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Photoshop For iPad crashing

Community Beginner ,
Mar 23, 2020 Mar 23, 2020

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I can't get any work done because photoshop mobile keeps crashing, it's awful!

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Crash or freeze, Mobile

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correct answers 1 Correct answer

Adobe Employee , Mar 24, 2020 Mar 24, 2020
The iOS13.4 update has been released by Apple today. This update fixes the frequent crashing occurring with Photoshop on iPad

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Adobe Employee ,
Mar 23, 2020 Mar 23, 2020

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A fix for the crashing issue will be in iOS 13.4. It is currently available as a beta from Apple. (https://beta.apple.com/sp/betaprogram/) If you do not want to run a beta version of the OS, you will have to wait for it to be released.

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Explorer ,
May 12, 2021 May 12, 2021

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It fixes NOTHING. 

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Adobe Employee ,
Mar 24, 2020 Mar 24, 2020

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The iOS13.4 update has been released by Apple today. This update fixes the frequent crashing occurring with Photoshop on iPad

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Explorer ,
May 12, 2021 May 12, 2021

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Nope. Still no photoshop on iPad. 

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Community Beginner ,
May 12, 2021 May 12, 2021

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Uninstalled it and reinstalled it and it’s working fine.

Get Outlook for iOS

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New Here ,
May 18, 2021 May 18, 2021

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This didn't work for me 😞

 

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New Here ,
May 22, 2020 May 22, 2020

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Hi,

Photoshop automatically updated on my iPad two days ago and it crashes every few minutes.

I don't know what I'm supposed to do?!

Am I able to uninstall the latest update?

Thanks in advance 

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Adobe Employee ,
May 23, 2020 May 23, 2020

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I am sorry that the app has been unstable for you recently. The good news is we have been able to isolate and fix the crash that's been happening with our latest release. We are working on getting an update out as soon as we can.

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New Here ,
Oct 20, 2021 Oct 20, 2021

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LATEST

Photoshop was working fine for me till the new ios15 update. Every time it crashes I'm working with a mask and I'm zoomed in using the brush to cut out an image. At least when it crashed for the first time after the ios15 update photoshop aloud me to do one crash report. It's very annoying when Im in the middle of something very detailed and it just crashes like that! I hope they can fix this soon!! 

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Adobe Employee ,
May 26, 2020 May 26, 2020

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The update has been made available on the app store. Please let us know if you are still encountering issues.

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Explorer ,
Apr 10, 2021 Apr 10, 2021

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It is now April 2021, and I am still having problems with the PS app on iPad. I've tried deleting and re-installing it to no avail. It just goes to the loading screen and stays there, ad nauseum. I can't open my files, or do anything. Absolutely useless. A1A085FE-0837-40DA-94F2-9D621AD104A9.png

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Community Beginner ,
May 11, 2021 May 11, 2021

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Hi,

I have precisely the same problem, so verY frustrating.  There seems no one to contact to advise & assist.

I have subscribed to Adobe's Photography Plan since its beginning, not getting full value really.

 

Anyone 'out there' from Adobe that can help SO many people with this difficulty?

 

MH

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Explorer ,
May 12, 2021 May 12, 2021

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This is absolutely ridiculous. Update didn't help a thing. I've been without photoshop for weeks... going into months. No one can help me. Adobe what's the issue?

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Explorer ,
May 12, 2021 May 12, 2021

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Have you received any help? Are you back up and running ?

 

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Community Beginner ,
May 12, 2021 May 12, 2021

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Yup it’s working fine but with no help from Adobe.

Get Outlook for iOS

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New Here ,
May 18, 2021 May 18, 2021

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How did you solve it?? I'm furious. 

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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what did you do???

 

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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It's still the same for me. The only way I can get it to do anything is to delete the app and reinstall it EVERY TIME I WANT TO USE IT. This is utterly unacceptable, but here we are. Paying an arm and a leg for broken junk program. 

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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Yup.....useless. So so so disappointing and Adobe doesn't seem to give a crap.

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Community Beginner ,
Feb 24, 2021 Feb 24, 2021

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I have exactly the same problem. It is basically unuseable as it is basically a gamble as to whether or not it will save it when I try to exit the app. It is basically unuseable as an app for professionals. 

 

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