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sbilottadesign
sbilottadesign
Participating Frequently
April 20, 2018
Question

Photoshop Error: saving smart object files

  • April 20, 2018
  • 3 replies
  • 18038 views

Hi all! Whenever I try and save (linked and embedded) smart objects on any mockup files after uploading the image, it comes up with this message: 'Could not update smart object files because the file was not found.' I've also just re-downloaded Photoshop to see if that would help, but the same issue has come up. Has anyone had the problem of not being able to save smart object files in Photoshop CC 2018? Thanks in advance!

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3 replies

P
pankajv21946749
New Participant
April 18, 2019

If you have downloaded the PSD file from the Internet then the person who uploaded it there have not attached the displacement map file along with the final file.

So, When you save layer "Change your design here," it says "Could not find the file" because photoshop opens it as PSB file in the Temporary file folder on your computer. Not the original file which is missing.

The solution is, you create your own displacement maps and then "Double click" on "Displace" of your smart object and replace the file.

Now you have your new displacement map somewhere saved on your computer which will be used every time you change your design.

Creating Displacement Map is extremely easy and if you are new please watch any youtube video!

Thanks.

Dynamic-Watson
Dynamic-Watson
New Participant
April 29, 2018

Hello,

I am curious whether sbilottadesign figured out how to resolve this?

This problem is something I just ran into a few days ago as well. It's definitely a conflict between CC 2018 and the mock-up files that designers are sometimes using. To make this easier to understand for everyone, I believe sbilottadesign is using a "purchased" mock-up. This is at least the case for me -- I happen to also be struggling with t-shirt mock-ups. These mock-ups feature a smart object which, when clicked, opens a PSB file. Once artwork is placed in the PSB and saved, the "Could not update smart object files because the file was not found." message appears.

In case anyone has an idea what might fix this, any help is greatly appreciated.

sbilottadesign
sbilottadesignAuthor
Participating Frequently
April 30, 2018

Hi Marcus,

I didn't figure it out, however my (temporary) solution is to put the linked artwork in the main Photoshop file (not the PSB file). It still worked how I wanted it to. I attached a screenshot of how I set it up below.

It depends on the Smart Object effects though, it doesn't work for all mockups. Hopefully there's a better solution!

I'm thinking that maybe it's the new Photoshop update? I've been able to place artwork in the PSB file before that.

Dynamic-Watson
Dynamic-Watson
New Participant
April 30, 2018

That work around could also temporarily work for me. Thanks for sharing that.

I completely agree that this is an issue with CC2018's latest update. I use PSB files featured in mock-ups all the time and only ran into this problem since I updated CC. We have an older version of PS in the office, which doesn't have this problem.

I ran across this thread on Graphic River -- it seems that some other people have had issues that are the same. In this case it's also a t-shirt mock-up and somehow it seems that the developer managed to fix it on the product, while he's also of the opinion that it's a PS issue.

I am going to reach out to the developer and see if he can help out with the problem.

Thanks again!

JJMack
JJMack
Community Expert
April 20, 2018

Are you sure you get this message for Placed Embedded smart object layers.  The file would be embedded in the layers object which leads me to believe your layered file is corrupt.  Is it only with files you have uploaded or do local file also fail with that message?

JJMack
sbilottadesign
sbilottadesignAuthor
Participating Frequently
April 21, 2018

I'm sure, it happens to both local and uploaded files, neither of which are corrupt. It's also happened to any psd file that I try.

It might be the effect layer that it's on? I'll have another try later today.

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