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TDC3000
Inspiring
August 27, 2021

P: Preset Syncing - Recursive Multiple Copies Created

  • August 27, 2021
  • 17 replies
  • 6935 views

1. Photoshop 23.0.1 (bug has been present in all versions since this feature was released)

2. MacOS - Monterey (bug has been present in all previous versions of MacOS since feature released)

3.

 

A. Turn on Preset Syncing in Preference Panel

B. Expected Result - Presets to sync to Creative Cloud

C. Actual - Presets for ALL tools are duplicated recursively in folders, endlessly

 

  • Only way to stop this is to turn off Preset Syncing
  • Each new Photoshop version seems to come with Preset Syncing turned on be default, which starts the problem all over again.

 

This was discussed in this feedback item, which has not been responded to since August:

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-preset-sync-creating-multiple-copies/m-p/12501257#M595870

 

To further emphasize this problem being widespread, even Chief Evalgelist Paul Trani was experiencing it live as he was leading Photoshop creative challenges this week - in the video you can see him quickly deleting these duplicate preset groups as he does the demo, across multiple tools, so it's affecting him as well.

 

Here's that video so you can see - note at this timecode he has this same problem, and then he deletes the redundant group (7:20)

 

Is this problem publicly ackowledged and can it be fixed so that we are not constantly cleaning up duplicate presets and possibly losing valuable work in the process?

 

https://youtu.be/gbF6o84o9OY?t=440

 

Tags: Presets, Syncing, Preset Syncing Problems, Preset Syncing Broken, Preset Sync

 

    17 replies

    Show previous replies
    J
    J453
    Legend
    November 15, 2021

    Investigating.  Be sure to hit the UpVote at the top of the page if you're seeing this issue.

      T
      TDC3000Author
      Inspiring
      November 15, 2021

      @ClaudiaR99 

       

      FYI, you can see Paul Trani (Adobe Chief Evangelist) also deal with this problem in his live session on 11/12/2021. This time, as you can see, he's dealing with 5 duplicates of his gradient presets:

       

      https://youtu.be/kt7lqSGqc7o?t=1453

       

      Hope this helps illustrate the problem, which I assume is well known if he's dealing with it :). Thanks again.

      T
      TDC3000Author
      Inspiring
      November 15, 2021

      Hi @ClaudiaR99  thank you for responding.

       

      Previously I have chosen "Yes" since this seemed the intuitive thing to do and not lose data. 

       

      This last time (with the last Photoshop update turning on syncing without asking permission), I selected "No".

       

      At this point syncing is turned off and I'm reluctant to turn it back on given recent experience.

       

      Can you help us by confirming if this is expected behavior / a bug / or what's happening? There's no description of how this feature works in detail on help pages or a way to see what's actually saved in the cloud, which makes this particularly frustrating relative to other cloud synced assets, where we can tell where things are.

       

      Thank you for your assistance!

      T
      TDC3000Author
      Inspiring
      November 15, 2021

      Hi @ClaudiaR99 thank you for responding.

       

      Previously I have chosen "Yes" since this seemed the intuitive thing to do and not lose data. 

       

      This last time (with the last Photoshop update turning on syncing without asking permission), I selected "No".

       

      At this point syncing is turned off and I'm reluctant to turn it back on given recent experience.

       

      Can you help us by confirming if this is expected behavior / a bug / or what's happening? There's no description of how this feature works in detail on help pages or a way to see what's actually saved in the cloud, which makes this particularly frustrating relative to other cloud synced assets, where we can tell where things are.

       

      Thank you for your assistance!

      ClaudiaR99
      Community Manager
      ClaudiaR99Community Manager
      Community Manager
      November 15, 2021

      Hello @TDC3000 , I apologize about this issue. When turning preset sync OFF, Ps will ask if you would like to keep presets in the cloud with options to choose Yes and No. Can you please let me know what is the answer choosen?

      Thanks

      00Andy
      00Andy
      Known Participant
      October 27, 2021

      Hi! first time opening Photoshop it showed an error message regarding to be unable to load all the gradient presets becouse of the maximum limit of gradient presets has been reached. Actually I find a large mount of presets folder in gradients and brushes. I found 24 gradient presets folders. All the folders contain regular gradients categories exept one of them where I found 20 more nested folder. I suppose it affects all presets in photoshop. How can I fix it? thanks a lot. Screenshots attached.

      B
      Community Expert
      Blyss ArtCommunity Expert
      Community Expert
      October 28, 2021

      I am also having issues with the presets and getting messages about too many swatches and presets can't be synced (or there's an issue with syncing presets). I reinstalled the previous version and will have to old off on the exciting new features. Lesson learned about having previous versions of Ps removed from my pc.

        V
        vanfam
        Participating Frequently
        August 27, 2021

        I have ticked the preference to allow Preset Syncing in PHotoshop but have found it keeps creating multiple copies of shapes, brushes, gradients etc etc.  Example attached for reference.  How do I fix/stop this?

          ClaudiaR99
          Community Manager
          ClaudiaR99Community Manager
          Community Manager
          August 27, 2021

          Hello,

          I'm sorry to hear this is happening when Preset Sync is ON. I'd like to ask a few questions to troubleshoot the problem.

           

          1. Can you please provide a copy of System Info file? This can be obtained from Help > System Info.
          2. Can you let me know the version number of the following components in the Creative Cloud app, Core Sync and CC Library? To obtain this information
            1. Launch Creative Cloud App
            2. Go to Creative Could > About Creative Cloud. You may need to scroll all the way to the bottom to see CC Library
          3. How many devices is Photoshop being used from and is Preset Sync ON on each one?

           

          Thank you!

          Claudia

            T
            TDC3000Author
            Inspiring
            November 5, 2021

            I have the exact same problem, and it has persisted from upgrade to upgrade.

             

            When I turn on preset syncing, it creates multiple copies with my computer name and the extensions as mentioned above - eg ".localdomain" , "localdomain2" , "localdomain3" across all tools - they just keep replicating.

             

            The only solution I have found is to turn off preset syncing altogether.

             

            It seems that the sync is unaware of current presets and duplicating them. 

             

            Is there a fix for this on the horizon?

             

            To answer your questions, I am attaching my Adobe Creative Cloud version information. I just did a complete re-install on my system (MacOS Monterey) of all Creative Cloud apps, so this is the most up to date one. Thank you for any guidance!

             

             


            ..adding to the above, I am not using Photoshop on any other device besides this one computer.

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