Photoshop not starting on M1 Mac

Community Beginner ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Photoshop is not launching. It just bounces in the dock for a while, then stops bouncing. The startup screen or app never comes up. I have to right-click on the icon and force quit. What I've tried so far:

 

- Uninstalling/re-installing photoshop

- Deleting the preferences in /Users/<me>/Preferences

- Starting Mac in safe mode and trying to launch

 

All other CC apps launch fine. Any other diagnostics I should try?

TOPICS
macOS

Views

82

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Aug 23, 2022 Aug 23, 2022

FYI. The latest photoshop update fixes the problem.

Likes

Translate

Translate
Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Hi @Doug5E4A sorry to hear this. Make sure you have done a clean install and see if that fixes this.

 

Close Photoshop
Restart the computer
Use the Adobe Creative Cloud App to uninstall Photoshop
Restart the computer
Install Photoshop via the Creative Cloud App without launching any other programs.
Restart the computer
LaunchPhotoshop
Wait 5 minutes... does the error persist?

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Hi @CoryShubert. Thanks for the quick response. I did try a clean install after a complete uninstall from CC app. I also tried just waiting for 30+ minutes. Eventually, it stops bouncing in the dock, but the app doesn't launch. A process is running, but the task manager says that the App is not responding. Then I have to Force Quit.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

I upgraded to Mac ios Monterey this week. Photoshop was crashing fairly often. I realized I wasn't using the latest version. When I try to launch Photoshop 2022 v 23.4.2 (on Monterey 12.5), it tries for a while then stops and quits the launch. 

 

I would appreciate some assistence, Thanks!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Hi Karin, 

 

Sorry for the trouble starting Photoshop in Monterey. 

Just upgraded myself and haven't noticed any issues.

 

You might try resetting the Photoshop preferences and see if that helps get things going again.

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

If that doesn't solve it, you can put the Settings folder back.

 

Let us know how that goes.

Regards,

PG

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Ok @Doug5E4A will see what else the team might see that could cause this.

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Sorry if I'm not being clear. Photoshop does not fully launch. There is no photoshop menu running. The app tries to launch and appears to just hang. There's not startup screen, no menus, etc.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Thanks for that @Doug5E4A. Curious if you used migration assitant when installing Ps?  We have seen launching issues when customers have done that process....?

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

No, I didn't use the migration assistant. Is there a completely clean install I could try, like where I remove all Adobe products and any residual files in the Library folders? If so, please let me know how to clean up the residual files, and I'll try a complete reinstall of everything, including CC.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Yes @Doug5E4A, but didn't want to have you go through it all if there was another way.

 

Here are the steps:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Please let us know if this does get you back up and running.

 

Thank you,

-- Cory

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

Ok, I went through the removal instructions you sent. I sent in the log files before doing the removal. After running the cleaner I rebooted. I noticed that Acrobat DC was still partially installed. So I found a cleaner for that on your site and ran that. After that, I checked /Library and ~/Library and found more Adobe files. I also saw the Adobe GC process was still running. So, I removed all Adobe folders from /Library and ~/Library and rebooted. At this point, it appeared that there were no Adobe-related files left and no Adobe processes in Activity Monitor.

 

I reinstalled CC and then installed only Ps. Same behavior. When I open Ps from CC, the Ps icon in the dock bounces for a while, then stops bouncing. No splash window ever pops up. Right-clicking on the Ps icon says "Application Not Responding". Here's the Activity Monitor.

 

I'm not sure what else to try. I'm running 12.5 Monterey, M1 Max, 64 GB, 14" MBP.

 

Screen Shot 2022-08-17 at 14.40.37.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 23, 2022 Aug 23, 2022

Copy link to clipboard

Copied

LATEST

FYI. The latest photoshop update fixes the problem.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines