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Photoshop is flashing when moving the cursor

New Here ,
Sep 23, 2022 Sep 23, 2022

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Hey there,

 

I recently recognized a problem when using photoshop:

The top part of every picture I'm working on is flashing whenever I move the cursor (see attached video). If I zoom out a lot the problem is gone, but I need to zoom in to work on the picture. 

 

I tried the following already;

- restart computer

- uninstall and reinstall photoshop

- update macOS

- make sure my photoshop is compatible  with my CPU 

- free up some space on my macbook

 

... non of these made a difference 😞

 

I don't know what else to try. It was working perfectly before and I only realized this problem now (did the macOS update after I realized the problem).


Does anyone have an idea what to do in order to fix the problem? I'm grateful for every idea cause I need photoshop on a regular basis for my job and I can't really use it like it is now 😞

 

Thanks in advance, Silke

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correct answers 1 Correct answer

Community Expert , Sep 23, 2022 Sep 23, 2022

Hi

Looks like it's a GPU related issue, you could try enabling this option in preferences and restarting Photoshop to see if it helps

2022-09-23 16_27_33-Window.png

If that doesn't help try a preference reset

2022-09-23 16_28_00-Window.png

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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Hi

Looks like it's a GPU related issue, you could try enabling this option in preferences and restarting Photoshop to see if it helps

2022-09-23 16_27_33-Window.png

If that doesn't help try a preference reset

2022-09-23 16_28_00-Window.png

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New Here ,
Sep 23, 2022 Sep 23, 2022

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Hey Ged! 

Your first idea worked - yay!!! 

Thanks for the quick fix!

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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You're welcome 🙂

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New Here ,
Sep 27, 2022 Sep 27, 2022

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it worked for me too! many thanks 🙂

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New Here ,
Sep 27, 2022 Sep 27, 2022

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I did this ans it stopped flashing, but now I can't move the file around the screen as I used to with the spacebar.. the file stays in the same place, and the scroll bar disappeared as well 😕

 

Screen Shot 2022-09-27 at 12.38.15.png

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Community Expert ,
Nov 05, 2022 Nov 05, 2022

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Here are some suggestions from Adobe for GPU issues.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

 

Another possible option: Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop have any bearing on the issue?

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New Here ,
Nov 04, 2022 Nov 04, 2022

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This was happening on my laptop and I thought I was going to go mad. Finally I realized it was because my Pshop window was open "beyond" the monitor frame. When I made it fit into the window, the flashing resolved. This happened because I accidentally switched to full screen mode and when hit "escape" to get out of full screen, it didn't reduce my window in proportion to my laptop monitor.

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