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C
Chun Yu Charl25789445xlwk
Participant
February 19, 2024
Question

Photoshop keep crashing

  • February 19, 2024
  • 2 replies
  • 1135 views

Each time when I open Photoshop, it crashed. 

 

 

Event logs showed this message

 

Faulting application name: Photoshop.exe, version: 25.4.0.319, time stamp: 0x65a98559
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x7f20
Faulting application start time: 0x01da633fd7816d70
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 31b3183c-b5fd-4859-864c-f73d95fb1112
Faulting package full name:
Faulting package-relative application ID:

 

 

 

I tried to re-install Photoshop but problem persist. Any idea? Thanks in advance.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 19, 2024

    It could be the ucrtbase.dll file is the issue not the software see this thread on how to resolve:

    https://answers.microsoft.com/en-us/windows/forum/all/ucrtbasedll-not-found-error-stopping-programs-from/f66b09d9-3ece-4242-b5e5-40e3be4454c3

    C
    Chun Yu Charl25789445xlwkAuthor
    Participant
    February 20, 2024

    Let me try this out.   🙂

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 19, 2024

    @Chun Yu Charl25789445xlwk Try resetting your Photoshop preferences manually. Note: Reinstalling does not automatically reset them so you could be installing over bad preference files:
    https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

     

    C
    Chun Yu Charl25789445xlwkAuthor
    Participant
    February 19, 2024

    Ok, I just removed the "Adobe Photoshop 2024 Settings" folder and re-open Photoshop. But the problem still persist....

     

     

     

    Faulting application name: Photoshop.exe, version: 25.4.0.319, time stamp: 0x65a98559
    Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
    Exception code: 0xc0000409
    Fault offset: 0x000000000007286e
    Faulting process id: 0x7aa0
    Faulting application start time: 0x01da6347d2db943d
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2024\Photoshop.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: d1a93670-4c1d-41d5-8f30-3628afee24d6
    Faulting package full name:
    Faulting package-relative application ID:

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