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January 28, 2020
Question

Photoshop help - reinstalling CS6

  • January 28, 2020
  • 2 replies
  • 194 views

A long time ago I purchased Photoshop from Best Buy for my computer. This was many years ago but I retained the two disc that came with it and I no longer have the receipt. Late last year a malicious and awful virus got put onto my computer and everything was wiped off including photoshop. I inserted the disc and it was for a 30 day trial. It also prompted me to put in a code and I realized that code was what I was missing and the only way I could reinstall my Cs6 photoshop. I called Adobe but phone support is not available for this product . Is there anyway I can retrieve my account without the original receipt? I believe the receipt had the code but all the ink faded away 😭 It cost quite a bit of money to rebuy it and I have the original email I used to sign up,etc, thank you!

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2 replies

JJMack
Community Expert
Community Expert
January 28, 2020

If you installed Photoshop in the past and activated it your serial should be in you products on Adobe.com. find serial number  I think only my Photoshop version 7 serial is missing in my account. I registereo older veresions to a different account.  Photoshop version 3 is the first version of Photoshop I used.

 

JJMack
Legend
January 28, 2020

You need to contact Adobe Customer Care, it will be a web chat.