just checked again the 21.2.7 version and it is detect the GPU but the OpenCl check box is grayed out, what makes many features unavailable such as the Oil paint and others. 

The main problem is still as I described above.

Still looking for help here. thanks.

JJMack
Community Expert
Community Expert
April 26, 2021
I downloaded the update for PS that was available this AM., April 26. When
I launched PS after the download nothing changed. I closed the program and
relaunched. Again, nothing. On fourth relaunch it recognized the card.

It would be helpful if Adobe told us specifically what was fixed in this
update but there is no hot link to learn this information and the Creative
Cloud site does not offer anything in the 23.3.1 update other than what was
posted more than ten days ago.


Tom Goodman
1901 Walnut Street 15D
Philadelphia, PA 19103
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tomgoodman1@gmail.com
www.tomgoodman.com

It does look like Adobe has Updated the 3.1 update today but did not change the updated version its still 22.3.1

JJMack
JJMack
Community Expert
Community Expert
April 24, 2021

Why are you desperate? You have Photoshop 2020 version 21.2.7 to use. New release of Photoshop like PS 2021 version 22  are always released with many bugs.  Users report the bugs and it take Adobe months and months the get the latest version of Photoshop ready for massive users use.   With version 22 Adobe also upped Machine requirements for Photoshop use.   Many users will find that their current CPU or GPU or OS version do not meet Photoshop Version 22 requirements.  Adobe has changed  Photoshop version 22 GPU support and is having issues in their new GPU support code.  In each Photoshop version 22 update  Photoshop GPU support has changed,  Thought my Nvidia Quadro K2200 has been detected by all Photoshop 22 updates  GPU support has been different. In Fact I can not state that my  Nividia Quadro K2200 GPU will ever work well with  Photoshop.  Adobe GPU guide line state consider using a newer GPU that bench mark 2000 or better.  Older GPU may not be supported or may be of limited use. My Quadro k2200 benchmark is well below 2000.  Intelligent Photoshop users that require Photoshop for their work use Photoshop 2020 version 21.2.7. I'm not going to replace my machines just to be able to use the latest version of Photoshop on them.  That not in my budget.  Why are you desperate? Sky Replacement, refine hair, neural filters what new feature are you desperate for? How is your life ruined without these?

 

So my Quadro is 6 years old and does not benchmark 2000.  Works in Photoshop 2020 and prior version of Photoshop I have installed.  I'm not refining my hair its falling out. I'm not desperate, I'm 80, I'm slowing down some.

 

When Adobe get 2021 fixed your  2020 GTX should work it benchmark seems to be 3230..

 

 

 

JJMack
Participating Frequently
April 24, 2021

Thanks for your comment.

Updating that I've just checked again the 21.2.7 version and it is detect the GPU but the OpenCl check box is grayed out, what makes many features unavailable such as the Oil paint and others.

In addition, my GPU is one of the newest GPUs of Nvidia, also considered as a very good GPU, especially for photoshop use.

The main problem is still as I described above.

Still looking for help here. thanks.