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jolynnk16631128
Inspiring
March 1, 2024
Answered

Photoshop/Lightroom will not install

  • March 1, 2024
  • 2 replies
  • 6910 views

I got a new computer and I went to download/install my PS and LR programs, and it will download the setup file, but when I click on it, it does nothing.  I see the little cursor circle spin twice...then nothing at all.
I am running as administrator, and my PC MORE than meets requirements (it was running find on a 4 year old system that I upgraded to this one).
Biggest difference is that I'm now on Win 11 from Win 10

NOTHING Adobe will install, not LR, not PS, not Creative Cloud...nothing.  They all do the same thing.
I have disabled the virus scanner, and that did not help.  I'm at my wit's end.

Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 23H2
Installed on ‎2/‎28/‎2024
OS build 22631.3155
Experience Windows Feature Experience Pack 1000.22684.1000.0



    This topic has been closed for replies.
    Correct answer jolynnk16631128

    UPDATE!

    Well, I"m not sure what happened, but it randomly decided to work.  The only difference between last night and now is one Windows update:  (2024-02 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5034848))
    Aside from that, the issue must have either been on Adobe's end, or something in this update fixed whatever was wrong because I did nothing different (and used the same install file I've been using/attempting unsuccessfully).

    So I wish I could help others with this same problem, but it seems to have fixed itself!

    THANK YOU for your tireless attempts to help me!  🙂

    Jolynn

    2 replies

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 1, 2024
    quote

    ...
    NOTHING Adobe will install, not LR, not PS, not Creative Cloud...nothing.  They all do the same thing.
    I have disabled the virus scanner, and that did not help.  I'm at my wit's end.

     

    By @jolynnk16631128

     

    Do you get any error messages? If yes, please post the message word-by-word.

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    J
    jolynnk16631128Author
    Inspiring
    March 1, 2024

    No, no error messages or anything, just a quick spin of the cursor that acknowledges that my "click" was received, then nothingness.

     

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    March 1, 2024

    Very strange. If you're logged in as an Administrator or an user with Admin rights? If no, login as Admin or an user with appropriate rights and try the installation again.

     

    Please check also the Windows log if there are appropriate entries which can help to identify the issue.

    Windows 10 Event Viewer: A Simple Guide (groovypost.com)

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    March 1, 2024

    Let's be clear: can you install the CC desktop application?

     

    That's where you install the individual applications. Don't try to install PS and Lr directly, it's done from within the CC desktop app.

    J
    jolynnk16631128Author
    Inspiring
    March 1, 2024

    Hello, and tha ka for your response.

    From the Adobe accounts page, I click on the download button that downloads the setup exe file.

    (This is what the instructions say to do).  When I run the install file, nothing happens...no error messages or anything.

    What do you mean by CC install app? I've installed this on 2 other computers without any problems using the method above.

    Any ideas? 

    Thanks

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    March 1, 2024

    This is the one you install first: https://creativecloud.adobe.com/apps/download/creative-cloud?locale=en 

     

    Once installed, it looks like this in your Windows Start menu:

     

    Open it, and sign in with your username and password.

     

    From within the CC app, install the applications:

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