Participant

Question

Photoshop Keeps CRASHING

Forum|Forum|7 years ago
October 16, 2018
8 replies
33876 views

One hour ago, I downloaded PS CC 2019. I have made no progress on my artwork during this time because of this application keep crashing. There doesn't seem to be a specific reason for it to crash, but here is a list of actions that immediately led up to it closing:

1. Saving (I cannot, for the life of me, save my artwork)

2. Activating the transform tool

3. Creating a new brightness/contrast layer

4. Enabling the GPU

These very basic actions are enough to cause PS CC 2019 to crash. I am extremely disappointed in it; I feel like I've been cheated. If there's a solution to this, please let me know. I'd love it if I could download older versions though - they seem to be more reliable than this newest one which I just paid for.

crash

This topic has been closed for replies.

R

rtom098

Participating Frequently

Same for me on lates Photoshop CC. Today it crashed multiple times on simple tasks, this update is wasn't good.

Working on 3090 RTX (Studio drivers), 64GB Ram and latest AMD 5900x.
Years ago I never had any Problems, the software gets worse, please fix.

Eladosfalk

Participant

Hi I am having the same issues.

I have GeForce RTX3080, XPG 32G, SSD 1T.

Its a new computer, windows 10. I am feeling helpless!

JJMack

Community Expert

Make sure you have the latest Nvidia device driver for your geforce installed. If Photoshop 2021 doe not work well it is because Adobe is replacing Photoshop use of OpenGL and OpenCL with DirectX and Metal. Photoshop 2021 is not ready for everyone. Photoshop 2020 is a better version of Photoshop to use. You can have both Photoshop 2021 version 21.2.12 and Photoshop 2021 version 22.5.1 installed on your machine.

JJMack

ThrivaInc

Participant

I'm having these problems too. Had to recreate my color swatches (really Adobe? Default location for *.ACO files should be a folder that doesn't get deleted when a cusomer upgrades to a newer version). Photoshop Elements 19.0 (20210304.m.156367) x64 keeps crashing. I cadd a few new colors and then have to shut down and re-start the application. If I don't keep doing this, I lose everything.

I

instantjersey

Participant

I spent HOURS on the phone with the friendly Adobe support team in India and they could not figure out why my Photoshop was crashing constantly. I'm on a MacBookPro running Big Sur and yet their final solution was that I try installing an nVidia graphics card (no Macs use nVidia cards, nor can the graphics card be updated). So I just downloaded Affinity Photo and am getting back to my work.

P

petero71206033

Participant

Fast forward to 2019, none of my versions work. They open but crash when I try to open a photo. I guess this all happened with the 2019 CC Photoshop update. Good job Adobe. I have OS X El Capitan which apparently only supports CC PS 2017. It was working with CC PS 2018 so wtf?

JJMack

Community Expert

The MAC requirement Adobe publishes is

Seems MacOS version 10.12 or newer is required for Photoshop. Your Mac OS X El Capitan is an older version 10.11,

There are also known problems running Old version of Photoshop and El Capitan | Mac OS 10.11 perhaps its time for you to update your Mac environment to Photoshop's requirements.

OS support for Creative Cloud 2019 apps

JJMack

heatherk22675254

Participant

I am dealing with this right now. When I open an image from the RAW... It goes to the circle of death. And it won't even let me close it out. So I have to shut down my computer!

JJMack

Community Expert

If you are running windows you can terminate Photoshop with Windows task manager you do not need to reboot. I have CC 2019 hangs myself not with ACR though. I'm sure that Mac OSX will have something like windows task manager that can terminate hung programs.

JJMack

Community Expert

Which OS are you using? Are all OS updates install and the device drivers the latest version. Is Photoshop Hanging or Crashing. I have had two Photoshop 20 when my machine was work up from sleep. If you Photoshop crashes post the details in the crash reports.

JJMack

Muqqarib Hassan

Inspiring

Hi,

Did you try resetting your preferences?

1. Exit the application

2. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as

you start Adobe Software. You may be prompted to delete the current settings. The

new preferences files are created when you start the application.

Thanks.

Muqqarib

A

Anonymous

Hi

There seems to be a lot of bugs in this release, you can revert to an older version from the Creative Cloud Desktop app

Have you tried resetting Photoshop preferences

Also try enabling this option and restart Photoshop

E

elaineh10081359Author

Participant

Hi, Ged. Thank you for your help. I have downloaded PS CC 2017, and it seems to be working weirdly somehow... and it can't open the PS file that I managed to save from 2019 (after all). Is that normal? Anyway, this is the page that will be displayed when PS CC 2017 opens.

Also, I realise that this window has been popping up for both versions.

Do you know what I can do about it?

A

Anonymous

Hi

There's a issue with your GPU driver, you need to go to the manufacturers website and download the latest driver for GPU

Take a look here

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

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