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Photoshop opens new file I am trying to open a existing PSD file

New Here ,
Jan 25, 2022 Jan 25, 2022

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Hi,

I am trying to edit a banner that was made some time ago by our design studio. When I try to open the PSD file in Photoshop, the new file window pops up, see image below. When I choose the correct size and press ' make' the PSD file does not open, but just a blank canvas opens.

Marketing22822530fywu_0-1643105921807.png

 

Can someone help me fix this? Thanks.

 

Version: 23.1.1 20220106.r.202 060a6d1 x64

HP notebook, Windows 11

 

 

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Hi there,

We are sorry about the issue experienced in Photoshop while trying to open a PSD file. 
Did you try to open the file in any other system? Did you try any other way (example: drag & drop) to import the PSD file?
Is it happening after any recent updates? 

Check this article for a description to open the files: https://helpx.adobe.com/photoshop/using/creating-opening-importing-images.html

 

Let us know if this helps.

 

Regards,

Ranjisha

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Community Expert ,
Jan 25, 2022 Jan 25, 2022

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Find the file in a proper file browser (Bridge, Windows Explorer) and double-click to open it.

 

Don't rely on the recent files list. It's not a file browser and it doesn't actually keep track of your files. It's just a dead/passive link to wherever the file was first saved. If the file is moved or deleted later, this is not reflected in the recent files list. It keeps pointing to an empty location.

 

Recent files is a convenience feature, to easily let you pick up where you left off. But it's no substitute for a file browser.

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Community Expert ,
Jan 25, 2022 Jan 25, 2022

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Small file changes, such as moving them, will impact the recent files menu. I suggest using file open, drag & drop on application, or double-clicking the file itself.

warmly/j

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Participant ,
Jun 06, 2022 Jun 06, 2022

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I just started having this issue with a file today - June 6, 2022. For me, it had nothing to do with opening anything from a recent files list. I was accessing it directly from an Explorer window. If I double-click it or right-click and tell it to open, Photoshop opens a New File window instead. If I try to drag and drop it into Photoshop, I get an error window telling me the file "Isn't Ready."

 

For now, I'm going off the assumption that the file is corrupt and I must start over, but just FYI that this person's incident is not isolated. PSDIssue1.jpgPSDIssue2.jpg

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Participant ,
Jun 06, 2022 Jun 06, 2022

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And because I posted without including this but can't edit: Photoshop 23.3.2 running in Windows 10.

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New Here ,
Aug 23, 2022 Aug 23, 2022

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This is also happening to me as well. When I go to open a existing PSD file via File > Open and selecting desired file, I get the new document pop-up window. Then if I proceed to click cok, my file doesn't open just a new untitled document.

 

I'm on Windows 11 and after this happening the first time, I updated Photoshop and it's still happening.

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New Here ,
Dec 23, 2022 Dec 23, 2022

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Hi, I'm experienceing the exact same problem as described by kiki12435. This is seriously messing with my workflow. 

Is there a solution? I've tried re-installing, restarting, etc.

 

Sidenote: Files that have been opened and saved in the past on my pc (Windows 10, version 22H2) still open just fine. The problem occurs when I try to open files that have never been opened e.g. a downloaded PSD-file. 

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