Photoshop not responding with windows 10?

[robby_vww]

Ever since I upgraded to Windows 10, which was two days ago, I have been unable to use Photoshop. InDesign and Illustrator work fine, but the second after the load screen of Photoshop has finished and the main screen appears, Photoshop freezes. I have to use task manager to close the program. No error messages generated during the whole process.

Any solutions for this problem? Photoshop (and other installed programs of Adobe CC) is (are) completely up to date.

[Akash Sharma]

This might be because of Preferences file

Go to C:\Users\Username\AppData\Roaming\Adobe and copy the Adobe Photoshop CC 2015 Folder to your Desktop(To back up settings)/Appdata is hidden folder

• To backup Plugins Go to C:\Program Files\Adobe\Adobe Photoshop CC 2015 copy Plugins to Desktop
• Start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the Dialogue box that pops up.

[robby_vww]

I copied both folders to my desktop and opened the application while holding Crtl+Alt+Shift. I got the dialogue box and clicked yes. The application is still not responding.

[robby_vww]

Forget my first reply. I let the application run in the background for a few minutes. I wanted to close the application, but for some reason (whether or not the Crtl+Alt+Shift option) it was working again.

So thank you for your advice!

[Yustas240]

Hello!

I have almost the same problem with Win10.

PS launches, opens up - but after a second - it "stopped working", and quits.

Video, monitor drivers and windows10 are up to date. PS was reinstalled.

BUT, there's one thing - when PS opens up and I can fast open menu with preferences - then it does not quit. After I close the menu - it quits in a glance.

Removing the prefs - didnt help

How make PS work? Any ideas?

[Akash Sharma]

Hi Yustas,

Which version of Photoshop are you using?

Also post the crash report here so that we can diagnose the issue.

Regards,

Akash

[Yustas240]

HA!!!!!!!

It was Fu-ing Lavasoft. Killed it. PS now working properly.

Thanks Akash, now I know how to make a crash report )))

(c) Good question has a half of the answer!

[sunitj95400525]

Hi,

Its same Lavasoft. killed it

now working properly

thanks....

[sunitj95400525]

I followed this step but no use

This might be because of Preferences file

Go to C:\Users\Username\AppData\Roaming\Adobe and copy the Adobe Photoshop CC 2015 Folder to your Desktop(To back up settings)/Appdata is hidden folder

• To backup Plugins Go to C:\Program Files\Adobe\Adobe Photoshop CC 2015 copy Plugins to Desktop
• Start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the Dialogue box that pops up.

[JJMack · Accepted solution]

Make sure you have Windows 10 Display Device drivers installed.  I after I upgraded to windows I had to install new display device drivers to get my displays working correctly with Windows 10. AMD/ATI, Nvidia and Intel all release new device drivers for their products for Windows 10.  The Windows 10 upgrade also broke my Homegroup on my network I had to use a sledge hammer to destroy the old Homegroup and then create a new one.

[robby_vww]

Thanks for the tip! Upgraded my Graphic device drivers!

[sunitj95400525]

I update all the driver but still photoshop stopped working

[Akash Sharma]

Hi sunitj,

Please post the crash report here.

Regards,

Akash

[mr_grass_man]

Im getting the same problem but iv tried starting PS with ctrl alt shift and photoshop pressing ok to the properties popup, my display drivers are all up to date and i dont use Lavasoft.  im using photoshop cc 2015.5

everytime i open up PS it loads up for a sec then crashes

p.s i have no clue how to find or post the crash report

pps sorry i reposted this cause i forgot to reply it to you

[JJMack]

If you use Windows use your windows reliability viewer.

[mr_grass_man]

ahh, thanks!

[zaina11867277]

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.0.1.29

Application Timestamp: 583e911d

Fault Module Name: LavasoftTcpService64.dll

Fault Module Version: 2.3.4.7

Fault Module Timestamp: 555dc671

Exception Code: c0000095

Exception Offset: 0000000000008902

OS Version: 10.0.14393.2.0.0.768.100

Locale ID: 1033

Additional Information 1: bfef

Additional Information 2: bfef348dfc3144f4211de2095b9089eb

Additional Information 3: aa5c

Additional Information 4: aa5cc194c9e535f8ba39d80cc627eacd

Extra information about the problem

Bucket ID: 0c5ed272dc2581c42f39e737c5355ae1 (120659045043)

help me

[JJMack]

You need to remove LavasoftTcpService64.dll Lavasoft is not Adobe software and it is crashing Photoshop.

[zaina11867277]

Where is that file?

[JJMack]

Its installed on your machine search for it use Finder or File explorer search

[zaina11867277]

Not able to delete...
This file is not even run on background

[JJMack]

Have you used google search on how to remove lavasoft software?

[spsb84]

Related article:

Photoshop crashes with Lavasoft Chrome extension installed

[marjv64966772]

My Photoshop program will open but I am unable to do anything with it. Then it will crash. I t did start working again for a few days, then back to crashing. Any suggestions?

Source

Adobe Photoshop Elements 11

Summary

Stopped working

Date

‎9/‎28/‎2017 8:51 PM

Status

Report sent

Description

Faulting Application Path:    c:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    PhotoshopElementsEditor.exe

Application Version:    11.0.0.0

Application Timestamp:    505d12ab

Fault Module Name:    AXEDOMCore.dll

Fault Module Version:    3.3.402.1

Fault Module Timestamp:    45f081f6

Exception Code:    40000015

Exception Offset:    0005d9b1

OS Version:    10.0.15063.2.0.0.768.101

Locale ID:    1033

Additional Information 1:    00a7

Additional Information 2:    00a7016666c9cecb3d496d63a3a9b037

Additional Information 3:    314b

Additional Information 4:    314bd2dbbd97ad812418f13dba8ef829

Extra information about the problem

Bucket ID:    8a677076147defb53151eaee8e2b09b4 (-1088633664)

[JJMack]

axedomcore.dll - What is axedomcore.dll?

https://www.google.com/search?q=AXEDOMCore.dll&oq=AXEDOMCore.dll&aqs=chrome..69i57j0l5.1015j0j8&sour...